Skytech: 5320P
REV. 8-11-20 Page 10
1. Limited Warranty.
Skytech II, Inc. (“Skytech”) warrants that each new Skytech Control System, including all hard-
ware, parts and components (the “System”), when used in accordance with the instructions furnished by Skytech
provided with each System, shall be free in all material respects, of defects in materials and any workmanship under
normal use, subject to proper installation (“Limited Warranty”). This Limited Warranty is non-transferrable and sets-
forth our sole and exclusive liability and the sole and exclusive remedies available in relationship to any nonconfor-
mity, defect or similar claim. This Limited Warranty only extends to the original retail purchaser of the System (the
“Customer”) and expires upon any sale or transfer of the home where the System is installed by the Customer.
2. System Sold As Is.
Subject to this Warranty and any applicable state law, each System is sold by Skytech to a
Customers, limitations, reservations of rights, exclusions, and qualifications set forth on Skytech’s website, www.
skytechpg.com, all of which are considered part of the Warranty and are incorporated herein (collectively, the “Addi-
tional Terms”). Each Customer, by purchasing and/or using any System or any portion thereof, does so subjectto the
Warranty and the Additional Terms.
3. Installation and Use of System.
Improper Installation, adjustment, alteration, service, or maintenance can cause
property damage, personal injury, or loss of life. Thoroughly read the installation and operating instructions of this
Control as well as the appliance it will be used in conjunction with as a system. If applicable, read the maintenance
instructions before installing this control. This product is designed for use with an attended hearth appliance or fire
feature. Adults must be present when the Control System is operating. DO NOT program or thermostatically set this
Control to operate a hearth appliance or fire feature when Adults are not physically present. Furthermore, DO NOT
leave the hearth appliance or fire feature burning unattended; it may cause damage or serious injury. If an Adult is go-
ing to be away from the hearth appliance or fire feature for any length of time, then the handheld/wall mount, receiver/
control module and application should be in the “OFF” position.
4. Repair or Replacement of System or Parts.
Should any System, or any hardware, components and/or parts con-
tained therein fail due to a defect in workmanship or material provided by Skytech after the purchase of a System by a
Customer, Skytech shall repair or, at its option, replace the defective System or part, hardware or component, subject
to the Customer’s compliance with all terms and conditions contained herein governing service and claims under the
Warranty. Skytech shall provide replacement parts at no charge for the first (5) five years of this warranty, and at mar-
ket cost for the Lifetime of the product to the original Customer. Gas valve and gas valve components will be available
at no charge for one (1) year. If Skytech does not have the parts for an individual model, then a comparable replace-
ment System will be provided at no charge within the first (5) five years after purchase, and then at market cost for the
Lifetime of that product to the Customer.
5. Warranty Claims; Skytech Service.
To submit a valid claim under the Warranty (each, a “Valid Claim”), a Customer-
must comply with the following:
a) Obtain a Return Material Authorization (“RMA”) number from Skytech by calling (855) 498-8324; and
b) Provide written notice to a Skytech or an Authorized Dealer (“Dealer”) and provide the Name, House Address, Email
Address and Telephone Number of the Customer;
c) Describe the System model number and nature of the defect, nonconformity, or other problem with the System;
d) Provide such notice within thirty (30) days of discovery of such defect, nonconformity, or problem;
e) securely pack and ship the defective Skytech Product to Skytech II, Inc. ATTN: Warranty Department at 9230
Conservation, Fort Wayne, IN 46809. Customer assumes all costs and risks associated with transportation to Skytech (i)
the RMA number is only valid for thirty (30) days from the date the RMA was issued, (ii) the RMA number should be
clearly marked on the outside of each box being returned. Skytech may refuse shipments that DO NOT meet all of the
Valid Claim requirements. Skytech is not responsible for any refused shipments or any damage caused due to shipping,
whether or not it was a Valid Claim. Skytech shall be responsible for return shipment charges. Compliance with these
requirements is a condition to coverage under this Limited Warranty.
Skytech may refuse any shipment(s) that does not meet all of the Valid Claim requirements. Skytech is not responsible for
any refused shipments or any damage caused due to shipping, whether or not it was a Valid Claim. Skytech shall be
responsible for reasonable return shipment charges for any Skytech System returned whether or not Skytech
determines there is no defect with the System, reject for failure of the Customer to submit a Valid Claim, or otherwise
determine is not eligible for service under the Warranty.
Upon receipt of a Valid Claim and the properly-returned System, Skytech shall, at its option, either (a) repair the System,
at no charge to the Customer, or (b) replace the returned System with a new comparable System, at no charge to the
Customer, or (c) provide the Customer with a refund in an amount equal to the price paid by the Customer for the
defective System not including any service or labor cost associated with the installation or otherwise. Any System or
LIMITED WARRANTY
