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1616-920-03
8/28/2014
Rev: B
1
6
TROUBLESHOOTING
TROUBLESHOOTING THE SKY CONNECT SYSTEMS
Description
of
Problem
Possible
Causes
Unit has no external indication of
power
Check power and ground connections for
proper polarity, and to ensure no shorts or
opens.
Verify 11‐33 VDC at the 25 pin connector.
Check connector seating.
Contact Technical Support
I can make calls out, but not to the
aircraft when calling from a land‐line.
The dialing sequence is different.
Verify that you are dialing an international
access code followed by the Iridium
number, or that you are following the
proper Two‐Stage‐Dialing procedures.
Contact your Service Provider.
Unit was connected with reverse
polarity and no longer operates, or
operates for a short time followed by
power loss.
Contact Technical Support we will arrange
for a replacement transceiver.