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IndustrialPro™ and MobilityPro™ Gateway

User's Guide

Copyright © 2010 Sixnet LLC. All rights reserved.

59

1.11

– November 2, 2011

Figure 20 – WAN IP being displayed after the modem successfully connects to the

cellular network

If after going through all of the above troubleshooting steps, the modem still does not acquire a WAN IP, then it is very
likely that the account is not enabled by the cellular carrier. Contact the cellular service provider and ask them:

-

CDMA: to confirm that the phone number assigned matches the modem’s ESN (electronic serial number) as
shown in DIAG (Modem Diagnostic), and that the account is ready to be used.

-

GSM (EDGE/HSPA): to confirm that the SIM card holds a valid account (the SIM card number will be
required).

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Содержание IndustrialPro

Страница 1: ...IndustrialPro and MobilityPro Gateway Wireless Modems User s Guide Version 1 11 Novemeber 2 2011...

Страница 2: ...for any damages including but not limited to consequential indirect or incidental special damages or loss of profits or data even if they were foreseeable and Sixnet has been informed of their potenti...

Страница 3: ...may cause interference harmful to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to...

Страница 4: ...November 2 2011 Change history Version Date Description 1 11 November 2 2011 Updated to cover BT 5x30 models 1 10 September 27 2010 Update event and store and forward sections Update environmental sp...

Страница 5: ...tion 31 5 3 Wireless WiFi 32 5 4 DHCP server 32 5 5 Dial up Networking DUN over serial 32 6 IP Networking Features 34 6 1 Port forwarding 34 6 2 DMZ 35 6 3 IP pass through 36 6 4 Dynamic IP registrati...

Страница 6: ...1 3 Cellular antenna 49 11 4 Ethernet cable 51 11 5 USB cable 51 11 6 Serial cable 51 11 7 Power source 51 12 Appendixes 53 12 1 BlueVue Device Manager Troubleshooting 53 12 2 Activation Troubleshooti...

Страница 7: ...Figure 14 Enabling Dynamic IP Registration 38 Figure 15 Enabling password protection 39 Figure 16 Serial IP 40 Figure 17 GPS configuration screen 41 Figure 18 Modem with good signal strength 57 Figure...

Страница 8: ...and WAN backup Business Continuity The models covered by this document are Type CDMA EvDO A GSM EDGE GSM HSPA MobilityPro Gateway Standalone GPS BT 5600v2 BT 5800v2 Standalone GPS with Wi Fi BT 5630...

Страница 9: ...of Ethernet and USB the modem acts as a DHCP server and assigns a private LAN IP address to the attached device The modem then routes packets back and forth between its WAN and LAN connections and in...

Страница 10: ...s WAN IP address to the attached host thus disabling the DHCP server s Network Address Translation Even when performing pass through the modem remains reachable for remote administration through its r...

Страница 11: ...four digital inputs for any change in state and up to three analog inputs for changes in gradient data sources The modem also has up to three digital outputs that can be used to remotely trigger relay...

Страница 12: ...ensions BT 6x0x 120 x 96 x 32 mm 4 7 x 3 77 x 1 25 453g 1 0 lb BT 6x21 120 x 96 x 51 mm 4 7 x 3 77 x 2 00 500g 1 1 lb BT 5xx0v2 159 x 127 x 53 mm 6 26 x 5 00 x 2 09 500g 1 1 lb Power Input 8 30 VDC 12...

Страница 13: ...IndustrialPro and MobilityPro Gateway User s Guide Copyright 2010 Sixnet LLC All rights reserved 13 1 11 November 2 2011 1 3 2 Mechanical specifications BT 5xx0v2...

Страница 14: ...IndustrialPro and MobilityPro Gateway User s Guide Copyright 2010 Sixnet LLC All rights reserved 14 1 11 November 2 2011 1 3 3 Mechanical specifications BT 6000...

Страница 15: ...Molex connector on the rear panel for BT 5x00 v2 models The pins are described as follows Table 3 4 pin Molex connector BT 5000v2 O3 IGN GND POS Power connector facing modem Pin Name Description 1 GND...

Страница 16: ...onnector facing front Pin Name Description 1 GND Ground 2 PWR Power supply input 8 to 30 VDC 3 OUT Digital output 4 IN Digital and analog input 1 3 4 4 DC 2 5mm Barrel Adapter Power is supplied to the...

Страница 17: ...Peaks BT 5600v2 123 221 452 BT 5800v2 123 328 810 BT 6401 115 246 417 BT 6421 229 360 531 BT 660x 115 213 444 BT 6621 249 347 578 BT 6800 115 320 802 BT 680x 115 320 802 BT 6821 249 454 936 Wiring in...

Страница 18: ...Fi 5x30 only BT 5xx0v2 BT 5600v2 BT 5800v2 BT 5630 BT 5830 4 pin power connector BT 6x00 BT 6600 BT 6800 Screw block power connector BT 6x01 BT 6401 BT 6601 BT 6801 Screw block power connector PoE po...

Страница 19: ...ndalone GPS BT 5x00v2 BT 5600v2 BT 5800v2 4 pin power connector BT 6x00 BT 6600 BT 6800 Screw block power connector BT 6x01 BT 6401 BT 6601 BT 6801 Screw block power connector PoE power input BT 6x01E...

Страница 20: ...connection is established no network data activity FLASH Cellular connection is established with network data activity RS232 OFF Serial connection is not established ON Serial connection is establish...

Страница 21: ...igure 3 Serial connector looking at back of modem For further serial wiring information refer to the Hardware Installation section 1 3 9 RESET button functions Table 9 Reset button functions Mode Patt...

Страница 22: ...options in this software For more in depth information on using BVDM refer to the BlueVue Device Manager User s Guide It can be accessed from within BVDM itself by clicking the Help button or download...

Страница 23: ...the interface your PC will use to connect to the modem Figure 4 The different ways to connect to a modem 2 1 1 Using a serial cable 1 Select Serial 2 Select the COM port in the dropdown list then clic...

Страница 24: ...k OK A new panel will open to the left of BlueVue Device Manager 6 Right click Available Modems in the panel 7 Click Add 8 Enter the modem s information then click OK The description is optional 9 The...

Страница 25: ...ion requirements Modem Activation This screen is where the user performs cellular account activation so that the modem may connect to the cellular network Modem WAN Settings This screen allows the use...

Страница 26: ...rd 3 1 Access AT commands interface is accessible via the modem serial port when not in DUN Serial IP or Serial pass through The default serial settings are o 115200 bauds o 8 bits data o no parity o...

Страница 27: ...vate the modem IMPORTANT Ask your cellular service provider whether the carrier blocks incoming connections If they do you will be unable to communicate with the modem remotely unless you ask the serv...

Страница 28: ...2 2011 Figure 6 Confirming the success of activation 4 2 WAN Setup After the modem has been activated it must be configured in order to authenticate for use with the cellular network 4 2 1 Enter the a...

Страница 29: ...connection initiation behavior 4 Enter APN information that was provided to you if you are using a GSM modem The APN field is only shown when BVDM is connected to a GSM EDGE and HSPA modem When the m...

Страница 30: ...havior described above navigate to DIAG Modem Diagnostic and click on Refresh button the modem s WAN IP should be displayed as outlined in Figure 8 This is the IP address that has been assigned to the...

Страница 31: ...communication 5 2 LAN configuration Whether an Ethernet or USB cable is used it is essential that both the modem and the attached device be within the same LAN subnet for IP communication to take plac...

Страница 32: ...evices are configured as DHCP clients Dynamic or Automatic IP configuration The DHCP server can be configured or turned off in CONF Modem Configuration LAN IP as shown above 5 5 Dial up Networking DUN...

Страница 33: ...o which the modem is physically connected must be installed and then a dial up connection running on that driver must be created This dial up connection will dial the modem so that a PPP session is es...

Страница 34: ...ely confirm with the carrier that incoming IP data traffic is allowed on the required TCP or UDP port Read the BlueVue Device Manager Troubleshooting section for more details 6 1 Port forwarding Since...

Страница 35: ...r any port can be used on the WAN side as long as it points towards the correct LAN port Select the appropriate protocol TCP or UDP and submit the new settings 6 2 DMZ This feature when enabled instru...

Страница 36: ...ress to the attached host This will solve VPN authentication issues that are caused by NAT The modem will remain reachable though its reserved TCP and UDP ports To enable IP pass through navigate to C...

Страница 37: ...iated with a dynamic IP address Since the WAN IP address will be changing regularly it will be impossible for the user to know which WAN IP address is assigned to the modem With Dynamic IP Registratio...

Страница 38: ...further details Note IP Security can only be configured and managed via AT commands 6 6 Access Control List ACL The modem can be configured with Access Control List to prevent un authorized incoming I...

Страница 39: ...Enable box 2 Select the interfaces to prompt for a password on The WAN interface remote connections is the most commonly password protected interface however some users may wish to password protect b...

Страница 40: ...e 16 Serial IP When the modem is in Serial IP mode IP packets intended for the attached serial device have their IP headers stripped before being passed on to the device This means that the serial dev...

Страница 41: ...on NMEA protocol and the Trimble ASCII Interface Protocol TAIP The modem can report the fixes acquired from its GPS receiver to the local serial port up to two servers either local Ethernet USB or rem...

Страница 42: ...bytes GSV Active satellites in view 70 bytes RMC Time date position course and speed 67 bytes VTG Track made good and ground speed 37 bytes ZDA Time and date 35 bytes Refer to Trimble s NMEA 0183 docu...

Страница 43: ...idth plan The modem can be configured to report GPS in two ways The first is to use BlueVue Device Manager for basic GPS reporting This allows easy configuration of timer based GPS reports Refer to th...

Страница 44: ...destination when an input value reaches a certain threshold or to take action and trigger a digital output 9 1 Digital Output control The modem s digital output s can be used to toggle peripheral equi...

Страница 45: ...to Digital Converter ADC which allows it to monitor all of its general purpose analog input s for a change in state along with the dedicated power input The value of these inputs can be queried by se...

Страница 46: ...unting down An analog input signal has reached a certain value A digital input signal has changed state WAN status The BT 5600v2 and BT 5800v2 modems are equipped with a GPS receiver and can react upo...

Страница 47: ...nal is low BT 5600v2 and BT 5800v2 or when the modem is shutdown via an AT command Stored events are not lost if the modem is shutdown through ignition delay timer 10 3 Actions The modem can perform o...

Страница 48: ...eway User s Guide Copyright 2010 Sixnet LLC All rights reserved 48 1 11 November 2 2011 10 4 2 Sync flags To ease the parsing of the packets on the server the modem can set a sync flag in the beginnin...

Страница 49: ...ounting feet Vertically using a DIN rail clip 11 3 Cellular antenna The selected cellular antenna s must meet the following specifications Maximum rated gain of 3dBi for Cellular band and 4dBi for PCS...

Страница 50: ...ctors available labeled Antenna and Diversity Antenna This is the main antenna that is used for data transmission It is mandatory to have the Antenna port connected to an antenna Diversity This is the...

Страница 51: ...odems and a mini Type B plug to Type A plug for the BT 6000 series modems In order for the USB connection to work you need to install the BlueTree USB driver which is available at www sixnet com The d...

Страница 52: ...s 11 7 1 Powering up the modem The modem will power up as soon as an 8 to 30 VDC voltage is applied to one of its power inputs and shuts off when this input voltage is below 4 VDC In addition BT 5x00v...

Страница 53: ...ed on the back of the modem If the LED is off verify the cable Possible cause 2 The computer s local IP configuration is incorrect Troubleshooting 1 In Windows XP go to Control Panel Network Connectio...

Страница 54: ...168 0 4 The default is 192 168 0 39 6 Click Submit to save the changes 7 Reset the modem and restart the computer 12 1 2 USB The BlueVue Device Manager message box displays Detecting Modem at 192 168...

Страница 55: ...unicating Possible cause The wrong type of cable is being used Troubleshooting Use a straight through RS232 standard DB9 cable If using a custom made cable confirm that it follows the instructions in...

Страница 56: ...vice Manager and the modem are using different serial port settings Troubleshooting Installing BlueVue Device Manager 1 7 1 or later will allow communication with a modem regardless of its serial sett...

Страница 57: ...be configured 12 2 1 Verifying the signal strength The modem s SIGNAL LED should always be flashing or solid ON when it has a strong enough signal to detect a cellular network Additionally the signal...

Страница 58: ...Submit to apply any changes The modem should now connect to the cellular network Refer to this section s introduction for instructions on how to verify whether your modem is connected to the network...

Страница 59: ...leshooting steps the modem still does not acquire a WAN IP then it is very likely that the account is not enabled by the cellular carrier Contact the cellular service provider and ask them CDMA to con...

Страница 60: ...gh Speed Internet list it s usually Local Area Connection 2 Right click the connection and click Properties Select Internet Protocol TCP IP in the list and click Properties 3 Write down the existing v...

Страница 61: ...empting to test the connection by browsing the Internet you may not be able to do so because of this account restriction 12 3 2 TCP IP You cannot communicate with a computer device behind the modem Th...

Страница 62: ...Features for further details 12 3 3 SERIAL You cannot communicate with a device behind the modem First make sure the modem is configured to enable outside communication with the attached device Refer...

Страница 63: ...2011 Possible cause 3 The DTR signal is inconsistent Troubleshooting A flickering DTR signal will interrupt communication with the modem The modem can be configured to ignore the changes in the DTR s...

Страница 64: ...t possible to update the firmware using a serial cable Up until firmware 3 6 1 the modem s WAN IP address had to be static to perform a successful upgrade If the WAN IP address was dynamic i e if its...

Страница 65: ...mware 2 Click the magnifying Browse button and locate the abt_version_bt6k upd file from the package that you extracted during the first step 3 Click Upgrade 4 Wait for BlueVue Device Manager to confi...

Страница 66: ...nfigure your terminal emulator software or telnet client software to end lines with a Carriage Return 0x0D or r 12 5 1 Sending AT commands over an IP connection If you can reach the modem using a cros...

Страница 67: ...On the Connect To screen change the Connect using value to the COM port the modem is connected to and click OK 4 On the COM Properties screen change the Bits per second value to 115200 Leave all the...

Страница 68: ...lling the modem driver 1 Click Start Run type control modem cpl and then click OK to open the Phone and Modem Options panel 2 Click the Modems tab and then click Add 3 You may be required to enter loc...

Страница 69: ...ct a Device dialogue will appear If this is the case select Standard 33600bps Modem and click Next Otherwise proceed to the next step 8 The Connection Name dialogue will appear Type in any name for th...

Страница 70: ...t replacement of the cellular modem There are no expressed or implied warranties including those of fitness for a particular purpose or merchantability which extend beyond the face hereof Sixnet is no...

Страница 71: ...mber 2 2011 12 8 Customer Support Phone 877 422 9110 option 2 toll free 514 422 9110 option 2 Hours Mon Fri 9 00 17 00 EST Eastern Standard Time Fax 514 422 3338 Email BlueTree Support sixnet com Web...

Страница 72: ......

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