Chapter 4: Server troubleshooting
36
Table 8: Accelerator card error conditions
LED number Initial state
Error state (Host Ctrl)
After power on
After software upgrade
1
Off
Steady green
Off
2
Off
Steady yellow
Flashing yellow
A firmware load error on the Accelerator card might have caused the problem. You can try to correct
this problem by shutting down the server, waiting 3 minutes for the server to fully shutdown, and then
restarting the server, which prompts the Accelerator card to revert to its backup firmware.
Revert an Accelerator card to its backup firmware
Procedure overview
A firmware load failure on the Accelerator card can prevent the card from communicating with the
OmniCube or OmniStack server. You can try to correct this problem by reverting to the backup
firmware. Shutting down the server, waiting 3 minutes for the server to fully shutdown, and then
restarting the server, prompts the Accelerator card to fail and use its backup firmware. If both LEDs
on the Accelerator card are not glowing steady green or the server fails to return to normal operation,
contact
Customer Support
.
Procedure
1.
In your hypervisor management interface, locate the OmniCube host or OmniStack host with the
problem Accelerator card.
2.
Shut down and power off the server as explained in the
SimpliVity OmniStack Administrator Guide
.
3.
Wait three minutes until both LEDs have stopped glowing, which indicates that the capacitors on the
Accelerator card have fully discharged.
4.
Power on the server.
5.
Wait for the server to fully boot.
6.
Verify that both LEDs on the Accelerator card are glowing steady green.
7.
Verify that there are no error conditions reported for the host in the hypervisor management
interface.
About network interface monitoring
The LEDs on the network interface cards (NIC) indicate when there is a problem with the NIC or one of
its ports. If a network interface fails, contact
Customer Support
to have it replaced.