background image

SimpliFire •  SF-BI30-EB, SF-BI36-EB Service Manual  •  2040-940 Rev. D  •  5/20

10

SimpliFire Troubleshooting Guide

Symptom

Possible Cause

Corrective Action

Circuit breaker trips or fuse 

blows when unit is turned on

Exceeding current rating of the 

circuit breaker or fuse, perhaps from 

operating other appliances on the 

same circuit as the fireplace

Install unit onto a dedicated 15 amp circuit.

Lights in room dim while the 

unit is on

Unit is drawing close to circuit current 

rating

Install unit onto a dedicated 15 amp circuit.

Fireplace will not come on 

when using the manual 

controls on the unit

Appliance is not plugged into an 

electrical outlet

Ensure plug is connected to a working outlet.

Hard-wire connections not correct (if 

applicable)

Review wiring instructions to ensure correct connection.

No incoming power from the electrical 

outlet or electrical box

Check fuse/breaker panel.

Defect in control board (PCB)

Replace the control board (PCB).

Remote control does not work

Low/dead batteries

Replace batteries in the remote.

Remote receiver is blocked, or remote 

is not pointed directly at the receiver.

Ensure receiver is not blocked.  Move closer to the 

appliance.  

Appliance power switch is in the off 

"O" position (if equipped)

Turn the power switch on, to the "I" position (if equipped).

Control board (PCB) malfunction?

Replace control board (PCB).

Heater will not turn on, but 

flame is functioning

Remote is in thermostat mode and 

room temperature (temperature at 

appliance thermistor) is higher than 

the set point on the remote

Increase thermostat set point on the remote, or exit 

thermostat mode (press the thermostat button until no 

temperature set point is displayed on the remote).  See 

"Room Temperature and Thermostat Function" section of 

the manual.  

Appliance has overheated and safety 

thermal switch has tripped

Unplug or turn off power at circuit breaker and allow it to 

cool for 15 minutes.  Then plug in the unit or turn power 

back on at circuit breaker and turn unit back on.

Defective main control board

Replace control board (PCB).

Defective heater assembly

Replace heater assembly.

Heater shuts off automatically 

or won’t stay on

Room temperature (temperature at 

the appliance thermistor) is higher 

than the set point on the remote

Increase thermostat set point on the remote, or exit 

thermostat mode (press the thermostat button until no 

temperature set point is displayed on the remote).  See 

"Room Temperature and Thermostat Function" section of 

the manual.  

Appliance has overheated and safety 

thermal switch has tripped

Unplug or turn off power at circuit breaker and allow it to 

cool for 15 minutes.  Then plug in the unit or turn power 

back on at circuit breaker and turn unit back on.

Heater emits an odor

Normal operation

It is normal for the heater to emit an odor for a brief 

amount of time after turning on.  It is burning off dust that 

has accumulated on the heater.

Flame does not move at all

Flame rotisserie motor is stalled or 

malfunctioning

Cycle unit on or off.  If problem persists inspect rotisserie 

and motor for blockage or interference. If no interference, 

replace the control board (PCB) and rotisserie motor.

Portion of the flame not moving 

or deformed flame effect

Flame LEDs out of place or dislodged 

from the LED mounting bracket

Properly reposition flame LEDs into their mounting 

bracket.  See service manual for how to access flame 

LEDs.

Visible ghosting on the flame 

screen that does not move with 

the flame

Downward LED accent lighting (if 

equipped) is shining on the flame 

screen instead of directly down on the 

ember bed

Inspect downward accent lighting and reposition so no 

light is projecting back onto the flame screen. 

Flame shudder

Flame rotisserie contacting other 

internal components when spinning

Ensure rod is straight and mounted properly and is 

spinning freely without spindles hitting other components. 

Defective flame rotisserie motor 

Replace rotisserie motor.

 

Содержание SF-BI30-EB

Страница 1: ...A BI30 GLA BI36 1 If necessary place a drop cloth or other material on the hearth or flooring to prevent scratching 2 Remove front Refer to Front Replacement section for details 3 Locate C channel that retains top edge of glass panel While supporting the glass remove the screw located in the C channel at the top two corners of the glass panel See Figure 1 4 Pivot glass away from appliance and lift...

Страница 2: ...ee Figure 2 12 Install rubber plugs into holes in each end of grate See Figure 2 13 Re install glass 14 Re install front Log Grate Assembly Replacement Refractory Replacement 1 If necessary place a drop cloth or other material on the hearth or flooring to prevent scratching 2 Remove front Refer to Front Replacement section for details 3 Remove glass Refer to Glass Replacement section for details 4...

Страница 3: ...s Refer to Glass Replacement section for details 4 Remove log grate assembly Refer to Log Grate Assembly Replacement section for details 5 Remove the two metal brackets in front of rear LED strip Remove four screws to remove metal parts See Figure 4 Take care when repairing model SF BI36 EB as the LED circuit is attached to the metal bracket See Figure 7 6 Locate Lighting LED circuit input power s...

Страница 4: ... prevent scratching 2 Remove front Refer to Front Replacement section for details 3 Remove glass Refer to Glass Replacement section for details 4 Remove log grate assembly Refer to Log Grate Assembly Replacement section for details 5 Remove refractory Refer to Refractory Replacement section for details 6 Remove Flame Screen Refer to Flame Screen Replacement section for details 7 Disengage rotisser...

Страница 5: ...sengage it from the clip Carefully align the new remote receiver board to the barbed clips and push in place 8 Securely reconnect the wiring harness 9 Re install refractory panels 10 Re install log grate assembly 12 Re install glass 13 Re install front Leveling Brackets Replacement Install leveling brackets 2 by aligning them to the preset holes on the top of the appliance Use two screws ST4 x 8 p...

Страница 6: ...igure 3 Light LED Connection on Bottom of Log Ember Bed Figure 5 Barbed Clip Access during LED Circuit Board Replacement Mounting Bracket Replacement 1 Install the mounting brackets 2 by aligning them with the pre drilled holes located on the side of the appliance Use two screws ST4 x 8 per bracket to secure to the appliance See Figure 19 Figure 6 Light LED Circuit Power Source Connectors or 30 un...

Страница 7: ...hat attach Blower Heater Module to Upper Face of Appliance Figure 10 Seven Electrical Connections required for Heater Blower Module Removal and Installation Figure 11 Remote Receiver Board 3 3 4 4 5 5 2 2 Figure 12 Disconnect Wiring Harness from Remote Receiver Board 6 6 7 7 1 1 Figure 7 Light LED Circuit Power Source Connectors for 36 unit Attached to Bracket ...

Страница 8: ...s that attach Flame Screen to Chassis Note Orientate so notch is isolated on lower right corner Figure 15 Removal and Installation of Reflector Rod Coupler to Motor Shaft Figure 16 Removal and installation of faux flame access panel Figure 17 Location of three Screws that attach Motor Mount Bracket to Appliance Figure 18 Electrical Connection required for replacement for the Faux Flame Motor ...

Страница 9: ...9 SimpliFire SF BI30 EB SF BI36 EB Service Manual 2040 940 Rev D 5 20 Figure 19 Pre Drilled Bracket Holes PRE DRILLED HOLES LEVELING BRACKETS MOUNTING BRACKETS PRE DRILLED HOLES ...

Страница 10: ...er and allow it to cool for 15 minutes Then plug in the unit or turn power back on at circuit breaker and turn unit back on Defective main control board Replace control board PCB Defective heater assembly Replace heater assembly Heater shuts off automatically or won t stay on Room temperature temperature at the appliance thermistor is higher than the set point on the remote Increase thermostat set...

Страница 11: ...e control board PCB Replace control board PCB Similar infrared signal from another remote causing unit to turn on pre 2019 manufactured units only Some TV remotes may cause the fireplace to turn on for appliances manufactured before 2019 Replace control board PCB Excessive noise with heater on Interference with fan blade Inspect heater assembly and fan for obstructions or interference Defective bl...

Отзывы: