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007-5653-001

Chapter 7

Troubleshooting

This chapter describes troubleshooting for the following problems:

•

“No Power” on page 80

•

“No Video” on page 80

•

“Losing the System’s Setup Configuration” on page 80

•

“Memory Errors” on page 81

If you need further assistance, SGI provides extensive product support. See

“Product Support” on

page xix

Note:

Always disconnect the power cord before installing, replacing, or otherwise changing

hardware components.

Содержание InfiniteStorage 3500

Страница 1: ...SGI InfiniteStorage Server 3500 ISS3500 User s Guide 007 5653 001 ...

Страница 2: ... the SGI logo and Supportfolio are trademarks or registered trademarks of Silicon Graphics International Corp or its subsidiaries in the United States and or other countries worldwide Fusion MPT Integrated RAID MegaRAID and LSI Logic are trademarks or registered trademarks of LSI Logic Corporation InfiniBand is a registered trademark of the InfiniBand Trade Association Intel Itanium and Xeon are t...

Страница 3: ...007 5653 001 iii Record of Revision Version Description 001 April 2010 Original printing ...

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Страница 5: ...onents 4 Chassis and Hard Drive Bays 4 Fans 4 Mounting Rails 5 Power Supply 5 Air Shroud 5 QuickPath Interconnect 5 Memory Support 5 PCI Subsystem 6 Disk RAID Support 6 RAID 0 Striping 7 RAID 1 Mirrored 7 RAID 5 Parity 7 RAID 6 Dual Parity 7 RAID 10 Mirrored Stripes 7 RAID 50 Striping with Parity 7 RAID 60 Striping with Dual Parity 8 2 System Safety 9 Electrical Safety Precautions 9 ...

Страница 6: ...uit Overloading 16 Reliable Ground 16 Install the System into a Rack 16 Separate the Sections of the Rack Rails 16 Outer Rack Rails 17 Install the Outer Rails to the Rack 18 Install the Inner Rail Extension 19 Install the Inner Rails 19 Install the Server in a Rack 20 Check the Node Board Setup 21 Removing the Chassis Cover 21 Check the CPUs processors 22 Check the System Memory 22 Install Expansi...

Страница 7: ...Module Placement for Optimal Performance 31 DIMM Module Types and Optimal Configuration 32 PCI Expansion Slots 34 Installing an Add On or Expansion Card 35 Chassis Maintenance 36 System Fans 36 Replacing a System Fan 37 Checking the System Air Flow 38 Power Supply 38 Replacing the Power Supply 39 5 System Monitoring 41 Overview 41 Control Panel Buttons 42 Control Panel LEDs 43 Power 43 HDD 43 NIC1...

Страница 8: ... 53 Watch Dog Timer 53 Processor and Clock Options 54 Ratio CMOS Setting 54 C1E Support 54 Hardware Prefetcher Available when supported by the CPU 54 Adjacent Cache Line Prefetch Available when supported by the CPU 54 MPS and ACPI MADT Ordering 54 Max CPUID Value Limit Available when supported by the CPU 55 Intel Virtualization Technology Available when supported by the CPU 55 Execute Disable Bit ...

Страница 9: ...Payload Size 59 Intel VT d 60 Active State Power Management 60 SouthBridge Configuration 60 USB Functions 60 Legacy USB Support 60 I O Virtualization 60 SR IOV Supported 60 IDE and SATA Configuration 61 SATA 1 Configuration 61 IDE Detect Timeout sec 61 PCI PnP Configuration 62 Clear NVRAM 62 Plug Play OS 62 PCI Latency Timer 62 PCI IDE BusMaster 62 Slot 1 Option ROM Slot 7 Option ROM 62 LAN1 PXE L...

Страница 10: ...ort 68 High Performance Event Timer 68 IPMI Configuration 69 Status of BMC 69 IPMI Firmware Revision 69 View BMC System Event Log 69 Clear BMC System Event Log 70 Set LAN Configuration 70 IP Address Configuration 70 Parameter Selector 70 IP Address Source 70 IP Address 71 Current IP Address in BMC 71 MAC Address Configuration 71 Parameter Selector 71 Mac Address 71 Current Mac Address in BMC 71 Su...

Страница 11: ...ns 77 Save Changes and Exit 77 Discard Changes and Exit 78 Discard Changes 78 Load Optimal Defaults 78 Load Fail Safe Defaults 78 7 Troubleshooting 79 No Power 80 No Video 80 Losing the System s Setup Configuration 80 Memory Errors 81 A BIOS Error Codes 83 B System Drivers 85 SGI Driver Updates 85 Novell Driver Updates 85 Red Hat Driver Updates 85 Using MegaRAID Drivers on SGI InfiniteStorage Serv...

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Страница 13: ...Front Panel 23 Figure 3 8 Disk Drives Rear Panel 24 Figure 4 1 Removing the Hard Drive Carriers 27 Figure 4 2 Removing the Dummy Drive from the Carrier 29 Figure 4 3 Installing a Drive into a Hard Drive Carrier 30 Figure 4 4 Rear Panel 34 Figure 4 5 System Fan 36 Figure 4 6 Replacing a Fan 37 Figure 5 1 Control Panel Interface 41 Figure 5 2 Sysem Reset Button 42 Figure 5 3 System Power On Button 4...

Страница 14: ...xiv 007 5653 001 Figures Figure 6 3 Security Settings Screen 73 Figure 6 4 Boot Settings Screen 75 Figure 6 5 Exit Options Screen 77 ...

Страница 15: ...1 Installed 31 Table 4 2 DIMM Population with only CPU2 Installed 31 Table 4 3 DIMM Population with Both CPU1 and CPU2 Installed 31 Table 4 4 DIMM Slots and DIMM Types 32 Table 4 5 Possible System Memory Allocation and Availability 33 Table A 1 BIOS Error Codes 83 ...

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Страница 17: ...Server 3500 ISS3500 system It also provides basic troubleshooting and maintenance information BIOS information and important safety and regulatory specifications Audience This guide is written for owners installers system administrators and users of ISS3500 computer systems It is written with the assumption that the reader has a good working knowledge of computers and computer systems ...

Страница 18: ...webpage for documents whose access require a support contract as do the MegaRAID books cited above See Product Support on page xix You can also view man pages by typing man title on a command line SGI systems include a set of Linux man pages formatted in the standard UNIX man page style Important system configuration files and commands are documented on man pages These are found online on the inte...

Страница 19: ...s fixed space font denotes literal items such as commands files routines path names signals messages and programming language structures variable The italic typeface denotes variable entries and words or concepts being defined Italic typeface is also used for book titles user input This bold fixed space font denotes literal items that the user enters in interactive sessions Output is shown in nonb...

Страница 20: ...ter of the manual In printed manuals the document number is located at the bottom of each page You can contact SGI in any of the following ways Send e mail to the following address techpubs sgi com Contact your customer service representative and ask that an incident be filed in the SGI incident tracking system Send mail to the following address SGI Technical Publications 46600 Landing Parkway Fre...

Страница 21: ...ped with a redundant 1400W high efficiency power supply High performance fans provide ample optimized cooling for FB DIMM memory modules and 36 hot swappable drive bays offer maximum storage capacity Figure 1 1 ISS3500 Server Front Panel Important SGI systems may sometimes require driver versions that are not included in the original operating system release SGI provides these required drivers on ...

Страница 22: ...ies Westmere EP processors 4 to 12 memory DDR3 DIMMs Four low profile PCIe x8 Gen 2 0 slots Slots 4 7 One low profile PCIe x4 Gen 2 0 slot Slots 3 One low profile PCIe x4 Gen 1 0 slot Slots 1 36 hot swappable SATA SAS hard disk drives The ISS3500 serverboard chipset is made up of two main components the Intel 5520 IOH 36D and the ICH10R controller hub See Figure 1 2 ...

Страница 23: ...lot 5 PCI E X8 LANE6 COM2 internal 4 5 PCI E X8 USB 2 0 3 0 Gb S Port 0 Processor 2 ICH10R PCI E X8 DMI LANE5 LANE1 2 3 4 SPI SIO W83627 PCI 33MHz 1 2 Processor 1 QPI HG USB PCI E X8 U S B 0 9 PCIE X4 3 4 SATA 0 1 2 3 PCI E X4 PCI E X8 9 10 LAN 1 PHY 1 LAN 2 PHY 1 PCI E X8 PCI E X8 PCI E X8 PCI E X1 ESI 1 5 1 6 PCI E X1 PCI E X8 Slot 6 Slot 4 Slot 7 Slot 3 PCI E X4 PCI E X8 7 8 Slot 1 Ports 4 7 Po...

Страница 24: ...e is 40U in the main section of the rack and the uncooled 2U portion is located between the top plate and the top cover Note Adding switches to the rack configuration will reduce the maximum number of ISS3500 servers supported in a rack Components This section describes the major components of the ISS3500 system Chassis and Hard Drive Bays The ISS3500 system has 2 internal hard drives and 36 hot s...

Страница 25: ...t is needed Important Always use the air shroud included with your system QuickPath Interconnect The Intel 5520 IO Hub connects to each processor through an independent QuickPath Interconnect QPI link See Figure 1 2 Two full width QPI links provide a data transfer rate of up to 51 2 GB s 5 866 GT s in each direction Each processor supports two QPI links one going to the other processor and the oth...

Страница 26: ...y Fault tolerance is improved because data loss caused by a hard drive failure can be recovered by rebuilding missing data from the remaining data or parity drives The ISS3500 supports the following RAID levels RAID 0 Striping RAID 1 Mirrored RAID 5 Parity RAID 6 Dual Parity RAID 10 Mirrored Stripes RAID 50 Striping with Parity RAID 60 Striping with Dual Parity In the standard RAID configuration I...

Страница 27: ... to store the data itself The performance of a RAID 5 array can be adjusted by trying different stripe sizes until one is found that is well matched to the application being used RAID 6 Dual Parity Striped set with dual distributed parity Provides fault tolerance from two drive failures the array continues to operate with up to two failed drives With dual parity it gives time to rebuild the array ...

Страница 28: ... Introduction and System Components Overview RAID 60 Striping with Dual Parity RAID 60 employs RAID 0 striping across lower level RAID 6 arrays Dual parity allows two disks in a sub array to fail without a loss of data ...

Страница 29: ...ld first power down the operating system first and then unplug the power cords The unit has more than one power supply cord Disconnect two power supply cords before servicing to avoid electrical shock When working around exposed electrical circuits another person who is familiar with the power off controls should be nearby to switch off the power if necessary Use only one hand when working with po...

Страница 30: ...assis top cover and any system components that have been removed away from the system or on a table so that they won t accidentally be stepped on While working on the system do not wear loose clothing such as neckties and unbuttoned shirt sleeves which can come into contact with electrical circuits or be pulled into a cooling fan Remove any jewelry or metal objects from your body which are excelle...

Страница 31: ...eep all components and printed circuit boards PCBs in their antistatic bags until ready for use Touch a grounded metal object before removing the board from the antistatic bag Do not let components or PCBs come into contact with your clothing which may retain a charge even if you are wearing a wrist strap Handle a board by its edges only do not touch its components peripheral chips memory modules ...

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Страница 33: ...ree environment that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated Place the server rack near a grounded power outlet Refer to Warnings and Precautions on page 14 Prepare for Setup The shipping container should include two sets of rail assemblies two rail mounting brackets and the mounting screws that you will use to install the system into a r...

Страница 34: ...the bottom of the rack to the floor with the full weight of the rack resting on them Failure to do so can result in serious injury or death Attach stabilizers to the rack in single rack installations Failure to do so can result in serious injury or death Couple racks together in multiple rack installations Failure to do so can result in serious injury or death Be sure the rack is stable before ext...

Страница 35: ...ront door and all panels and components on the servers closed when not servicing to maintain proper cooling Rack Mounting Considerations Ambient Operating Temperature If installed in a closed or multi unit rack assembly the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room Therefore consideration should be given to installing the equipmen...

Страница 36: ...des information on installing the ISS3500 into a rack If the system has already been mounted into a rack refer to Check the Node Board Setup on page 21 There are a variety of rack units on the market which may mean the assembly procedure will differ slightly You should also refer to the installation instructions that came with the rack unit you are using Separate the Sections of the Rack Rails The...

Страница 37: ...ack Rails Outer rails attach to the rack and hold the chassis in place The outer rails for the chassis extend between 30 inches and 33 inches You need to add the square to round hole adapters that attach to 1 2 3 4 Rail Assembly Extending the Rails Quick Release Tab Separating the Inner Rail Extension 5 6 7 ...

Страница 38: ...plied with the rails kit to bolt the rails set into the rack Figure 3 3 Square to round Hole Adapter Clipped onto the Rail Set Install the Outer Rails to the Rack 1 Using the screws provided secure the back end of the outer rail to the rack see Figure 3 1 2 Press the button where the two outer rails are joined to retract the smaller outer rail 3 Hang the hooks of the rails onto the rack holes and ...

Страница 39: ...ttached to the inner rail to mount the chassis in the rack Install the Inner Rails Perform the following steps to install the inner rails 1 Place the inner rail extensions on the side of the chassis aligning the hooks of the chassis with the rail extension holes Make sure the extension faces outward just like the pre attached inner rail see Figure 3 4 2 Slide the extension toward the front of the ...

Страница 40: ...pment You should now have rails attached to both the server chassis and the rack unit The next step is to install the server into the rack refer to Figure 3 5 1 Extend the outer rails as shown in Figure 3 5 2 Align the inner rails of the chassis with the outer rails on the rack 3 Keeping the pressure even on both sides slide the inner rails into the outer rails When the chassis has been pushed com...

Страница 41: ...connections have been made Removing the Chassis Cover 1 Unplug the chassis from any power source 2 Remove the screws securing the cover to the chassis shown in Figure 3 6 3 Lift the top cover from the chassis Warning Except for short periods of time do NOT operate the server without the cover in place The chassis cover must be in place to allow proper airflow and prevent overheating ...

Страница 42: ...he Chassis Cover Check the CPUs processors You may have one or two processors installed into the serverboard Each processor needs its own heatsink Check the System Memory Your server system is shipped with system memory installed Make sure all DIMMs are fully seated in their slots ...

Страница 43: ...etup Next you should check to make sure the system disk drives and disk drive backplane have been properly installed and all connections have been made Check the System Disk Drives The two 2 5 system drives are internal and require removing the top chassis cover and sliding out the motherboard tray You can access the 36 hot swappable data drives from the front and the rear 24 in the front and 12 i...

Страница 44: ...led Check the Airflow Airflow is provided by seven hot swappable chassis cooling fans The system component layout was carefully designed to direct sufficient cooling airflow to the components that generate the most heat Note Make sure that all power and data cables have been routed in such a way that they do not block the airflow generated by the fans Supply Power to the System If necessary instal...

Страница 45: ...e the most common problems encountered If some steps are unnecessary skip ahead to the step that follows Tools Required The only tool you will need to install components and perform maintenance is a Phillips screwdriver Warning Review the warnings and precautions listed in the manual before setting up or servicing this chassis These include information in Chapter 2 System Safety and the warning pr...

Страница 46: ... Handle a board by its edges only do not touch its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the serverboard add on cards and peripherals back into their antistatic bags when not in use For grounding purposes make sure your computer chassis provides excellent conductivity between the power supply the case the mounting f...

Страница 47: ... card in slot 3 This HBA supports the 36 hot swappable external SATA disk drives and RAID levels 0 1 5 6 10 50 and 60 The chassis can support up to 36 hot swappable SATA hard disk drives 3 5 x 1 The actual number of supported disk drives is configuration dependent The disk drives are mounted to hot swappable drive trays see Figure 4 1 Figure 4 1 Removing the Hard Drive Carriers The drives are moun...

Страница 48: ... drives are installed all drive carriers must remain in the drive bays to maintain proper airflow Caution Use caution when working around the SATA backplane Do not touch the backplane with any metal objects and make sure no ribbon cables touch the backplane or obstruct the holes which aid in proper airflow Removing the Hard Drive Carriers from the Chassis To remove the hard drive carriers perform ...

Страница 49: ...e Carrier 3 Place the hard drive carrier on a flat stable surface such as a desk table or work bench 4 Slide the hard drive into the carrier with the printed circuit board side facing down see Figure 4 3 5 Carefully align the mounting holes in the hard drive and the carrier Make sure the bottom of the hard drive and bottom of the hard drive carrier are flush 6 Secure the hard drive using all six s...

Страница 50: ... 007 5653 001 4 Chassis Setup and Maintenance Figure 4 3 Installing a Drive into a Hard Drive Carrier Use a hard stable surface when installing the hard drive 4 6 6 SAS SATA hard drive Hard drive carrier ...

Страница 51: ...ow the proper placement of DIMMs with only CPU1 installed only CPU2 installed and both installed respectively Table 4 1 DIMM Population with only CPU1 Installed Branch 0 Branch 1 Branch 2 3 DIMMs P1 DIMM1A P1 DIMM2A P1 DIMM3A 6 DIMMs P1 DIMM1A P1 DIMM1B P1 DIMM2A P1 DIMM2B P1 DIMM3A P1 DIMM3B Table 4 2 DIMM Population with only CPU2 Installed Branch 0 Branch 1 Branch 2 3 DIMMs P2 DIMM1A P2 DIMM2A ...

Страница 52: ...ices the amount of memory that remains available for operational use will be reduced when 4 GB of RAM is used The reduction in memory availability is disproportional See Table 4 5 Table 4 4 DIMM Slots and DIMM Types DIMM Slots per Channel DIMMs Populated per Channel DIMM Type Reg Registered Speeds in MHz Ranks per DIMM any combination SR Single Rank DR Dual Rank QR Quad Rank 2 1 Reg DDR3 ECC 800 1...

Страница 53: ...Hub flash memory System BIOS 1 MB 3 99 GB Local APIC 4 KB 3 99 GB Area Reserved for the chipset 2 MB 3 99 GB I O APIC 4 Kbytes 4 KB 3 99 GB PCI Enumeration Area 1 256 MB 3 76 GB PCI Express 256 MB 256 MB 3 51 GB PCI Enumeration Area 2 if needed Aligned on 256 MB boundary 512 MB 3 01 GB VGA Memory 16 MB 2 85 GB TSEG 1 MB 2 84 GB Memory available for the OS and other applications 2 84 GB ...

Страница 54: ...ght to left 1 7 with slot 2 empty All of the slots support low profile PCI cards The following PCI slots are available Slots 4 5 6 and 7 Four PCIe x8 Gen 2 0 card slots Slot 4 is dedicated to the system RAID card Slot 3 One PCIe x4 Gen 2 0 card slot Slot 1 One PCIe x4 Gen 1 0 card slot Note Slot 1 is dedicated to the system boot drives See Figure 4 4 for the slot locations in the rear of the chass...

Страница 55: ...Remove this screw 5 Gently slide the expansion add on card into the correct motherboard slot If the add on card requires a riser card install it at this time If necessary slide the card into the PCI card guide and lock it Never force a component into a motherboard or the chassis 6 Secure the expansion add on card with the screw from the I O panel 7 If the expansion add on card is a boot device the...

Страница 56: ... swappable heavy duty fans provide cooling for the chassis These fans circulate air through the chassis as a means of lowering the internal temperature of the chassis see Figure 4 5 The ISS3500 chassis fans are fully hot swappable In other words fans may be removed and replaced without having to power down the server Figure 4 5 System Fan ...

Страница 57: ...failed Never run the server for an extended period of time with the chassis open 2 Press the release tab on the fan and pull the fan up out of the chassis 3 Slide the new fan into the fan housing while ensuring that the arrows on the top of the fan indicating air direction point in the same direction as the arrows of the other fans 4 Ensure the fan is working properly before replacing the chassis ...

Страница 58: ... power subystem of the ISS3500 server consists of an integrated power distribution module a power module enclosure and support for up to two power supply modules The system can be configured with a single 1 0 non redundant configuration or dual power supply N 1 configuration Either configuration will support a maximum of 1200 watts of power The two power supplies are located in the left rear of th...

Страница 59: ...ing steps 1 The ISS3500 system includes a redundant power supply at least two power modules The server may continue running if only one power supply module is removed at a time 2 Unplug the power supply that will be replaced 3 Push the release tab on the back of the power supply 4 Pull the power supply out using the handle 5 Replace the failed power module with another of the same model 6 Push the...

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Страница 61: ...s on the control panel as well as others on the SATA drive carriers see SATA Drive Carrier LEDs on page 45 to keep you constantly informed of the overall status of the system as well as the activity and health of specific components There are also two buttons on the chassis control panel This chapter describes the buttons and LEDs Figure 5 1 Control Panel Interface ...

Страница 62: ...f button Use the reset button to reboot the system as shown in Figure 5 2 Figure 5 2 Sysem Reset Button Figure 5 3 shows the the main power button which is used to apply or turn off the main system power Turning off system power with this button removes the main power but keeps standby power supplied to the system Figure 5 3 System Power On Button ...

Страница 63: ...plains what each LED indicates when illuminated and any corrective action you may need to take Power The green power LED indicates power is being supplied to the system s power supply units is shown in Figure 5 4 This LED should normally be illuminated when the system is operating Figure 5 4 Power On LED HDD The amber HDD LED indicates hard drive drive activity when flashing see Figure 5 5 Figure ...

Страница 64: ...When the red overheat fan LED flashes shown in Figure 5 8 it indicates a fan failure When on continuously it indicates an overheat condition which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm Check the routing of the cables and make sure all fans are present and operating normally You should also check to make sure that the chassis co...

Страница 65: ...e 5 9 Power Fail LED SATA Drive Carrier LEDs Each SATA drive carrier has two LEDs Blue When illuminated the blue LED on the SATA drive carrier indicates drive activity A connection to the SATA backplane enables this LED to blink on and off when that particular drive is being accessed Red When illuminated the red LED indicates a SATA drive failure If one of the drives fails you should be notified b...

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Страница 67: ...his manual The Main BIOS setup menu screen has two main frames The left frame displays all the options that can be configured Grayed out options cannot be configured Options in blue can be configured by the user The right frame displays the key legend Above the key legend is an area reserved for a text message When an option is selected in the left frame it is highlighted in white Often a text mes...

Страница 68: ...setup screens An AMI BIOS identification string is displayed at the left bottom corner of the screen below the copyright message Warning Do not upgrade the BIOS unless your system has a BIOS related issue Flashing the wrong BIOS can cause irreparable damage to the system In no event shall SGI be liable for direct indirect special incidental or consequential damages arising from a BIOS update If yo...

Страница 69: ...tem time and date Highlight System Time or System Date using the arrow keys Key in new values through the keyboard and press Enter Press the Tab key to move between fields The date must be entered in Day MM DD YY format The time is entered in HH MM SS format Note The time is in the 24 hour format For example 5 30 P M appears as 17 30 00 ...

Страница 70: ...system CPU Type This item displays the type of CPU used in the motherboard Speed This item displays the speed of the CPU detected by the BIOS Physical Count This item displays the number of processors installed in your system as detected by the BIOS Logical Count This item displays the number of CPU Cores installed in your system as detected by the BIOS Micro_code Revision This item displays the r...

Страница 71: ...ed Setup Configurations 007 5653 001 51 Advanced Setup Configurations Use the arrow keys to select Boot Setup and hit Enter to access the submenu items shown in Figure 6 2 Figure 6 2 Advanced Settings Screen ...

Страница 72: ...o Select Disabled to display the POST messages Select Enabled to display the OEM logo instead of the normal POST messages The options are Enabled and Disabled AddOn ROM Display Mode This sets the display mode for Option ROM The options are Force BIOS and Keep Current Bootup Num Lock This feature selects the Power on state for Numlock key The options are Off and On Wait For F1 If Error This forces ...

Страница 73: ...ons Power Button Function If set to Instant_Off the system will power off immediately as soon as the user hits the power button If set to 4_Second_Override the system will power off when the user presses the power button for 4 seconds or longer The options are Instant_Off and 4_Second_Override Restore on AC Power Loss Use this feature to set the power state after a power outage Select Power Off fo...

Страница 74: ...tage during a Halt State The options are Disabled and Enabled Hardware Prefetcher Available when supported by the CPU If set to Enabled the hardware prefetcher will pre fetch streams of data and instructions from the main memory to the L2 cache in the forward or backward manner to improve CPU performance The options are Disabled and Enabled Adjacent Cache Line Prefetch Available when supported by ...

Страница 75: ... Bit which will allow the processor to designate areas in the system memory where an application code can execute and where it cannot thus preventing a worm or a virus from flooding illegal codes to overwhelm the processor or damage the system during an attack The default is Enabled Refer to Intel and Microsoft web sites for more information Simultaneous Multi Threading Available when supported by...

Страница 76: ...the limit on the C State package register The options are Auto C1 C3 C6 and C7 C1 Auto Demotion When enabled the CPU will conditionally demote C3 C6 or C7 requests to C1 based on un core auto demote information The options are Disabled and Enabled C3 Auto Demotion When enabled the CPU will conditionally demote C6 or C7 requests to C3 based on un core auto demote information The options are Disable...

Страница 77: ...ns are Disabled and Enabled Memory Frequency This feature forces a DDR3 frequency slower than what the system has detected The available options are Auto Force DDR 800 Force DDR 1066 and Force DDR 1333 Memory Mode The options are Independent Channel Mirror Lockstep and Sparing Independent All DIMMs are available to the operating system Channel Mirror The motherboard maintains two identical copies ...

Страница 78: ...ysteresis is the temperature lag in degrees Celsius after the set DIMM temperature threshold is reached before Closed Loop Throttling begins The options are Disabled 1 5º C 3 0º C and 6 0º C Guardband Temperature Available for Closed Loop only This is the temperature which applies to the DIMM temperature threshold Each step is in 0 5º C increment The default is 006 Press or on your keyboard to cha...

Страница 79: ...rformance of TOE devices Note A TOE device is a specialized dedicated processor that is installed on an add on card or a network card to handle some or all packet processing of this add on card When this feature is set to Enabled it will enhance overall system performance by providing direct memory access for data transferring The options are Enabled and Disabled Crystal Beach Direct Cache Access ...

Страница 80: ... are Enabled and Disabled SouthBridge Configuration This feature allows the user to configure the settings for the Intel ICH South Bridge chipset USB Functions This feature allows the user to decide the number of onboard USB ports to be enabled The Options are Disabled 2 USB ports 4 USB ports 6 USB ports 8 Ports 10 Ports and 12 USB ports Legacy USB Support Select Enabled to use Legacy USB devices ...

Страница 81: ...ts the drive type for SATA 1 The options IDE RAID Intel Enables configuration of the Intel SATA RAID settings RAID Adaptec Enables configuration of the Adaptec SATA RAID settings AHCI Enable the SATA Advanced Host Interface This feature is for advanced programmers only IDE Detect Timeout sec Use this feature to set the time out value for the BIOS to detect the ATA ATAPI devices installed in the sy...

Страница 82: ...clock cycles The options are 32 64 96 128 160 192 224 and 248 PCI IDE BusMaster When enabled the BIOS uses PCI bus mastering for reading writing to IDE drives The options are Disabled and Enabled Slot 1 Option ROM Slot 7 Option ROM Select Enabled to enable the Slot 3 Slot 7 Option ROMs which allow you to boot from a PCI device installed on a PCI slot The system defaults Slot 1 Option ROM Enabled S...

Страница 83: ...he Interrupt Request address of Serial Port 1 and Serial Port 2 Select Disabled to prevent the serial port from accessing any system resources When this option is set to Disabled the serial port physically becomes unavailable Select 3F8 IRQ4 to allow the serial port to use 3F8 as its I O port address and IRQ 4 for the interrupt address The options for Serial Port1 are Disabled 3F8 IRQ4 3E8 IRQ4 2E...

Страница 84: ...n Serial Port Mode This feature allows the user to set the serial port mode for Console Redirection The options are 115200 8 n 1 57600 8 n 1 38400 8 n 1 19200 8 n 1 and 9600 8 n 1 Flow Control This feature allows the user to set the flow control for Console Redirection The options are None Hardware and Software Redirection After BIOS POST Select Disabled to turn off Console Redirection after Power...

Страница 85: ...he CPU Overheat Alarm setting which determines when the CPU OH alarm will be activated to provide warning of possible CPU overheat Warning Any temperature that exceeds the CPU threshold temperature predefined by the CPU manufacturer may result in CPU overheat or system instability When the CPU temperature reaches this predefined threshold the CPU and system cooling fans will run at full speed To a...

Страница 86: ... the installed CPU can now send information to the motherboard what its Temperature Tolerance is and not the other way around This results in better CPU thermal management The ISS3500 system leverages this feature by assigning a temperature status to certain thermal conditions in the processor Low Medium and High This makes it easier for the user to understand the CPU s temperature status rather t...

Страница 87: ...om System Temperature The system temperature will be displayed in degrees in Celsius and Fahrenheit as it is detected by the BIOS Voltage Readings The following voltage readings will be displayed CPU1 Vcore CPU2 Vcore CPU1 DIMM CPU2 DIMM 1 5V 3 3Vcc V 3 3V SG V 5Vin 5V SG 12Vcc V and Battery Voltage Fan Speed Readings This feature displays the fan speed readings from Fan1 Fan8 Fan7 is the CPU1 fan...

Страница 88: ...d and Disabled Headless Mode This feature is used to enable system to function without a keyboard monitor or mouse attached The options are Enabled and Disabled NUMA Support Select Enabled to use the feature Non Uniform Memory Access to improve CPU performance The options are Enabled and Disabled High Performance Event Timer Select Enabled to activate the High Performance Event Timer HPET that pro...

Страница 89: ... management software and platform hardware This is an informational feature which returns the status code of the BMC micro controller IPMI Firmware Revision Displays the revision level of your IPMI firmware View BMC System Event Log This feature displays the BMC System Event Log SEL It shows the total number of entries of BMC System Events To view an event select an Entry Number and pressing Enter...

Страница 90: ... selected above Channel Number is OK or Wrong Channel Number IP Address Configuration This submenu displays the following IP address configuration information Parameter Selector Use this feature to select the parameter of your IP Address configuration IP Address Source Allows you to determine how an IP address is assigned to this device Select Dynamic Host Configuration Protocol DHCP to allow this...

Страница 91: ...or example 192 168 10 100 Current IP Address in BMC This item displays the current IP address used for your IPMI connection MAC Address Configuration This submenu displays the following MAC address configuration information Parameter Selector Use this feature to select the parameter of your Mac Address configuration Mac Address The BIOS will automatically enter the Mac address of this machine howe...

Страница 92: ...ing for your IPMI connection This feature enables or disables startup delay The options are Enabled and Disabled DMI Event Log View Event Log Use this option to view the System Event Log Mark all events as read This option marks all events as read The options are OK and Cancel Clear event log This option clears the Event Log memory of all messages The options are OK and Cancel Security Settings Th...

Страница 93: ...Password This feature indicates if a supervisor s password has been entered installed User Password This feature indicates if a user s password has been entered installed Change Supervisor Password Select this option and press Enter to access the submenu and then enter the password ...

Страница 94: ...ess to the setup utility Change User Password Select this option and press Enter to access the submenu and then enter the password Clear User Password Note Available only if User Password has been set This item allows you to clear a user password after it has been entered Password Check This item allows you to check a password after it has been entered The options are Setup and Always Boot Sector ...

Страница 95: ... 6 4 Figure 6 4 Boot Settings Screen Boot Device Priority This feature allows you to specify the sequence of priority for the Boot Device The settings are 1st boot device 2nd boot device 3rd boot device 4th boot device 5th boot device and Disabled 1st Boot Device USB XXXXXXXXX 2nd Boot Device CD DVD XXXXXXXXX ...

Страница 96: ...cted for example 1st Drive 2nd Drive 3rd Drive etc 1st Drive SATA XXXXXXXXX Removable Drives This feature allows you to specify the boot sequence from available removable drives The settings are 1st boot device 2nd boot device and Disabled 1st Drive USB XXXXXXXXX 2nd Drive CD DVD Drives This feature allows you to specify the boot sequence from available CD DVD drives that is 1st Drive 2nd Drive 3r...

Страница 97: ...creen See Figure 6 5 Figure 6 5 Exit Options Screen Save Changes and Exit When you have completed the system configuration changes select this option to leave the BIOS Setup Utility and reboot the computer so that the new system configuration parameters can take effect Select Save Changes and Exit from the Exit menu and press Enter ...

Страница 98: ...I BIOS Utility Program Load Optimal Defaults To set this feature select Load Optimal Defaults from the Exit menu and press Enter Then select OK to allow the AMI BIOS to automatically load Optimal Defaults to the BIOS Settings The Optimal settings are designed for maximum system performance but may not work best for all computer applications Load Fail Safe Defaults To set this feature select Load F...

Страница 99: ...r on page 80 No Video on page 80 Losing the System s Setup Configuration on page 80 Memory Errors on page 81 If you need further assistance SGI provides extensive product support See Product Support on page xix Note Always disconnect the power cord before installing replacing or otherwise changing hardware components ...

Страница 100: ...a new one No Video 1 If the power is on but you have no video remove all the add on cards and cables 2 Use the speaker to determine if any beep codes exist Refer to Appendix A BIOS Error Codes for details on beep codes Losing the System s Setup Configuration 1 Make sure that you are using a high quality power supply A poor quality power supply may cause the system to lose the CMOS setup informatio...

Страница 101: ...DRAM recommended by the manufacturer 4 Check for bad DIMM modules or slots by swapping a single module between all memory slots and check the results 5 Make sure that all memory modules are fully seated in their slots 6 Check the position of the 115V 230V switch on the power supply 7 Follow the specifications given in DIMM Slot Population on page 31 to install your memory modules Note The ISS3500 ...

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Страница 103: ...d consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list correspond to the number of beeps for the corresponding error Table A 1 BIOS Error Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep Memory error No ...

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Страница 105: ...nfiniteStorage servers SGI Driver Updates SGI provides these required sytem drivers on the SGI Driver CD which ships with all SGI systems and on systems that are pre installed in the factory SGI also makes the SGI Driver CD available on Supportfolio Online http www sgi com support Simply search for Driver CD to find the latest version of the CD Novell Driver Updates Novell makes SGI driver updates...

Страница 106: ... poll_mode_io variable set to 1 For Novell operating systems the file etc modprobe conf local needs the following line added options megaraid_sas poll_mode_io 1 This modification will be made on systems shipped from the factory but if a system is installed or upgraded in the field this change will have to be made after installation upgrade ...

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