Sierra Wireless AirCard 754S Скачать руководство пользователя | Manualshive

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Troubleshooting

Rev 3 Apr.12

58

3.

Click Save.

Unable to connect to the Internet in Tethered mode

If you are unable to connect to the Internet when the mobile hotspot is connected
to the computer using the USB cable, it may be because the device driver is not
installed. (You may also see a message that says the operating system could not
find the driver for this device, and if you look in Device Manager, the mobile
hotspot will be listed under Other devices with an exclamation mark beside it.)

For the driver to install properly, the mobile hotspot should be powered off the first
time you plug it into a computer using the USB cable.

To correct this problem, follow the steps in

Tethered mode

on page 14.

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Содержание AirCard 754S

Страница 1: ...AT T Mobile Hotspot Elevate 4G User Guide 2400154 Rev 3 ...

Страница 2: ......

Страница 3: ...otspot Elevate 4G in any aircraft whether the aircraft is on the ground or in flight In aircraft the AT T Mobile Hotspot Elevate 4G MUST BE POWERED OFF When operating the AT T Mobile Hotspot Elevate 4G can transmit signals that could interfere with various onboard systems The driver or operator of any vehicle should not operate the AT T Mobile Hotspot Elevate 4G while in control of a vehicle Doing...

Страница 4: ... under one or more patents licensed from InterDigital Group Copyright 2012 Sierra Wireless All rights reserved Trademarks Sierra Wireless and the Sierra Wireless logo are trademarks of Sierra Wireless LTE is a trademark of ETSI AT T the AT T logo and all other AT T marks contained herein ar trademarks of AT T Intellectual Property and or AT T affiliated companies All other marks contained herein a...

Страница 5: ... to the Internet 14 AirCard Watcher App for Smartphones and Tablets 15 Homepage 15 Security Credentials 17 Use Your Mobile Hotspot 18 Set Auto Connect Options 18 View Data Usage 19 Enable Disable Wi Fi 20 View Block Connected Users 20 Add a Wireless Device to your Wi Fi Network 21 View SMS Messages and Alerts 23 Use the GPS Feature 24 Battery Settings 25 Extend Battery Life 25 Set Audio Alerts 27 ...

Страница 6: ...ptions 39 Set Display Options 39 Set Audio Alerts 40 View and Save Device Information 41 View WAN Information 42 Set Connection Preferences 43 Enable SIM Security 44 View Wi Fi Status and List of Connected Devices 45 Set Wi Fi Network Options 45 Set Wi Fi Security Options 46 Set MAC Filter Mode 47 Enable Port Forwarding 48 Enable Port Filtering 49 Enable VPN Passthrough 49 Enable DMZ 50 Set Router...

Страница 7: ...v 3 Apr 12 7 Specifications 62 Mechanical Specifications 62 Environmental Specifications 62 Regulatory and Safety Information 63 Notice 63 Safety and Hazards 63 Regulatory Information for North America 64 Index 66 ...

Страница 8: ...roadband network and connect to the Internet You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet Manage your device and settings You can manage your device and change settings using The device LCD see page 9 The Homepage see page 15 AirCard Watcher App for Smartphones and Tablets see page 15 Limited 4G LTE availability in ...

Страница 9: ...ter Network name Error messages See Alerts on page 59 for troubleshooting suggestions Press the power button to cycle through the following additional screens Wi Fi Protected Setup WPS instructions a fast easy way to connect WPS enabled devices to your Wi Fi network Web Interface Messages Alerts About Elevate To personalize the mobile hotspot and change the settings connect to AT T s mobile broadb...

Страница 10: ...signal No signal Signal strength Network indicator GPS Wi Fi Battery SSID Wi Fi Key AT T SSID Elevate AD9B Wi Fi Key 12345678 Press to scroll Data usage Messages View at http att elevate Status icons Wi Fi on off Number of connected devices Press power once Home Screen To access the Wi Fi Protected Setup WPS screen press the power button Network activity indicator for additional screens ...

Страница 11: ...epend on various factors including the device network utilization file characteristics terrain etc Learn more at wireless att com learn articles resources wireless terms jsp your AT T Wireless Customer Agreement Section 3 2 Where and How Does AT T Service Work AT T s HSPA network can deliver 4G speeds when combined with enhanced backhaul Your wireless device can t distinguish between HSPA cell sit...

Страница 12: ...awireless com wheretobuy onlinestore default aspx Power Sources You can power your mobile hotspot from Rechargable battery included with the mobile hotspot Wi Fi The number beside the Wi Fi icon shows the number of users devices connected to your Wi Fi network Wi Fi radio is disabled or in standby mode To adjust the standby mode timer see Extend Battery Life on page 25 For information on enabling ...

Страница 13: ...p with the gold contacts on the device WPS Setup Double click the button to activate Wi Fi Protected Setup 1 4 You will have 2 minutes to connect a WPS enabled device Web Interface Personalize at http att elevate 2 4 Default admin login is attadmin Messages 0 Unread text messages 0 Alerts 3 4 To read messages go to http att elevate About Elevate Wireless Number 555 456 7890 Tutorials att com tutor...

Страница 14: ...etwork Name and the Wi Fi Key are shown on the LCD screen Note The LCD screen may go into sleep mode to save power To wake up the LCD screen press and quickly release the power button 2 Connect your computer or other device to your Wi Fi network a On your computer view the list of available Wi Fi networks b Select the Wi Fi SSID Network Name displayed on the mobile hotspot LCD screen and connect t...

Страница 15: ... settings and data usage from your smartphone or tablet To manage all hotspot settings go to the homepage http att elevate Homepage Your mobile hotspot comes configured perfectly secure and ready to use but if you want to change the security settings the Wi Fi SSID Network Name and other settings go to your mobile hotspot s homepage The homepage URL http att elevate is shown on the LCD during setu...

Страница 16: ...the default Admin Login 2 Click OK Once you are logged in as Administrator you can view detailed information and change mobile hotspot settings such as Change the SSID Wi Fi Key Admin Login and Wi Fi encryption Set autoconnect options Set GPS options Use GPS to track or map your location and find nearby amenities Set battery options View data usage Set audio alerts Change advanced settings such as...

Страница 17: ...en If the screen is blank a power saving feature press and quickly release the power button to view the information on the screen The default Wi Fi Key is also printed on a label under the battery Admin Login Used to log into the homepage as Administrator You must be logged in as Administrator to use certain features and to make changes to your mobile hotspot settings The default Admin Login attad...

Страница 18: ...etwork Technology select the desired option from the drop down menu Note For most users it s best to leave the default setting Auto When this option is selected your mobile hotspot connects to the fastest service available If you change this setting the mobile hotspot will not be able to connect if the option you choose is not available For example if you select 4G LTE from the drop down menu and ...

Страница 19: ...CD screen to connect or go to the homepage http att elevate and click Connect See page 13 for more information 5 Click Save Save button appears once you make a selection View Data Usage You can view an estimate of your data usage not accurate for billing purposes on the homepage and on the LCD screen On the LCD screen On the homepage 1 Go to the homepage and log in as Administrator 2 Click the Dat...

Страница 20: ...le hotspot gives you that option To enable disable your Wi Fi network 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Wi Fi icon 3 Under Settings select the desired option 4 Click Save Save button appears once you make a selection View Block Connected Users To view a list of devices connected to your mobile hotspot and block undesired users 1 On the Mobile Hotspot Homepage log...

Страница 21: ...u can connect up to five wireless devices such as smartphones laptops tablets digital cameras printers gaming consoles and digital picture frames to your mobile hotspot network You can use the Mobile Hotspot Homepage or the device LCD screen press the power button to view WPS instructions to add additional wireless devices to your Wi Fi network From the Mobile Hotspot Homepage To add devices using...

Страница 22: ...choose the Manual option a Open the Wi Fi menu on the device you want to connect and view the list of available networks b Select the mobile hotspot SSID Wi Fi network name displayed on the LCD screen e g Elevate xxx c Select Connect and enter the Wi Fi Key displayed on the LCD screen From the Mobile Hotspot LCD You can also connect using the LCD screen without going to the homepage To connect a w...

Страница 23: ...ew SMS Messages and Alerts Your mobile hotspot can receive SMS messages from AT T and displays alerts to advise you of the device status The message icon on the device LCD indicates that you have a message or alert To view the message alert 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Messages Alerts icon 3 Double click the message or alert subject line to view the entire m...

Страница 24: ...s also better at acquiring a GPS fix in poor signal conditions 4 Optional For metric units select the box beside Use Metric Units 5 Click Save 6 Select the desired option Get GPS Location One time satellite fix Start GPS Tracking Continuous tracking The needle on the GPS icon flashes while the mobile hotspot is attempt ing to get a GPS fix If you have trouble obtaining a fix ensure that the device...

Страница 25: ...ignal strength the better the signal the longer the battery life Wi Fi range Short Wi Fi range Extend battery life Medium Wi Fi range Intermediate battery life and Wi Fi range Long Wi Fi range Enables you to have your laptop or other Wi Fi device further from your mobile hotspot and still connect to your Wi Fi network but battery life is shorter Extend Battery Life There are several methods you ca...

Страница 26: ...ery life by adjusting the Power LED and LCD backlight settings 1 Go to the homepage and log in as Administrator 2 Click the Advanced Settings icon 3 Select the Device tab and then select Display 4 Set the desired options For example you can Turn the Power LED and LCD backlight off Set the time after which the LCD backlight turns off The shorter the time the longer the battery life Set the LCD back...

Страница 27: ...ve button appears once you make a selection Set Audio Alerts You can configure your mobile hotspot to sound an alert when the status changes For example When the connection status changes When you receive an SMS message When the battery is low When the mobile hotspot enters standby mode To turn off all audio alerts set the mute switch on the mobile hotspot so that the red rectangle is visible To c...

Страница 28: ...Fi devices default WPA WPA2 Personal Strong security supported by most Wi Fi devices Use this if you want to connect Wi Fi devices that do not support WPA2 Personal AES None Not recommended Anyone can access your Wi Fi network without a password and you are responsible for charges incurred The encryption options available depend on the Basic rate To change the Basic rate and select another encrypt...

Страница 29: ... to save a file that you can forward to AT T Customer Care click View Details Use the microSD Card to Share Files over Wi Fi Your mobile hotspot is equipped with a microSD reader You can use this feature to share music photos data files etc over your mobile Wi Fi network or in tethered mode The mobile hotspot supports microSD cards with up to 32 GB capacity Enterprise variant available with microS...

Страница 30: ... the microSD card as shown in the illustration 3 Replace the back cover 4 On the homepage click the microSD icon 5 Choose the File Sharing option Wi Fi For sharing files over your Wi Fi network USB Tethered For sharing files using the USB cable to connect the mobile hotspot to the computer ...

Страница 31: ...ailable drive letter 4 In the Folder field type http att elevate dav 5 Click Finish The network drive created appears as a shared drive under Computer 6 Drag and drop or copy and paste files to the shared drive 7 If you are asked for a user name and password leave the user name blank and enter the password if password protection was set up Otherwise leave the password field blank Windows XP 1 Go t...

Страница 32: ...appears in Finder View and download only Anyone connected to your Wi Fi network can view or download files To view or download files 1 Connect to the Wi Fi network 2 Launch your browser and enter http att elevate dav If you are asked for a user name and password leave the user name blank and enter the password if password protection has been set up Otherwise leave the password field blank Note You...

Страница 33: ...ter into a wall socket An animated battery icon on the LCD screen indicates that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged Note The LCD goes into sleep mode after a set time to extend battery life To wake up the LCD screen press and quickly release the power button To recharge the battery from the USB port on your computer 1 Attach one e...

Страница 34: ...not use the hotspot while the firmware is being updated To update the firmware from the LCD screen 1 Press the power button when you see the message that a firmware update is available If the battery is low you will be instructed to use the AC adapter to plug the mobile hotspot into a wall socket before continuing 2 When the firmware installation is complete reconnect your laptop or other Wi Fi de...

Страница 35: ... Your Mobile Hotspot Rev 3 Apr 12 35 2 Click More Details 3 Click Install Now 4 When the firmware installation is complete reconnect your laptop or other Wi Fi devices to your mobile hotspot Wi Fi network ...

Страница 36: ...obile hotspot comes with the SIM card inserted If you need to replace the SIM card 1 Remove the back cover 2 Slide the SIM card cover to the Open position 3 Lift the SIM card cover remove the existing SIM card and replace it with the new one 4 Lower the SIM card cover ...

Страница 37: ...Use Your Mobile Hotspot Rev 3 Apr 12 37 5 Slide the SIM card cover to the Lock position ...

Страница 38: ...es the mobile hotspot to connect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi Fi network If you do not want to use this feature and want to use only the USB cable to charge the mobile hotspot battery you can set the host driver not to install To set the host driver not to install 1 On the Mobile Hotspot Homepage click the Advanced Sett...

Страница 39: ...gs type the path or use the Browse button to navigate to the file you want to import 3 Click Open and then click OK to confirm restart Set Display Options You can use the display options to customize the mobile hotspot display and to conserve battery power To set the display options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 On the Device Display tab select the desired opt...

Страница 40: ...ake a selection Set Audio Alerts You can configure the mobile hotspot to beep when specific changes occur to its status To set the audio alerts 1 On the device set the mute switch so that the red rectangle is not visible 2 On the Mobile Hotspot Homepage click the Alert Sounds icon 3 Select the status changes for which you want to hear a beep If you want to hear a beep when the battery is low choos...

Страница 41: ...ou can view and save a file with detailed information about your mobile hotspot If AT T Customer Care is troubleshooting an issue they may ask you to save this information and send it to them To view and save detailed information about your mobile hotspot 1 On the Mobile Hotspot Homepage click the About Your Mobile Hotspot icon ...

Страница 42: ...o File and follow the on screen instructions to save the file To close the window click OK View WAN Information To view network information such as the active network connection status signal strength etc 1 On the Mobile Hotspot Homepage click the Advanced Settings icon ...

Страница 43: ... use the manual network selection mode to select a mobile network when roaming internationally When a network is manually selected the device does not automatically connect to AT T s mobile network when you re enter AT T s coverage area In this case go to the Mobile Hotspot Homepage and reset this option to use AT T s mobile network We recommend that you leave it set to Auto 4 Click Save Save butt...

Страница 44: ... log in as administrator you will be asked to enter the PIN number before you can access the homepage as an administrator To enable SIM security 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to WAN SIM 3 Select Enable and click Save Save button appears once you make a selection 4 Enter your PIN and click Submit You are allowed 5 attempts to enter the correct PIN If you run...

Страница 45: ...f connected devices 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Wi Fi Status 3 If desired click the link to view a list of connected devices Set Wi Fi Network Options To set the Wi Fi network options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Wi Fi Network ...

Страница 46: ...t in multiple packets which can affect network performance It is recommended to keep this value as large as possi ble up to 2346 4 Click Save Save button appears once you make a selection Set Wi Fi Security Options To set the Wi Fi security options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Wi Fi Security 3 Select the desired options and click Save The options availa...

Страница 47: ...lack List or a White List Black List To block devices from connecting to your Wi Fi network black list 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Wi Fi MAC Filter 3 In the drop down menu select Block all in list 4 Either Enter the MAC address of the device and click Add or Click List of connected devices and select the box beside the device in the Block column 5 Clic...

Страница 48: ...f your computer is hosting a server you can enable port forwarding so that other users can access the server To enable port forwarding 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Router Port Forward 3 Select Enable beside Port Forwarding Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses Note Port forwarding crea...

Страница 49: ...r 3 Select the Port Filtering Mode Black List to select applications not allowed to access the Internet White List to select applications allowed to access the Internet Note Only one list at a time can be active either a Black List or a White List 4 Once you have selected the desired applications click Save Save button appears once you make a selection Enable VPN Passthrough If you want to connect...

Страница 50: ...omputer intercepts incoming Internet traffic providing an extra layer of protection for the rest of the network To enable DMZ and designate a computer to screen incoming traffic 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Router DMZ 3 Select Enable beside DMZ 4 In the Designated IP Address field enter the IP address of the computer you want to have in the DMZ 5 Click ...

Страница 51: ...ter the desired information If the DHCP Server is enabled it automatically assigns an IP address to each device on the network and manages their configuration information The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider 4 Click Save Save button appears once you make a selection ...

Страница 52: ... and Admin Login attadmin to connect to the Wi Fi network and log in as Administrator See Set Up and Connect to the Internet on page 13 How do I disconnect from the mobile broadband network Do one of the following On the Mobile Hotspot Homepage click Disconnect below the virtual mobile hotspot Press and hold the power button for a few seconds to turn off the mobile hotspot I can t see the Connect ...

Страница 53: ...ms to save energy The blue LED continues to flash provided you have not turned this feature off to indicate that the mobile hotspot is still powered on To wake up the LCD press and quickly release the power button How do I access information on the microSD card See Use the microSD Card to Share Files over Wi Fi on page 29 How do I find my computer s IP address The steps for finding your computer s...

Страница 54: ...s This is the MAC address of your wireless adapter Mac OS X 1 From the Apple menu select System Preferences Network 2 Select the wireless adapter that is connecting to the routing hardware 3 Select Advanced 4 Select Ethernet The Ethernet ID is displayed This is the same as the MAC address Other operating systems Refer to the user documentation for your operating system or computer Where can I find...

Страница 55: ...w moments for the drivers to install 2 Launch your browser and go to the Mobile Hotspot Homepage 3 Click the Wi Fi users icon 4 Under Enable Wi Fi select On 5 Click Save The No Signal icon appears on the LCD screen If the No Signal icon appears on the LCD screen make sure you are in the AT T coverage area The Wi Fi radio is disabled icon appears on the LCD screen If the Wi Fi radio is disabled ico...

Страница 56: ...whereby computers running Windows Vista cannot obtain an IP address from certain routers More information and a fix are available at http support microsoft com kb 928233 or go to the Microsoft support web site and search for knowledge base article 928233 My computer or other Wi Fi device loses its Wi Fi connection to the mobile hotspot If a Wi Fi device connects to your mobile hotspot Wi Fi networ...

Страница 57: ...r Wi Fi Key To reset the mobile hotspot on the device 1 Remove the back cover 2 Use a small object such as the end of a paper clip to press and hold the reset button for 5 to 10 seconds 3 Replace the back cover To reset the mobile hotspot on the Mobile Hotspot Homepage 1 On the Mobile Hotspot Homepage click the About Your Mobile Hotspot icon 2 Click Reset Device to Factory Defaults Reset button ...

Страница 58: ...r is not installed You may also see a message that says the operating system could not find the driver for this device and if you look in Device Manager the mobile hotspot will be listed under Other devices with an exclamation mark beside it For the driver to install properly the mobile hotspot should be powered off the first time you plug it into a computer using the USB cable To correct this pro...

Страница 59: ...ture related alerts The mobile hotspot is designed to work over a wide temperature range See Environmental Specifications on page 62 for details If you are outside that temperature range the mobile hotspot issues an alert Move the device to an area where the temperature is more suitable and if the mobile hotspot is too warm make sure the area is well ventilated and air can circulate around the dev...

Страница 60: ...ot subscribed 34 Service Option temporarily out of order 36 Regular deactivation 37 QOS not accepted 38 Network failure 39 Reactivation required 40 Feature not supported 41 Semantic error in the TFT operation 42 Syntactical error in the TFT operation 43 Unknown PDP context 44 PDP context without TFT already activated 45 Semantic errors in packet filter s 46 Syntactical errors in packet filter s 67...

Страница 61: ...nnection ID 257 Invalid NSAPI 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error 268 PDP Duplicate 269 UE RAT Change Table 5 1 Connection alerts Alert Description ...

Страница 62: ...anical Specifications Environmental Specifications Weight 100 g 3 53 oz Length 96 mm 3 78 in Width 57 mm 2 24 in Thickness 16 5 mm 0 65 in Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 65 C 96 hours 14 F to 149 F ...

Страница 63: ...le hotspot when instructed to do so or when you suspect that it may cause interference or danger In areas where blasting is in progress Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked Such areas include gas stations fuel depots chemical transfer or storage facili ties areas where blasting is in progress areas where the air cont...

Страница 64: ...dropped and you suspect damage take it to a service center for inspection Regulatory Information for North America CAUTION Unauthorized modifications or changes not expressly approved by Sierra Wireless Inc could void compliance with regulatory rules and thereby your authority to use this equipment Caution The AT T Mobile Hotspot Elevate 4G must be 1 cm or more from users during operation to satis...

Страница 65: ... from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acqu...

Страница 66: ...on the LCD screen 10 IP address finding 53 L LAN options 51 LCD 9 LCD screen not lit 53 list of connected devices view 45 M MAC address finding 54 MAC filter 47 microSD accessing information on 29 53 inserting 29 mobile hotspot turn off 53 mute switch 9 N network name does not appear in the list of networks 55 no signal icon 55 P port filtering 49 port forwarding 48 power button 9 power source 12 ...

Страница 67: ...hrough 48 49 W WAN information view 42 white list applications 49 users 48 Wi Fi Key 17 Wi Fi Key forgot 52 Wi Fi network disconnect 52 options 45 Wi Fi radio is disabled 55 Wi Fi range 25 Wi Fi security options 46 Wi Fi status view 45 Wi Fi enable disable 20 wireless devices connecting to your Wi Fi network 22 WPS 22 ...

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