Appendix B
B.2 Monitoring and time response of wake-up SMS messages
SINEMA Remote Connect - Server
116
Operating Instructions, 11/2017, C79000-G8976-C383-04
B.2
Monitoring and time response of wake-up SMS messages
Possible causes for unsuccessful wake-up attempts
If a station cannot be woken up, there are different possible reasons for this.
●
Time blocks of SMS gateway providers
To trigger a wake-up SMS message, in "Remote connections > Manage devices", click
As a defense against spam, some network providers filter out SMS messages with the
same content sent to the same subscriber within a limited time, for example 1 minute.
If you repeatedly try to wake up a device because it does not establish a connection
within a short time, wait a suitable time between repetitions. Check the log entries.
Messages such as Mail appeared to be SPAM or forged indicate that this is the case.
If necessary, check with your network provider.
●
Not executed
The wake-up job was transferred to SINEMA RC but not executed. Check the
connections of SINEMA RC Server, including the connection to the Internet.
●
Negative reply
The SMS gateway has not received the message.
The success of sending a wake-up e-mail to the SMS gateway can be recognized by a
log message. If the acknowledgement is not received and this status is displayed, there is
a disruption on the path between the SINEMA RC Server and the SMS gateway.
B.3
Structure of the csv file
On the data medium, you will find a template of the csv file. The entries are separated by
semicolons.
