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Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio
section, where you will find
plenty of cooking tips and tricks.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried out
by one of our trained after-sales engineers.
You can take remedial action yourself for some error messages.
Troubleshooting
After-sales service
Our after-sales service is there for you if your appliance needs to
be repaired. We will always find the right solution in order to avoid
unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and the
production number (FD no.) so that we can provide you with the
correct advice. The rating plate bearing these numbers can be
found on the right-hand side when you open the appliance door.
To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service in
the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the warranty
period.
Please find the contact data of all countries in the enclosed
customer service list.
Seal
Hot soapy water:
Clean with a dish cloth, do not scour. Do
not use a metal or glass scraper for clean
-
ing.
Area
Cleaning agents
Error message
Possible cause
Remedy/Note
The appliance does not work
The plug is not plugged into the mains.
Plug the plug in
Power cut
Check whether the kitchen light works.
Faulty circuit breaker
Look in the fuse box and check that the cir
-
cuit breaker for the appliance is in working
order.
Incorrect operation
Switch off the circuit breaker in the fuse box.
Reconnect it after approx. 10 seconds.
Three zeros flash in the display.
Power cut
Reset the time.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was accidentally pressed.
Press the Stop button.
The Start button was not pressed after the setting
was made.
Press the Start button or clear the setting by
pressing the Stop button.
The microwave does not work.
The door was not fully closed.
Check whether food remains or foreign
material is trapped in the door.
The Start button was not pressed.
Press the Start button.
The food takes longer than usual to
heat up
The microwave power setting was too low.
Select a higher microwave power setting.
You have placed a larger amount of food than
normal in the appliance.
Double the amount = double the cooking
time.
The food was colder than usual.
Stir or turn the food during cooking
The turntable is making a scratching or
grinding noise.
There is dirt or a foreign object in the area around
the turntable drive.
Clean the roller ring and recess in the cook
-
ing compartment.
Microwave operation has been can
-
celled for no apparent reason.
The microwave has a fault.
If this fault occurs repeatedly, please call the
after-sales service.
E no.
FD no.
After-sales service
O
