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en
Trouble shooting
36
3
Trouble shooting
Trouble s
hooting
Faults often have simple explanations. Please read the
information and tips provided below before calling the
after-sales service.
Information, warnings and fault messages
In the event of a problem, information, warnings or fault
messages will automatically appear on the
display.Follow the instructions on the touchscreen to
rectify the problem.
Note: .
A fault code will be displayed with some
warnings.If a fault code is displayed, quote it when
contacting the after-sales service.
Tips
Demo mode
If the
±
symbol is shown on the display, demo mode is
active. The appliance does not heat up in demo mode.
Disconnect the appliance from the power supply.Wait a
few seconds before reconnecting the appliance. Then
deactivate demo mode in the basic settings within
3 minutes of switching on the appliance.
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-
water detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on
~
"Cleaning"
Problem
Remedial action
The hob will not switch on.
Use other electrical appliances to check whether a short circuit has occurred in the power
supply.
Make sure that the appliance has been connected in accordance with the circuit diagram.
If the fault cannot be rectified, inform the technical after-sales service.
The cooking zone's power setting cannot be increased.
The hob's total power output has been limited. Alter the total power under "Maximum
power consumption" in the basic settings.
If a very large item of cookware is being used, this may have an effect on the maximum
power setting for that half of the hob. Rearrange the cookware on the hob.
The PowerBoost function has been deactivated or cannot
be activated.
The hob's total power output has been limited. Alter the total power under "Maximum
power consumption" in the basic settings.
An audible signal sounds when there is an object on the
touchscreen.
Remove the object and acknowledge the message on the display. You will now be able to
turn the hob back on.
Do not place hot cookware on the control panel.
The cookware is not being detected.
The cookware may not be suitable for induction cooking.
The hob reacts unusually or cannot be operated properly. Switch off the appliance using either the household fuse or the circuit breaker in the fuse
box. Wait a few seconds and switch it back on.
"E" will be shown on the display.
Select the cooking zone to read the fault code.
Содержание EX8xxxKYE1E Series
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