Diagnostics and upkeep
6.5 TeleService
CP 1243-7 LTE
132
Operating Instructions, 04/2017, C79000-G8976-C381-03
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Authentication ...
–
User name and password
–
Here, enter the data for the TeleService user that you configured in STEP 7 in the
global Security settings, see also section Configuration of the TeleService access
(Page 127).
Ways to deal with connection establishment problems
If you have triggered the establishment of a TeleService connection with the engineering
station and the connection is not established, among other things this may be because there
is a connection disruption between the TeleService server and station or that the data of the
SMS gateway configured on the TeleService server is incorrect.
In this case you can also use a wake-up SMS to make the station establish a TeleService
connection. The phone number of the phone must be configured on the CP as "Authorized
phone numbers".
Send an SMS to the phone number of the CP with the following text:
●
Text for the wake-up SMS message for establishing a connection via the first configured
TeleService server:
TELESERVICE
or
TELESERVICE 1
●
Text for the wake-up SMS message for establishing a connection via the second
configured TeleService server:
TELESERVICE 2
Sending the SMS does not replace the establishment of the TeleService connection on the
engineering station.
Terminate TeleService connection
On completion of the TeleService session, terminate the TeleService connection again using
the "Disconnect" button. The connection is terminated after approximately 5 minutes.
User data connections and TeleService
Connections between a CP and telecontrol server for transferring user data are not
interrupted by a TeleService connection.
