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Diagnostics and upkeep
6.2 Processing status of messages
CP 1243-7 LTE
Operating Instructions, 04/2017, C79000-G8976-C381-03
123
Status Meaning
8411
Sending the e-mail failed. Cause: There was not enough memory space for sending.
8412
The configured DNS server could not resolve specified domain name.
8413
Due to an internal error in the DNS subsystem, the domain name could not be resolved.
8414
An empty character string was specified as the domain name.
8415
An internal error occurred in the cURL module. Execution was aborted.
8416
An internal error occurred in the SMTP module. Execution was aborted.
8417
Requests to SMTP on a channel already being used or invalid channel ID. Execution was
aborted.
8418
Sending the e-mail was aborted. Possible cause: Execution time exceeded.
8419
The channel was interrupted and cannot be used before the connection is terminated.
8420
Certificate chain from the server could not be verified with the root certificate of the CP.
8421
Internal error occurred. Execution was stopped.
8450
Action not executed: Mailbox not available / unreachable. Try again later.
84xx
Other error message from the e-mail server
Apart from the leading "8", the status corresponds to the three-digit error number of the
SMTP protocol.
8500
Syntax error: Command unknown.
This also includes the error of having a command chain that is too long. The cause may be
that the e-mail server does not support the LOGIN authentication method.
Try sending e-mails without authentication (no user name).
8501
Syntax error. Check the following configuration data:
Message configuration > Message parameters:
•
Recipient address ("To" or "Cc").
8502
Syntax error. Check the following configuration data:
Message configuration > Message parameters:
•
Email address (sender)
8535
SMTP authentication incomplete. Check the "User name" and "Password" parameters in
the CP configuration.
8550
SMTP server cannot be reached. You have no access rights. Check the following configu-
ration data:
•
CP configuration > E-mail configuration:
–
User name
–
Password
–
Email address (sender)
•
Message configuration > Message parameters:
–
Recipient address ("To" or "Cc").
8554
Transfer failed
85xx
Other error message from the e-mail server
Apart from the leading "8", the status corresponds to the three-digit error number of the
SMTP protocol.