9
Troubleshooting
9.1
Errors
Possible errors and corrective actions are described in the table below for troubleshoot‐
ing. In the case of errors that cannot be rectified using the information below, please
contact the SICK Service department. To find your agency, see the back page of this
document.
NOTE
Before calling, make a note of all type label data such as type designation, serial num‐
ber, etc., to ensure faster assistance.
Errors are signaled by the red LED. When an error is being displayed by the red LED, the
green LED is always off.
Table 7: Flashing pattern of the red LED in the event of an error
LED light pattern (red)
Cause of error/Rectification
Flash/Steady
Power cycle device. If error persists, contact SICK Service depart‐
ment.
9.2
Detecting and displaying errors
Error memory
The device has an error memory where its internal error states are recorded. The con‐
tent of the error memory is retained when the device is switched off and when the
“Restore Factory Settings” function is used.
The SOPAS ET software can be used to create a diagnostics report containing error
information (
Complete
view,
Configuration
tab,
Start Diagnosis
button).
9.3
Information for the service case
You should collect and write down the following device information ahead of time if you
need to contact the manufacturer's service department:
•
Information about the firmware version
•
Information about the hardware
•
Information about operating hours
The information can be called up in the SOPAS ET software (
Completion
view,
Device Info
tab).
9.4
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
TROUBLESHOOTING
9
8025019/190A/2020-08 | SICK
O P E R A T I N G I N S T R U C T I O N S | TiM2xx
29
Subject to change without notice
