11
Troubleshooting
Potential faults and rectification measures are described in the table below and in the
next chapter.
In the case of faults that cannot be rectified using the information below, please con‐
tact the manufacturer. See the back page for your agency.
11.1
Possible error indicators
Table 18: Possible error indicators
Error code indicator on the
display
Possible causes
Troubleshooting
Err001
There is a short circuit at out‐
put Q1 or Q2.
Resolve short circuit.
NOTE
Please check the supply voltage, perform a power cycle or contact the manufacturer for
other error codes.
11.2
Faults caused by the network connection
NOTE
We recommend having the network connection of the OLS10 established by your net‐
work administrator.
Check the individual items according to the following table.
Table 19: Faults caused by the network connection
Cause/Item to be checked
Check
Troubleshooting
The sensor is connected to a
network using a network
cable.
•
The “Link” LED on the
sensor must light up
(Ethernet connection
OK).
•
The “Act” LED on the
sensor must light up
(data transfer).
The sensor IP configuration is
not correct.
Check IP configuration on the
sensor. → See
"Ethernet con‐
figuration (Ethern) parameter",
page 24
.
After entering the new IP
address, the supply voltage of
the sensor was not switched
off, then back on (restart).
The sensor does not adopt the
new IP address until the sen‐
sor is restarted.
Check IP configuration on the
sensor. → See
"Ethernet con‐
figuration (Ethern) parameter",
page 24
.
Switch the supply voltage off
and back on after checking the
IP configuration.
TROUBLESHOOTING
11
8022017.10HG/2018-07-18 | SICK
O P E R A T I N G I N S T R U C T I O N S | OLS10
35
Subject to change without notice
