12
For RTS
TROUBLESHOOTING
- 485 & RTS
Troubleshooting - 485
For 485
Problem
Possible Cause
Action to Take
Drapes won’t
operate.
Motor is not powered.
Please check AC connection, verify motor is plugged .
Incorrect or poor cable
termination.
Check the wire pinouts and termination. Look for broken, loose,
or damaged wires. Reterminate if necessary.
SIFI is not powered.
To verify the si.fi is powered look for a green LED flashing on the
board, this light will either be steady on or flashing. If no light
is visible make sure power is available via the PoE injector or
check the power of your PoE switch.
SIFI is not on the local
network.
Use the service keypad (if available) to validate the 485 network
and motors are operating properly before troubleshooting SI.FI
network problems. Check that the SIFI is communicating on
the local network. Ping the device via the windows command
prompt, or make sure the device shows up in the network tab of
the Windows File Explorer.
Remote button presses
are too short.
When operating an RTS remote hold the buttons down for at
least 2 seconds.
The remote is being
used out of range.
Move within 30ft. of the shade. If the issue persists, adjust the
antenna to a new position, and make sure the antenna does not
touch metal.
The remote battery is
out of place or drained.
Check that the red LED on the remote flashes when buttons
are pressed. On the installation remote, pry off the back by
hand and ensure the battery is fully seated in the battery tray.
If the remote remains unresponsive, replace the battery with a
CR2430 3V lithium cell.
Tech Support:
512.832.6939
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