5
Operating Determinations
•
This device is not designed for permanent operation. Consistent operation breaks will ensure that
the device will serve you for a long time without defects.
•
The minimum distance between light-output and the illuminated surface must be more than 0.5
meter.
•
The maximum ambient temperature
t
a
= 45°C must never be exceeded.
•
The relative humidity must not exceed 50 % with an ambient temperature of 45° C.
•
If this device is operated in any other way, than the one described in this manual, the product may
suffer damages and the
warranty becomes void.
•
Any other operation may lead to dangers like short-circuit, burns, electric shock, crash etc.
You endanger your own safety and the safety of others!
Improper installation can cause serious damage to people and property !
Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Authorization Number (RMA number). Products
returned
without an RMA number will be refused. Highlite will not accept the returned goods or any
responsibility. Call Highlite 0031-455667723 or mail
shipping the fixture. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from
inadequate packaging is the customer’s responsibility. Highlite reserves the right to use its own
discretion to repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is
always a safe method to use.
Note: If you are given an RMA number, please include the following information on a piece of paper
inside the box:
1) Your name
2) Your address
3) Your phone number
4) A brief description of the symptoms
Claims
The client has the obligation to check the delivered goods immediately upon delivery for any short-
comings and/or visible defects, or perform this check after our announcement that the goods are at
their disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage
must be
reported to the carrier upon receipt of merchandise.
It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture
is damaged due to shipping. Transportation damage has to be reported to us within one day after
receipt of the delivery.
Any return shipment has to be made post-paid at all times. Return shipments must be accompanied
with a letter defining the reason for return shipment. Non-prepaid return shipments will be refused,
unless otherwise agreed in writing.
Complaints against us must be made known in writing or by fax within 10 working days after receipt of
the invoice. After this period complaints will not be handled anymore.
Complaints will only then be considered if the client has so far complied with all parts of the
agreement, regardless of the agreement of which the obligation is resulting.
