35
Ordercode: 44060
EventLITE 4/10 Q4
Troubleshooting
No Light
This troubleshooting guide is meant to help solve simple problems.
If a problem occurs, follow the steps below in sequence until a solution is found. Once the unit operates
properly, do not carry out the following steps.
If the light effect does not operate properly, refer servicing to a technician.
Suspect three potential problem areas: the battery, the LEDs, the internal fuse.
01)
Battery. Check if the battery is fully charged.
02)
The LEDs. Return the EventLITE to your Showtec dealer.
03)
The internal fuse. Return the EventLITE to your Showtec dealer..
04)
If all of the above appears to be in order, switch the unit on again.
05)
If you are unable to determine the cause of the problem, do not open the EventLITE, as this may
damage the unit and the warranty will become void.
06)
Return the device to your Showtec dealer.
No Response to DMX
Suspect the DMX cable or connectors, a controller malfunction, a light effect DMX card malfunction.
01)
Check the DMX setting. Make sure that DMX addresses are correct.
02)
Check the DMX cable: Unplug the unit; change the DMX cable; then reconnect to electrical power.
Try your DMX control again.
03)
Determine whether the controller or light effect is to blame. Does the controller operate properly with
other DMX products? If not, take the controller in for repair. If it does, take the DMX cable and the
light effect to a qualified technician.
Problem
Probable cause(s)
Remedy
One or more fixtures do
not function at all
No power to the fixture
●
Check if power is switched on and cables are
plugged in
Internal fuse blown
●
Return the device to your Showtec dealer
Fixtures reset correctly,
but all respond
erratically or not at all
to the controller
The controller is not connected
●
Connect controller
3-pin XLR Out of the controller does not
match XLR Out of the first fixture on the link
(i.e. signal is reversed)
●
Install a phase reversing cable between the
controller and the first fixture on the link
Fixtures reset correctly,
but some respond
erratically or not at all
to the controller
Poor data quality
●
Check data quality. If much lower than 100
percent, the problem may be a bad data link
connection, poor quality or broken cables,
missing termination plug, or a defective fixture
disturbing the link
Bad data link connection
●
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables
Data link not terminated with 120 Ohm
termination plug
●
Insert termination plug in output jack of the last
fixture on the link
Incorrect addressing of the fixtures
●
Check address setting
One of the fixtures is defective and disturbs
data transmission on the link
●
Bypass one fixture at a time until normal
operation is regained: unplug both connectors
and connect them directly together
●
Have the defective fixture serviced by a qualified
technician
3-pin XLR Out on the fixtures does not
match (pins 2 and 3 reversed)
●
Install a phase-reversing cable between the
fixtures or swap pin 2 and 3 in the fixture that
behaves erratically
No light or LEDs cut out
intermittently
Fixture is too hot
●
Allow the fixture to cool down
●
Turn up the air conditioning
LEDs damaged
●
Disconnect fixture and return to your dealer
The power supply settings do not match
local AC voltage and frequency
●
Disconnect fixture. Check settings and correct if
necessary
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