Warranty
Each locomotive leaves the factory after careful inspection and running to ensure that all mechanisms
and features are operative. While damage may occur from handling by shipping and courier companies,
we have designed our packaging to absorb most of the jolting that may occur, however some damage
may still occur. Small parts that become dislodged, loose or fall off during transport are NOT covered
under warranty for service, however, pieces that may have become damaged in transit we will replace
for you under warranty without question with a valid proof of purchase. If you have purchased the
unit directly from us, there is no need to provide additional paperwork. If you receive your locomoitve
completely damaged beyond what you may consider an acceptable amount, please DO NOT USE your
locomotive. We will call for a pick up to have your unit replaced under warranty. Should you choose to
run your unit in this damaged state we will take to mean that you have accepted the condition that your
locomotive is in and that you are able accept the condition that it is in. Please note that if you choose
to run your locomotive in this state, we cannot be held responsible to damage that may occur on your
layout or other trains.
While we have yet to see a locomotive that is in this much need of repair, it is better we set the rules
down now.
All units are warranted against manufacturers defects in running and aesthetics for 45 days from the
original date of purchase from the ORIGINAL purchaser.
For warranty issues, we will try to trouble shoot the problems first by email or phone. Sending a
model train back and forth can sometimes cause more damage than it can fix. Simply send a photo to
us at [email protected] along with your questions or concerns and we will get back to you as soon
as we can to ensure that your down time is set to a minimum.
Your locomitve has been designed in CANADA by SHIRA TRAINS and assembled with pride in
Dongguang City, Guangdong province at the YIHE ARTS AND CRAFTS CO., LTD.
CONTACT INFORMATION:
HEAD OFFICE
SERVICE DEPT
Email: [email protected]
Website: www.shiratrains.ca
