
Warranty
The warranty period for the delivered product shall be 3 years from the date of delivery from
our factory. But the warranty period for the special order product and software shall be 1 year,
and for the repairing parts shall be 6 months. In the event that the delivered product develops
any defects within the warranty period for which Shinkawa Electric is liable, the defective part
will be replaced or repaired in our factory at our own expense.
In the event that a Shinkawa engineer needs to be dispatched for repair purposes during the
warranty period, the cost of the repairs will be borne by Shinkawa Electric ; however, the travel
expenses shall be charged in accordance with our policies.
However, the following are excluded from our warranty:
(1) Any defects due to improper handling or operation by the user.
(2) Any defects, the case of which is not attributable to Shinkawa Electric.
(3) Any modifications or repairs made by others than Shinkawa Electric or persons
commissioned by Shinkawa Electric.
(4) Any handling, storage and operation under severe environmental conditions that exceed
the design specifications.
(5) Any defects due to fire, flood, earthquake, lightning and other Acts of God.
(6) The consumables
(7) Other defects considered not to be attributable to Shinkawa Electric.
This warranty applies exclusively to the delivered product units.
Shinkawa Electric will not be held liable for consequential damage caused either directly or
indirectly through a defect of the delivered product.
The warranty period and scope of machinery and equipment made by manufacturers other
than Shinkawa Electric shall be in accordance with the conditions of the respective
manufacturer, regardless of the provisions made above.