10
TOLL FREE: 1-800-798-7398
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www.sharkclean.com
WARRANTY & PRODUCT REGISTRATION
EURO-PRO ONE-YEAR (1) LIMITED WARRANTY
EURO-PRO Operating LLC
warrants this product to be free from material defects and workmanship for a period of
one (1) year from the date of purchase when utilized for normal household use, subject to the following conditions,
exclusions and exceptions.
The liability of
EURO-PRO Operating LLC
is limited solely to the cost of the repair or replacement of the unit at our
option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been
tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse,
abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This Limited Warranty does
not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration
to the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO
Operating LLC
.
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, you may return the complete appliance and accessories with proof of purchase and date, freight prepaid.
For customer service support, call 1-800-798-7398 or visit our website at www.sharkclean.com.
If the appliance is found by
EURO-PRO Operating LLC
to be defective, in
EURO-PRO Operating LLC
’s sole
discretion, we will repair or replace it free of charge. Proof of purchase date and a check made payable to
EURO-
PRO Operating LLC
in the amount of $7.95 to cover the cost of return shipping and handling must be included.*
Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require
replacement are specifically excluded from warranty.
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or
conventional warranties. The responsibility of
EURO-PRO Operating LLC
if any, is limited to the specific obligations
expressly assumed by it under the terms of this Limited Warranty.
In no event
is
EURO-PRO Operating LLC
liable for incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the
exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to
state or province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date
and to attach a tag to item before packing including your name, complete address and phone number with
a note giving purchase information, model number and what you believe is the problem with the item. We
recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the
outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our
products, therefore the specifications contained herein are subject to change without notice.
PRODUCT REGISTRATION
Please visit
www.sharkclean.com
or call
1-800-798-7398
to register your new Shark
®
product within ten (10)
days of purchase. You will be asked to provide the store name, date of purchase and model number along with your
name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering
you acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying
instructions.
PROBLEM
The unit will not operate
The unit will not pick up
Dust is escaping from the unit
The rotating brush will not pick
up
The unit will not charge
POSSIBLE REASONS AND SUGGESTED SOLUTION
Batteries need to be recharged.
Batteries are dead and need to be replaced.
There is no power in the electrical outlet supplying the charging adapter. Try to
charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely attached.
Clear any obstruction from the rotating brush. Turn unit off for 10 seconds, and
then restart.
If the unit still doesn’t work, call Customer Service at
1-800-798-7398
.
Empty the dust container.
Recharge the battery.
Empty the dust container.
Ensure that the dust container is properly in place.
Check for and remove any excessive material on the brush roll or in the
bottom of the unit.
Empty the dust container.
Press the power button once to turn the unit “OFF”.
There is no power in the electrical outlet supplying the charging adapter. Try to
charge using a different outlet.
Charging adapter may not be working. Call Customer Service at
1-800-798-7398
.
Batteries are dead and need to be replaced.
REPLACEMENT PARTS
A
XB1945W
Battery Pack
B
XSD1945
Brush Bar, Side Brush, Squeegee Kit
To order any of the above replacement parts, go to
www.sharkclean.com
or call
1-800-798-7398
.
ORDERING REPLACEMENT PARTS
TROUBLESHOOTING GUIDE
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