TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at
sharkaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit
sharkclean.com/support
for product care and maintenance self-help. Our Customer Service
Specialists are also available at
1-800-798-7398
to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. So
we may better assist you, please register your product online at registeryourshark.com and have the product
on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-800-798-7398
to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
FIVE (5) YEAR LIMITED WARRANTY
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting them in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll. To restart, slide the power switch to setting I, Bare Floor/Small
Area Rugs.
Brushroll does not spin.
• If Brushroll Indicator light is red, that means there is a blockage in the brushroll area. Immediately turn
off and unplug vacuum and remove blockage. Plug in vacuum and turn it on.
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If the
light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor.
Perform the following steps to restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in wand, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
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