BK-T080III (vertical) User’s Manual
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7. Troubleshooting and maintenance
If errors occur in the printer, consult the troubleshooting table below. If still can’t settle the trouble, please
contact with SNBC or the distributor.
7.1 Common errors and settlement
Status
Description
ERROR LED
200m
s
Buzzer
200m
s
PAPER
LED
Print head
overheating
Temperature of the
print head is too high.
off
Abnormal voltage
Input voltage is too
low or too high.
off
Cutter error/paper
jam
Cutter can’t work
normally or Paper
jams.
off
Print head
uplifting
Print head is uplifted.
off
Paper end
Paper sensor detects
paper end.
Always
on
Calibration failure
Marked paper
calibration error.
off
Paper near end
Paper sensor
detects paper near
end.
Always
on
Macro definition
execution status
In the execution
of a macro definition.
flash
Normal stand-by
status
off
Table 7.1-1 Error index
Note:
In the default configuration, the printer will not stop printing when paper end, and the user could
change the default configuration as stop printing when paper end via KIOSKUtility software, and under the
new configuration, the error LED will flash and indicate paper end;
z
Printer executes the following activities when errors occur:
¾
Stop
printing;
¾
Busy signal is available;
¾
Error LED flashes;
¾
The buzzer beeps.
