Chapter 9:
Troubleshooting
158
v3.3-a 12/07/2022
These codes provide information on the synchronization status in the device. For further details,
please read the
VSC Code Error
table (§0) containing all the possible values, each of them
referring to a different condition.
9.4 How to report an error
If one of the devices experiments any technical issues, it would be recommendable to contact
the Seven Solutions Support Team, which will be in charge of addressing the problem. These are
the steps that should be followed in case a problem happens.
1.
If the device is alive and accessible, please go to the WR-ZEN family
’s web
interface ->
Management -> Maintenance -> Download
device’s log dump.
2.
. Describe the issue found going
into details.
a.
What was the device’s main activity before the error occurred?
(e.g. the device
was acting as a GM taking PPS/10MHz references from another one and running
as a PTP master on interface wr0).
b.
Were any relevant actions previously performed on the device before the issue
happened? (e.g. upgrading firmware or applying any specific configuration)
c.
Is the issue reproducible? Does it happen after specific actions are applied to the
device or when a series of particular events happen in it?
d.
Attach the device’s log dump if it was possible to retrieve
on step 1.
3.
Our Support Team
will open a case (find it on the replies’ email subject) in order to find
out the possible causes on the issue and will give guidance so it can be solved.
9.5 Rsyslog template to improve remote login
Logging in the WRZ-OS is managed by the
rsyslog
daemon, which is in charge of both storing the
events happened in the WRZ-OS in the internal /var/log/xxx files and sending them to either
centralized
rsyslog
server.
In order to get
rsyslog
daemon sending all logs to a server, /etc/rsyslog.conf should be configured
with the following lines:
module(load="imfile")
input(type="imfile"
File="/var/log/systemlog"
Tag="custom"
Facility="local0"
Содержание WR-Z16
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