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3. There are objects around the charging base and the robot is blocked.leave at
least 0.5m space in left and right
，
and keep at least 1.5m blank area in front.
4. Make sure the Charging base is placed on flat ground and against the wall, do
not move randomly
5. Check if the robot entered a low/narrow space, may lose its direction in a
narrow place and you need to take it out manually
The robot cannot be
recharged
The robot is too far away from the charging base, please put the robot near the
charging base and make another try
Can not change
suction power
Check if the robot is cleaning on carpet, on carpet you can not change suction
power as the robot always works on high level
The robot doesn’t
clean
1. Check if the robot entered a low/narrow space, if yes,place it on flat horizontal
surface.
2. Sunshine interfere the robot working, please close the curtains or shutters.
3. Robots are not suitable for working on pure white carpets, please avoid.
4. Please remove the Protective film and White foam before use.
5. Maybe you have selected 0 level suction power with remote control, please
select other suction power level with remote control or by application.
The robot is blocked
and does not clean
Check if the robot entered a low space, if yes, take it out and re-start cleaning.
Abnormal behavior Press the system reset button to shut down and restart the robot
Abnormal noise in
use
Rolling brush, side brush or wheel may be twined by foreign matters,please shut
down the robot and remove foreign matters
Cleaning ability
declines or dust falls
out
1. The dust box is full, please clear it
2. The filter screen is blocked, please clear or replace it
3. The Rolling brush is twined by foreign matters, please clear it.
4. The Sensor area of the robot are dirty, please clean
5. Check if the
Bumper is stuck
，
Normal state can sliding backwards and
forwards
WiFi cannot be
connected
1. WiFi signal is bad, please ensure is covered by WiFi signal.
2. WiFi is connected abnormally, please reset WiFi, download the latest
Application and try to reconnect it Password is inputted incorrectly
3. The router is available for 5GHz frequency band, the cleaning the robot is
available for 2.4GHz frequency band only.
4. Please set the frequency band of your wireless router to 2.4 GHz, for this you
can contact your operator to help you.
5. Restart your Wifi device (router, TV box) and try again.
Fixed-time cleaning
fails
In case of a low battery level, fixed-time cleaning can be started only when the
battery level is no less than 30%
Whether the robot
consumes power if
it is always placed
on the charging base
The robot consumes a little power if it is always placed on the charging base and
it enables the best performance of battery
Whether the robot
need be charged
for 16h for first time
The lithium battery can be used immediately after being charged and has no
memory effect
I can't connect my
robot to my Google
Home / Amazon
Alexa connected
1. The functionality is available through the Smart Life app, it is not yet available
through the Senya Smart app.
2. Download the Smart Life application (see “Connection to the voice assistant”).
3. Follow the connection instructions.
