January 2020
www.sencore.com | 1.605.978.4600 Revision 1.6
APPENDIX D - Warranty
Sencore warrants this instrument against defects from any cause, except acts of
God and abusive use, for a period of 1 (one) year from date of purchase. During
this warranty period, Sencore will correct any covered defects without charge for
parts, labor, or recalibration.
APPENDIX E - Support and Contact information
4.4.1
Returning for Service or Calibration
The Omnihub CMP100 is a delicate piece of equipment and needs to be
serviced and repaired by Sencore. Periodically it is necessary to return a
product for repair or calibration. In order to expedite this process please
carefully read the instructions below.
4.4.2
RMA Number
Before any product can be returned for service or calibration, an RMA
number must be obtained. In order to obtain a RMA number, use the
following steps:
1. Contact the Sencore service department by going online to
www.sencore.com and select Support.
2. Select Service and Repair from the options given.
3. Fill in the following required information:
i. First & Last Name
ii. Company
iii. Email
iv. Phone Number
v. Ship and Bill to Address
vi. Unit Model and Serial Numbers
4. A RMA number will be emailed you shortly after completing the form with
return instructions.
4.4.3
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and
shipped back to Sencore. It’s best to use the original box and packaging for
the product but if this not available, check with the customer service
representative for the proper packaging instructions.
Note: DO NOT return any power cables or accessories unless instructed to
do so by the customer service representative
