If you experience a problem with your LagBuster please visit:
http://www.sejent.com/lagbuster/support
You will find a troubleshooting section that will help to answer your
questions and diagnose or fix most problems you may be experiencing.
If there is no solution to your problem in the troublshooting section of
www.sejent.com/lagbuster/support, follow the steps on screen to contact
the Sejent Technical Support Team.
Technical Support Instructions:
Sejent Technical Support may require more information in order to solve
your specific problem.
1-
Click the
button of the Main Menu.
At this point the Sejent Technical Support will direct you to one of two
places on the Help Category Submenu:
or
Do not proceed unless instructed to by a member of
the Sejent Technical Support Team. Doing so could
erase information needed to solve your problem.
When you click the
button, the control panel will
display information about your LagBuster that the support team may need
you to provide them with.
When you click the
button, two new categories (
Save Log
and
Clear Log
) will appear in the Help Category Submenu.
Sejent Technical Support may require you to use one or both of these pages
in order to identify the problem.
Do not clear the Message Log unless instructed to by a Sejent Support
Technician.
The
page clears the log on the LagBuster,
clearing the log may
prevent you from providing the Sejent Technical Support Team with the
information needed to diagnose and solve your problem.
The
page downloads the log to your hard drive.
If you are required to save the log, you must send it to the Sejent Support
Team as an email attachment.
If you cannot acces the troubleshooting section of
Sejent.com, please call Technical Support at:
1-85-LAGBUSTER
(1-855-242-8783)
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Help & Support
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Help & Support
