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7. In order to claim under the warranties granted under clause 1 You must:
a. either:
contact us within the Relevant Warranty Period on: 1300 650 644; or
log a warranty claim on our website (website address below) within the Relevant Warranty Period; and
b.
make available for inspection by the service agent who will come to the location of the Goods or send to us at
the address below within the Relevant Warranty Period: (i) the legible and unmodified original proof of purchase, which clearly
indicates the name and address of the original retailer, the date and place of purchase, the product name or other product
serial number, (ii) all of your records of all service and maintenance carried out to the Goods, plus the Maintenance Schedule
in the Owner’s Manual (if it was published with such a Schedule) (iii) a copy of the completed Warranty Information page in this
warranty, and (iv) if an extended warranty period was provided by us for the Goods, then the relevant document provided by us
confirming that extended warranty period. If you choose to send the documents described in (i) to (iv) to us, then they must be
accompanied by a covering letter which states your name and address and daytime telephone number, the address at which
the Goods are installed, and the model and serial number of the Goods.
8. The warranty granted in clause 1 covers the costs of parts and labour but you will be responsible for:
a.
the cost of travel incurred for a Seeley International service agent to get to and from the location of the Goods if
the location of the Goods is either: (i) outside the metropolitan areas of the capital cities; or (ii) more than 35 kilometres from an
authorised Seeley International branch or service representative; and
b.
any costs for additional labour or equipment associated with gaining acceptable and safe service access to the
Goods installed in restricted, high or unsafe locations, and or the removal and replacement of any barrier, walls, roofs, floors,
fences etc.; and
c.
any costs incurred by the Seeley International service agent in gaining access to the Goods which is necessary to
comply with any safety or workplace safety requirements and/or any other relevant regulations. For the avoidance of doubt, the
reference to any costs incurred also includes the cost of any necessary site inductions.
9. We are not responsible in any way for any failure and/or inadequate performance of the Goods which arises from or is
connected to the use in the Goods of non-genuine spare parts. We strongly recommend that only spare parts supplied or
approved by us are used in the Goods.
10. We are not responsible for the installation of the Goods and expressly disclaim all liability resulting from incorrect installations or
installations that do not conform to local electrical codes, local plumbing codes, Occupational Health and Safety requirements,
and by laws which are legislated or in effect at the time of installation.
11. This warranty is only valid and enforceable in Australia.
Note:
It is important that the safety and privacy of our service technicians is protected at all times. Accordingly, We and our Seeley
International service agents reserve the right to refuse service if (i) safety and accessibility to the unit cannot be guaranteed or
(ii) the owner of the unit, occupant of the site where the Goods are located, or any other third party seeks to take photographs, or
make a video or audio recording, of the service technician(s) while they are on the site or carrying out service to the unit. If a service
technician attends the site but subsequently leaves for any of these reasons then a service charge will be made for the call which
charge shall be a debt immediately due and payable by the person or entity that has made the claim under this Warranty.
If a service call reveals no warranty fault found with the Goods, a charge will be made for the call.
Our liability under this warranty is limited to the extent permitted by law. That is, to the extent that it is fair and reasonable, if the
Goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption, your remedies associated with
any failure or defect of the Product will be limited to:
a.
the replacement of the Goods or the supply of equivalent goods;
b.
the repair of the Goods;
c.
the payment of the cost of replacing the Goods or of acquiring equivalent goods;
d.
the payment of the cost of having the Goods repaired
and subject to the terms and conditions included in this warranty.
WARRANTY TERMS AND INFORMATION (Australia only)
cont.