SD-MA-025
25
4.4.6 Troubleshoot
1. Cannot search any devices
Cause A
：
The IP address type of the
device
is obtained automatically (DHCP), but currently connected
directly via Ethernet cable or connected to a network device (router or switch and so on) which not
support HDCP function.
Solution A
：
Setting up the IP address type of the
device
to static mode or connecting the device to a
network router which support HDCP function.
Cause B
：
The device is not powered on.
Solution B
：
Please power on the device.
Cause C
：
The Ethernet cable make a bad contact.
Solution C
：
Check the Ethernet cable’s connection whether is ok.
Cause D
：
Unknown
Solution D
：
When using direct connection via Ethernet cable, please set up the IP address type
both PC and the device to static mode, and the IP address of the both should be in a same
network segment. Or when using connection via LAN, connect the PC and the device to a same
network router which support HDCP function.
2.
The software shows a message of ‘device response timeout’ after connected to the device.
Cause A
：
The IP address of the PC and the device are not in a same network segment.
Solution A
：
Make sure the IP addresses are in a same network segment.
3.
The software shows a message of ‘TCP connection failed! Error Code: xxxx’ after connected to
the device.
Cause A
：
The IP address of the PC and the device are not in a same network segment.
Solution A
：
Make sure the IP addresses are in a same network segment.
Cause B
：
Firewall is enabled, and PC tool is not admitted passing through.
Solution B
：
Disable firewall or add PC tool to white list so can be admitted passing through.
Note
: If the device’s IP address type is Auto (DHCP), we can connect to the device via UART firstly,
then click the ‘Find Via UART’ button to read the device’s IP addres
s. If the IP address of the device
