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Page 8

INDeX - TT 3/5 Turret Guide

38GDE00001SAB - Issue 6 (June 1998)

ACD Working

Overview of ACD

Typically agents on a phone system are grouped together,
eg. sales group, technical support group. ACD (Automatic
Call Distribution) routes calls on the sales number to any
free agent in the sales group.

As an ACD agent you have a log on number. Once logged
on you can receive call from your group. If your system
supports 

Roaming Agents

, you can log on at any ACD

turret, otherwise you must log on at a particular turret
(check with your Supervisor).

Incoming

Calls

Telephone

System

ACD Group

Logged Off

Logged On

Busy Wrap Up

Logged On

Busy N/A

Supervisor

Supervisor PC

The ACD records information about calls and agents. It
display this on Supervisor PC's, wallboards and reports.

Starting Work - Logging On

1. Press 

LOG ON/OFF

.

2. Enter you agent number. If you make a mistake, press

CANCEL

 and reenter your agent number.

3. Press 

DONE

.

4. If okay, a  -symbol appears above 

LOG ON/OFF

.

5. If already logged, the turret displays the extension where

your log on number is in use.

6. If not recognised, the turret displays 

NOT AGENT

, either

enter your number again or press 

DONE

.

Finishing Work - Logging Off

Logging off stops you receiving ACD calls. You may still
receive calls directed to the turret's extension number.

To log off:

1. Press 

LOG ON/OFF

.

Содержание index TT 3

Страница 1: ...INDeX TT 3 5 Turret Guide By SDX Business Systems plc...

Страница 2: ...ls 10 Actions During a Call 12 Making Calls 14 Speed Dials PIN Account Codes 16 Busy or Unanswered 18 Transfer Park Hold Calls 20 DSS Keys 22 Manager Secretary Working 24 Manager Secretary Setup 26 Ri...

Страница 3: ...ur turret may not be able to use all the features If unsure of which you can use contact your System Manager Network Features Your phone system may be part of a network linking several sites Where pos...

Страница 4: ...The diagram shows the main features of a TT display turret the term covers TT 3 and TT 5 turrets The turret display changes during use to show options and information available A symbol next to a disp...

Страница 5: ...itch it on off etc see page 28 Incoming Calls Repeated Single Ring Internal call Repeated Double Ring External call Repeated Triple Ring System or personal alarm Single Tone Page call see page 10 Duri...

Страница 6: ...o pickup calls in the turret s pickup group PICKUP NEXT ANSWER RELEASE To set the turret s pickup group PROGRAM PICKUP CANCEL group no DONE Actions During a Call For full details see page 12 To change...

Страница 7: ...ALLBACK This rings you when that extension becomes free or is next used Parking Holding Transferring Calls For full details see page 20 To transfer a call HOLD dial number ANSWER RELEASE To hold unhol...

Страница 8: ...one System ACD Group Logged Off Logged On Busy Wrap Up Logged On Busy N A Supervisor Supervisor PC The ACD records information about calls and agents It display this on Supervisor PC s wallboards and...

Страница 9: ...1 Press the key below the flashing symbol Sending Supervisor Messages You can use the ACD MSG key to send a message to your supervisor The message appears on their PC s screen The messages available t...

Страница 10: ...turns into a normal call To answer a page 1 Press ANSWER RELEASE Answering a Message Other extensions can leave their number on your turret see page 19 Your turret can store five such messages It sho...

Страница 11: ...ELEASE 2 To cancel the callback press CALLBACK Answering Other Extensions Call Pickup Pickup Alias Call pickup Take Your turret can store a pickup group number see below This allows you to pick up cal...

Страница 12: ...call To change the call volume 1 During the call press VOLUME To change the volume without making a call just press ANSWER RELEASE first 2 A slider appears Adjusts this using the keys on its left soft...

Страница 13: ...maintenance is in progress Create a Conference Call No grand idea was ever born in conference but a lot of foolish ideas have died there F Scott Fitzgerald External Lines If your exchange uses digita...

Страница 14: ...ring settings vary for each site this guide cannot fully detail their effect Making External Calls E T phone home Steven Spielberg Redial Alias Last number redial Saved number redial The system may ap...

Страница 15: ...diverts except group pages To page an extension or group 1 Press PAGE Your turret displays PAGING 2 Dial the extension or group or press a DSS key see page 22 3 If busy or unavailable the display show...

Страница 16: ...al the personal speed dial number 0 to 9 or press the matching DSS key the DSS keys match personal speed dials 1 to 8 1 at the top If ENTER ACCOUNT appears see page 17 If ENTER PIN appears see page 17...

Страница 17: ...its turret and call barring settings override those of the turret from which you dial The system checks the code against its list of codes before allowing the call To enter a forced PIN code 1 Dial y...

Страница 18: ...erence with you not available to all turrets Monitor Allows you to hear the other call without interrupting it not available to all turrets Arrange a Callback Callback Alias Ringback Call back when fr...

Страница 19: ...turret gives regular pips to remind you of the camp on To Camp On to a busy extension 1 Press CAMP ON 2 To end the camp on press ANSWER RELEASE Intrude Intrude Alias Executive intrusion Busy override...

Страница 20: ...press ANSWER RELEASE to transfer otherwise press CANCEL To transfer an external call using park 1 Press PARK to park the current call Note the line number of the call and give this to the person whom...

Страница 21: ...atus of another extension or group without interrupting your call To dial ahead during a call 1 Dial the number that you want to check 2 The extension s status appears on the right hand display FREE B...

Страница 22: ...CANCEL and dial an extension or group number 5 Select another DSS key or PROGRAM to finish Using DSS Keys Once setup you can use the DSS key for the following You can also use DSS keys to dial persona...

Страница 23: ...ey Label Cover Next to the DSS keys is an area in which you can label each key You can remove the label cover to write on the card below To remove the label cover 1 Insert a fine but not sharp point e...

Страница 24: ...more details and functions Soft DSS Key Display After setting up a Soft DSS key the symbol next to the extension s name shows its status eg Off Extension is free Flashing Extension is ringing On Exte...

Страница 25: ...In full line mode you can send them an alert only to another display turret This places you on hold against their extension To alert the extension 1 Press the display key on the right of the name The...

Страница 26: ...lled hears a single tone and can then hear you you cannot hear them Direct Call The extension called hears a single tone and then you can hear each other There are 4 usage settings Normal Auto Answer...

Страница 27: ...lines or groups as Soft DSS keys To set a Soft DSS key extension 1 Press PROGRAM then SCROLL Press SOFT DSS 2 Enter the turret s passcode see page 32 3 Press EXTNS to display the first number set To c...

Страница 28: ...1 Press PROGRAM and then RINGER 2 Enter the turret s passcode see page 32 3 Press SOUND The display shows a slider Adjust this using the keys on its left and right 4 To select another part of the soun...

Страница 29: ...ting LARGE STEP SMALL STEP or NO STEP no increase 4 To select another step size press CHANGE 5 Press PROGRAM to finish Setting the Ringer Timeout The ringer timeout controls several actions Callback H...

Страница 30: ...YPE Press CHANGE until the required type of alarm appears then press DONE 4 To add or remove an alarm message Press MESSAGE and To select no message press NONE To alter the message press EDIT Enter th...

Страница 31: ...default the system bars remote forwarding of an extension Contact your System Manager to enable this feature To set a forward 1 Press PROGRAM and then FORWARD 2 The display shows FORWARD FROM Enter th...

Страница 32: ...passcode 5 times the turret displays THIS TERMINAL IS BARRED To unbar your turret contact the System Manager To change the turret s passcode 1 Press PROGRAM then SCROLL twice Press PASS 2 Enter the cu...

Страница 33: ...the key to the right of the bottom line Use ROTATE to change the space to or 5 To delete the last character press the key to the left of the bottom line 6 When completed press DONE 7 Press REFORMAT t...

Страница 34: ...forward the message press FFWD 3 To hear the next message press NEXT 4 To delete the message press DELETE 5 To hear the previous message press PREVIOUS 6 To find out when the message was left press W...

Страница 35: ...Manager plays the extension s mailbox name and gives a tone Speak your message and press FINISH To check your message press REVIEW To change the message press RERECORD To send the message if okay pres...

Страница 36: ...r pickup groups phone directories etc up to date Answering Calls Speak now and I will answer how shall I help you say A E Houseman 1896 Answer the turret promptly and identify yourself Sound helpful a...

Страница 37: ...ue 6 June 1998 Telephone Numbers Personal Speed Dials Store Name Number Store Name Number 00 05 01 06 02 07 03 08 04 09 To store a personal speed dial see page 16 System Speed Dials Store Name Store N...

Страница 38: ...e free group members in order of how long they have been free MANAGER SECRETARY WORKING A name for functions that help one user to make and receive calls for transfer to another user OFFLINE A term us...

Страница 39: ...Soft DSS 24 MANAGER 9 Manners 36 MESSAGE 35 Answer 10 Leave 19 Message light number 35 Messages 9 Microphone On Off 12 Mobile access 17 MODE 27 MODIFY 35 MUSIC Alarm 30 Background 32 MUTE 12 Name 33...

Страница 40: ...rews To do this you require one pair of brackets per turret Screws and wall fixings are not included as they vary with the wall type Do not copy or distribute any part of this manual to any third part...

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