Page 6
INDeX - TT 3/5 Turret Guide
38GDE00001SAB - Issue 6 (June 1998)
Quick Summary
Introduction
<value> = Enter value required (eg. turret number).
(note) = Note, {option} = Optional step
X...Y = Enter value in range X to Y.
< > = Use -display keys to change or select.
ACD Working
For full details, see page 8.
To start work - Log on:
LOG ON/OFF,
<log on number>
, DONE
To temporarily stop receiving ACD calls:
WRAP UP or BUSY N/A
To send a supervisor message:
SEND, 10...99, DONE
To finish work:
LOG ON/OFF
Answering Calls
For full details, see page 10.
To answer a message:
CALL or
To clear a message:
CANCEL
To pickup calls in the turret's pickup group:
PICKUP, { NEXT}, ANSWER RELEASE
To set the turret's pickup group:
PROGRAM, PICKUP, CANCEL,
<group no.>
, DONE
Actions During a Call
For full details, see page 12.
To change the receive volume:
VOLUME, (softer) < > (louder), DONE
To mute/unmute call:
MUTE (the symbol disappears when the call is muted)
To enter an account code:
ACCOUNT,
<account code>
, DONE
To display the software release:
PROGRAM
To create a conference:
HOLD,
<extension no.>
, CONFER
Making Calls
For full details, see page 14.
To make an external call:
9,
<external number>
To make an internal call:
<extension number>
To redial the last external number:
REDIAL
(includes speed dials)
To make a page call:
PAGE,
<group number>
, speak, ANSWER RELEASE
To use the Index directory:
INDeX,
<letter key>
,
<
(Names)>
,
CALL