SCS PACTOR III, Руководство по установке

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2. Support
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2 Support
If you have questions, problems, proposals, or comments relating to the PTC or PACTOR,
please contact the following address:
SCS
Special Communications Systems GmbH & Co. KG
Roentgenstrasse 36
63454 Hanau
Germany
Phone: +49 6181 85 00 00
Fax.: +49 6181 99 02 38
E-Mail:
info@scs-ptc.com
Homepage
Visit our Internet sites: http://www.scs-ptc.com
Here you will find:
x
Information to PACTOR and the PTC’s
x
The actual firmware versions
x
Links to interesting software for the PTC
x
Links to related sites
On our homepage you can also subscribe to our mailing list to receive actual information about
PACTOR and the PTC automatically by email.
2.1 Repairs
If a problem occurs and it’s necessary to send your
SCS
product to maintenance, please take
care of the following:
x
Always contact
SCS
by email before sending a modem. You will be supplied with
return instructions which are important for receiving modems from outside the EU.
x
Package the device with care. Use suitable and enough packaging material.
x
Attach a cover note to the shipment. Do this always , also if you have emailed or talked to
us previously. Printouts of exchanged emails are helpful.
x
Describe the problem as good as you can.
x
Write clearly.
x
Give us your phone number and/or email address so that we can contact you, if necessary.
x
Don’t forget your return address and - if available - your MASTER or VISA card infor-
mation for billing!