14
Installation Guide
Troubleshooting
This section describes a few problems the user may experience, and strategies to
solve these problems.
The touch function on the Whiteboard is not working.
• Make sure all the cables are securely connected.
• Make sure the calibration process was completed properly.
My laptop/tablet could not connect to the ScreenBeam Receiver.
• Make sure the name of the Receiver matches the Receiver name
shown on the Whiteboard.
• Update the wireless network adapter’s driver to the latest version for
the laptop/tablet.
• If the problem persists, and if Internet access is not required, manually
disconnect the laptop/tablet from the wireless network, then
reconnect to the Receiver.
My laptop/tablet occasionally loses connection with the ScreenBeam
Receiver, and needs to be manually reconnected.
• Update the wireless network adapter’s driver and graphics driver to
the latest version for the laptop/tablet.
• Adjust your laptop/tablet’s wireless network roaming feature to a less
aggressive mode.
• If the problem persists, and if Internet access is not required, manually
disconnect the laptop/tablet from the wireless network, then reconnect
to the Receiver.
