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95

Troubleshooting

After connecting
to a remote
system, you are
unable to control
or change the
camera inputs.

The Remote Access
menu item has not been
set to ON in the Camera
Video Setup menu.

Check the settings in the Camera
Video Setup menu and make sure
Remote Access is ON.

When receiving
calls the unit rings
but does not
connect

The Auto Answer
option in the Network
Settings menu is set to
OFF.

Change the setting in the Auto
Answer field for the Network
Setup menu to one or more rings.
The unit will automatically
answer after the prescribed
number of rings.

The unit powers
up but does not
repond to remote
control commands

The infra-red remote
control is not
functioning due to
discharged or
improperly inserted
batteries.

Verify that the batteries are
properly installed in the remote
control and that the polarity
matches the diagram in the unit.
If the batteries are more than a
year old, replace with four new
AAA batteries.

The video image
from one or more
cameras seems
unusually dark, or
the image is
unstable.

The camera or video
source is connected to
more than one device
and both inputs are
rated at 75 Ohms.

Every video source should
terminate with a single 75 Ohm
impedence destination. Avoid
the use of “Y” cables and “T”
pieces. Use the Loop out
connector if connection to more
than one destination device is
required.

Symptom

Probable Cause(s)

Solution

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Содержание eyesite550

Страница 1: ...eyesite550 User Manual ...

Страница 2: ...however SCOTTY assumes no responsibility for its use and reserves the right to revise the documentation without notice SCOTTY the SCOTTY logo are registered trademarks of SCOTTY Group plc in the UK and are pending application in other countries All third party trademarks are acknowledged 4 1 2 May 2005 SD202590A SCOTTY Web Site http www scottygroup com Product Support If you have a problem with yo...

Страница 3: ...e specification to ensure compatibility Do not use the eyesite 550 if you suspect a gas leak Operation of any electrical equipment can generate sparks which may ignite the gas and cause an explosion Do not let cables trail where they might cause someone to trip or pull the eyesite 550 onto the floor Use only on a stable surface The eyesite 550 may be damaged if it falls Do not place any part of th...

Страница 4: ...product must only be used with the provided power supply This power supply has been extensively tested for use with the product use of an alternative power unit may invalidate any international type approval relating to the product If the power unit cable or plug becomes damaged contact the dealer for a suitable replacement There are no serviceable parts inside Disconnect the power source before a...

Страница 5: ...elephone Setup PSTN 21 Network Setup 22 Configuring the Image Options 30 Configuring the Audio Options 31 Video Presets 33 Alarm Triggers and Powered Outputs 37 Breakout Module 46 Pre and Post Event Recording 47 3 Making a Call 49 Manual Dialing 49 Speed Dialing 50 Dialed Received and Missed Calls lists 51 4 Receiving a Call 53 Receiving a Call 53 Auto Answer 54 5 Controlling Cameras During a Call...

Страница 6: ...Options 73 User Options 73 Supervisor PIN Mode 76 Data Ports 77 Accessing Pre and Post Event Recordings 80 8 Information and Diagnostics 81 The Information Screen 81 Diagnostic Information 82 9 Technical Data 85 Regulatory Notices 89 10 Troubleshooting 93 General Maintenance 93 Troubleshooting Tips 94 Supported Networks and Operation 97 Basic Network Configuration 97 Internet Connectivity 98 11 In...

Страница 7: ... Getting Started This User Manual describes all the features of the eyesite 550 remote video system and is written both for those who are responsible for installing and configuring it and those who use it on a day to day basis ...

Страница 8: ...ng the cameras to follow movement through a building Pre and Post alarm recording RS 422 485 interface for long distance connections to PTZ cameras without an external converter Loop through video connectors to allow onward connection of CCTV signals without an external amplifier Internal web server for configuration management and monitoring Support for the H 323 protocol allowing integration wit...

Страница 9: ... them as JPEG files Control Pan Tilt Zoom cameras remotely Change camera sources remotely By upgrading to eyesite for Windows Pro software you can additionally View multiple remote sites simultaneously Record video and audio Control and monitor the inputs and outputs on the eyesite 550 View the pre and post event recordings on the eyesite 550 Send automatic e mail messages to notify of event occur...

Страница 10: ... controlled output Unlock a door set off an alarm turn on a light Zones connect using standard category 5 structured cabling no need to run dedicated cabling to the zone just use your existing system Web server for Remote Management Configure and monitor the status of the eyesite 550 using the built in web server either locally or remotely Prevent unauthorised users by using the PIN number feature...

Страница 11: ...e infrastructure changes and interoperate with equipment from other vendors Enhanced features A range of features give the user greater flexibility when in a call These include 1 Digital zoom 2 Image control faster sharper 3 Local and remote audio and video source selection in call 4 Brightness control 5 Adjustable PiP 6 Freeze frame option 7 PIN authentication for security 8 Make calls over the p...

Страница 12: ...d camera images Unpacking Your shipment should contain the following components eyesite 550 remote video system unit Power supply and AC power cord Remote control with batteries Standard network cable RJ 45 PSTN line cable AV Cable User Manual eyesite for Windows CD Unwrap all the components carefully If any components are missing contact your supplier NOTE Before attempting to make any connection...

Страница 13: ...able into the socket labeled Ethernet at the rear of the eyesite 550 2 Connect the other end into your RJ 45 network jack Connecting the Power Supply To connect the power supply 1 Connect the power supply adapter to the circular power jack labeled 12 VDC 3A at the rear of your eyesite 550 2 Connect the AC power cord to the other end of the power supply adapter and to your wall outlet The status li...

Страница 14: ...ith BNC connectors to the video input on the back of the eyesite 550 unit labeled Video Input Then connect the other end of the video cable to the PTZ camera 2 Connect the power adaptor supplied with the camera from a wall outlet to the power jack on the back of the PTZ camera 3 Connect the camera control cable to the camera and the serial connector on the other end to the serial port on the back ...

Страница 15: ... batteries before use SNAP Freezes incoming video during a call to produce a high quality snap shot END Ends a call LEFT RIGHT Arrows Pan local and remote cameras or Choose menu options MENU Provides access to the set up menus SEL Allows you to select view and edit video presets PRIVACY Suspends outgoing audio and video during a call START Used to access speed dial and manual dial screens initiate...

Страница 16: ...ver for remote configuration and management The eyesite 550 includes a web server allowing local or remote configuration and management Accessing the eyesite 550 web server locally To access the web server the eyesite 550 first needs to obtain an IP address To obtain a valid IP address 1 Connect a TV to the video out connector of the eyesite 550 2 Press the Menu button on the remote control and th...

Страница 17: ...11 Introduction Getting Started 7 Navigate through the web server in a similar manner to normal menu navigation ...

Страница 18: ...wall to the private address of the eyesite 550 4 Because your firewall probably has its own web configuration page on port 80 you will need to choose an unused port 5 The forwarding rule in this example would be Forward inbound data for 62 173 119 215 the public IP address of the firewall port 3000 to 10 10 2 120 the private IP address of the unit port 80 the standard webserver port number 6 The d...

Страница 19: ...ing up the eyesite 550 for the first time you should follow the steps in this chapter and then go on to the next chapter which explains how to make calls Setup Menus The eyesite 550 unit is configured using the Setup Menu The Setup Menu provides a number of options that display further menus and information screens To access the Setup Menu Press the MENU button on the remote control ...

Страница 20: ...he way in which you navigate through the menus change settings and save your changes is the same in each case Highlighting a field Use the Up and Down arrow keys on the key pad to move the cursor to the field you want to change When the field is highlighted you can change its setting Changing a setting Use the Left and Right arrow keys to scroll through pre defined settings such as ON and OFF Disp...

Страница 21: ...mmunications Setup on page 20 Camera Video Displays the Camera Video Setup menu in which you set up video presets and remote access See Setting Camera Video Presets on page 67 Image and Audio Displays the Image and Audio menu in which you set up the image properties for transmission and enable audio transmission Zones Displays the Zones menu which allows you to configure inputs outputs and respons...

Страница 22: ... the Speed Dial menu by pressing the START button Use the Up Down Right and Left arrow keys to scroll through your contacts and view all pages in your Phone Book Press a number key on the key pad to make a call to the desired contact Entering Contacts in the Phone Book To enter a new name and details in the Phone Book 1 Press the MENU button then press the number 1 key to display the Phone Book op...

Страница 23: ...32K IP 96 32K IP 128 32K IP 160 32K Choose PING to test the network path to another device 5 Highlight the Addr field and enter the IP address or telephone number of the party you are calling using the number keys Use the key located at the bottom left of the number pad or enter a space using the Right arrow key to represent a period in the IP address If you enter a number greater than 255 you are...

Страница 24: ...he IP addresses and UDP Port address relevant to your network H323 Use this menu if a Gatekeeper is present on the network StatIX Use this menu to register with SCOTTY s StatIX server allowing people to locate you when you don t have a static IP address Auto Dialer The Auto Dialer feature is for setting the first entry in the speed dial to be dialed automatically when an external alarm connected t...

Страница 25: ... country code options Call Waiting You may need to disable the Call Waiting feature on your remote video system to prevent the disruption of video calls Enter a key combination using the 0 to 9 number keys the key the key or use the green cross key For example enter 70 Consult your phone provider or SCOTTY for advice Dial Prefix Enter the dial prefix using the number keys For example enter 9 if th...

Страница 26: ... when DHCP Dynamic Host Control Protocol is enabled When DHCP is enabled the IP Address Net Mask and Gateway options are greyed out as these parameters are setup automatically To configure the Network Setup options 1 Press the MENU button then press the number 2 key to display the Communications Setup menu 2 Press the number 2 key to access the Network Setup menu 3 ...

Страница 27: ...d in the IP address Net Mask Change the Net Mask to a valid subnet mask for your network for example 255 255 255 0 Use the number keys on the key pad use the key located at the bottom left of the key pad or the Right arrow key to enter a space to represent a period in the IP address Gateway Change the Gateway to reflect the gateway for your network for example 192 168 1 254 Calls are routed to the...

Страница 28: ...g the firewall s external IP address and a port forwarding function in the firewall 2 To create a video audio port stream range that matches the range of ports opened in the firewall for other H 323 devices typically 5000 to 5010 To setup the unique UDP Port number on the remote video system Max Data Speed Select the Max Data Speed using the Right or Left arrow keys on your key pad The Max Data Sp...

Страница 29: ...mber of the recipient s remote video system The port number is separated from the IP address by a colon entered using the right arrow key H323 Setup A gatekeeper controls admission of data into and out of the building references telephone numbers to IP addresses manages user bandwidth over the WAN Some Gatekeepers act as a proxy as well and can assist data in traversing the Firewall The H 323 setu...

Страница 30: ...ension number Ths number is allocated by your system administrator The format follows the E164 standard and the length is user defined Gatekeeper Mode Options are ON AUTO and OFF When ON is selected the remote video system looks for the Gatekeeper at the defined IP address When AUTO is enabled the GK Addr option is disabled and the remote video system looks to auto register with the Gatekeeper Usu...

Страница 31: ... 1 200 86 shown above NAT Addr The NAT address is the public IP address for the eyesite 550 such as 62 173 119 215 A NAT address is only required if making H 323 calls for example when calling a 3rd party device and when working through a firewall that is not H 323 aware such as a home firewall If using an H 323 aware firewall the address should be set to 0 0 0 0 ...

Страница 32: ... track of its ever changing dynamically assigned IP address No additional hardware is needed by the eyesite 550 or the calling party although there is a monthly cost for each eyesite 550 registered To configure StatIX 1 Go to SCOTTY s website http www scottygroup com and follow the links to subscribe to the StatIX service 2 The website will allow you to configure a Group ID number unique to your c...

Страница 33: ...ension number then when these numbers are combined you have a full direct dial number and this is the number that others from outside your group dial to access you Group Ext The Group Ext numnber is usually a 4 digit extension number It typically mirrors the user s old extension number The extension number may be dialed by another user within the group or combined with the Group ID number to form ...

Страница 34: ...cond number in the phone book and so on Set the auto dialer to ALARM if you wish to trigger an alarm using one of the interface ports In this mode a signal of the following type is required to trigger an alarm call A normally closed contact opening A normally open contact closing A transition to a HIGH state 5 25 Vdc A transition to a LOW state 0Vdc This trigger input is applied between pins 5 Gro...

Страница 35: ...erica PAL is used in Europe and the rest of the world If set incorrectly a rolling screen or loss of colour may be observed Self View Allows you to change the way video images are seen in PIP mode and by the remote user Use the Right or Left arrow keys to select NORMAL or MIRROR Select NORMAL to display the self view at the remote end Select MIRROR to display the self view as a mirrored image at t...

Страница 36: ...e Transmit Audio option Select ON to turn audio on from all sources and OFF to turn audio off from all sources Resolution Allows you to choose the default video resolution received at the start of each call Use the Right or Left arrow keys to select HIGH or LOW Select HIGH for high resolution CIF mode 352x288 Select LOW for low resolution QCIF mode 176x144 Screen Size Allows you to set the default...

Страница 37: ...ess the number 3 key to select Sequence Audio If set to ON the audio source follows the active video source when in sequence mode If set to OFF the audio source defaults to audio input 1 continuously 4 Press ENTER to save your settings ...

Страница 38: ...50 provided you set up a Supervisor PIN and let them have the number Setting a Supervisor PIN is covered in chapter 7 Advanced Options Setting Video Presets To set local video presets press 3 from the Setup Menu The Camera Video Setup menu is displayed Press the key number 1 to take you into the Preview Set Preset screen Set the Preset mode 1 Press a number key between 1 and 6 to select the camera...

Страница 39: ...play the preview window 3 Press a number key 1 6 to select the video source you wish to view The text on the top right of the screen shows the video source you select V1 Input A V2 Input B V3 Input C V4 Input D V5 Input E V6 Input F 4 Press the Preset key At the bottom right of the screen you see 1 9 view 5 Choose a number between 1 and 9 to view that preset 6 To view another preset in the same so...

Страница 40: ...display the Camera Video Setup menu Press the number 3 or number 4 key for 5 Press ENTER twice to save your changes Sequencer Mode Use the Right or Left arrow keys to select ON OFF or SENTRY Select OFF to turn the sequencer off Select ON to turn the sequencer on During a call the eyesite 550 scrolls through the saved presets Select SENTRY to sequence through video sources both during a call and wh...

Страница 41: ...l your system OFF prevents remote parties from changing the current video setup 1 From the Setup Menu press key number 3 The Camera Video Setup menu is displayed 2 Press the 5 key to highlight the Remote Access field Press the ENTER key twice to save the selections and to return to the Setup Menu Remote Access ON Allows others to remotely control your camera s OFF Remote users cannot control your ...

Страница 42: ...todialer is Communications Menu Autodialer Alarm 4 The central site user has eyesite for Windows Pro running on their computer 5 The PC makes a ringing sound and the user answers the call by pressing the Connect button They visually verify the remote entrant and unlock the door by activating the Pulse button in the eyesite software 6 The lock is controlled by a solenoid attached to a relay The rel...

Страница 43: ...on s eyesite for Windows Pro package rings and is automatically answered The central site recording of video and audio starts 6 The intruder moves to another room triggering a passive infra red sensor in that location The sensor is connected to the sensor in lines on interface 2 and powered by the power out lines on interface 2 The eyesite 550 is programmed to switch to zone 2 when the sensor is t...

Страница 44: ...0 automatically dial to a central site 1 press the MENU key 2 Enter the Communications Setup menu by pressing 2 3 Select option 5 Auto Dialer and use the right arrow to select Alarm Set up alarm triggers 1 Enter Alarm Zone setup by pressing Menu and selecting option 5 Zones ...

Страница 45: ...al monitoring station to understand where the event is occuring Preset configurations Access Control PS Access is the setting to choose for access control applications where an input sensor for a call button output relay to control a lock and 2 way audio are desirable Passive Infra Red Sensors PIR Drive provides a connection to Passive Infra Red sensors via a standard RJ 45 to screw terminal break...

Страница 46: ...ay For SCOTTY s external relay module Audio In The Audio In menu allows the installer to optimise the audio to best suit the application Disabled Disables incoming audio Full Duplex Allows two way conversation in environments where there is a feedback loop between the microphone and speaker i e using the eyesite 550s Acoustic Echo Canceler is enabled The audio channel is active only when the zone ...

Страница 47: ... server which in turn sends an e mail or SMS message to a configureed recipient Status Allows a remote operator using eyesite for Windows Pro to see the status of the trigger input This is useful for monitoring open doors and other alarm devices Input Sense Active Low Zero input voltage triggers an event Active High Connection to a voltage in the range 5 to 12v triggers an event Normally Closed NC...

Страница 48: ...tary input such as an IR sensor Power Out The output is permanently ON providing 12VDC at 150 mA Pulsed The output is remotely controlled and is pulsed for 500 ms This mode is used when triggering lock solenoids through the relay output module Ringer The unit outputs a ringer signal for visual or audible alerting of an event or alarm Signal The incoming trigger signal is regenerated and output for...

Страница 49: ... attempting to connect any device to the eyesite 550 Interface connector Alarm Input Connect the alarm input to the sensor wires on the RJ 45 connector labeled Interface on the eyesite 550 The sensor input can be a voltage source between 0 and 25 VDC or a volt free contact and should be connected between pins 5 and 6 alarm in of the RJ 45 connection ...

Страница 50: ...on Ground 5 and Relay Out 4 terminals Audio Inputs Unbalanced Audio Connect an unbalanced grounded line level 1v p p audio source between pins 5 Common Ground and 8 Audio In Input impedance is 47kOhm i e Hi Z Balanced Audio Connect a balanced line level audio source between pins 7 Audio In and 8 Audio In Input impedance is 94 kOhm i e Hi Z If a long line is used a 600 Ohm termination resistor may ...

Страница 51: ...d to provide an easy connectio to a variety of devices such as audio inputs and outputs as well as sensors relays lighting sirens etc The module provides screw terminals labeled with the RJ 45 pin designation on the eyesite 550 Interface connector as well as screw mounting holes ...

Страница 52: ...r in identifying the cause of the alarm 1 The eyesite 550 stores up to 1 minute of Pre event still images 2 You may choose which cameras the pre event recording is assigned to Limiting the number of cameras improves the number of frames taken per camera 3 To configure pre event recording 4 Press the Menu button on your remote control 5 Select menu item 5 Zones 6 Now select item 7 Pre Post Alarm ...

Страница 53: ...tarts recording video and audio after an alarm is triggered 11 The bandwidth you choose determines the length of time that the eyesite 550 can record the quality of the video and the time it takes to download the video to your PC 12 Select a speed from 32k through to 384 kbps 13 For retrieval of the Pre and Post event images see Advanced Options or the eyesite for Windows Pro help file NOTE The vi...

Страница 54: ...50 ...

Страница 55: ...s from the Dialed Received or Missed calls list Making a Call Using Manual Dialing To make a manual dialed call 1 From the idle screen or Setup Menu press the START button twice on the remote control The Manual Dial screen is displayed 2 Select the call Type and bandwidth by using the left and right arrow keys 3 In the Addr field use the number keys on the key pad to enter the IP address or teleph...

Страница 56: ...e START button to dial your call The message Dialing User Found Connecting is displayed 7 To end the call press END on the remote control Using Speed Dialing To make a speed dialed call 1 Press the START button on the remote control The Speed Dial Menu appears showing the names of up to nine contacts already set up on page 1 typical screen shown Use the Right and Left arrow keys to access addition...

Страница 57: ...aled Calls List below 3 Use the Right or Left arrow keys to select scroll through the list of Dialed numbers The name address speed of connection and call duration or status are given 4 Press the ENTER button to save any of the numbers in the Phonebook when you are prompted to give a name Press the ENTER button to save the changes 5 Press Start to redial any of the numbers To access the Received C...

Страница 58: ...n be saved or dialed as for Dialed calls To access the Missed Calls List 1 Press the MENU button on the remote control then press the number 1 to display the Phonebook 2 Press the number 4 key to display the Missed Calls List below 3 Use the Right or Left arrow keys to select scroll through the list of Missed numbers The name address speed of connection and call duration or status are given The nu...

Страница 59: ...Receiving a Call If your unit is dialed by a remote user and Auto Answer is set to OFF the following screen is displayed Press the START button on the remote control or Press the END button on the remote control to reject the call Note If you are working with the menus and the phone rings you must exit the menus before you can answer the call ...

Страница 60: ...then press the number 2 key to display the Communications Setup menu 2 Press the Down Arrow key to highlight the Auto Answer option and press the central round button to select this option 3 Use the Right or Left arrow keys to select the number of rings you want to set You can choose between 1 RING and 8 RINGS or OFF 4 Press the ENTER key twice to save the selections and return to the Setup Menu ...

Страница 61: ...uring a Call This chapter explains how to use the following function buttons on your eyesite 550 during a call PiP Picture in Picture Privacy Snapshot Near Far Image These buttons are accessed from the remote control on your eyesite 550 ...

Страница 62: ...cture PiP presents a mirrored self view image or the image from an external camera source within the video image you are viewing Press the PiP button to activate Picture in Picture The Picture in Picture window is displayed with a yellow frame around it ...

Страница 63: ...f an image Press the SNAP button during a call when you need to view a still shot of for example an object at the remote end When you press the SNAP button a small camera icon appears in the upper right corner of your screen To resume the call press the SNAP button again Change the size of the Picture in Picture window Use the Zoom In Out buttons Change the location of the Picture in Picture in th...

Страница 64: ...n once to engage camera control at the far end A transparent arrow pointing up appears on your screen This icon is displayed for 20 seconds then disappears but remains active The Source function allows you to control the camera s at the far end if remote access is enabled at the far end To engage camera control at the near end Press the Source button a second time to engage control at the near end...

Страница 65: ...om the camera In or Out Use the Zoom In Out buttons Use to digitally pan and tilt the internal camera image or to electronically control a pan tilt zoom camera which can be connected to the eyesite 550 Use the Arrow keys Select a different camera Use the 1 2 3 4 5 or 6 number keys to select the local or remote camera ...

Страница 66: ... detail To change the picture options 1 Press the Image button A transparent TV icon is displayed and remains on until switched to another mode 2 Use The Control keys to make changes Change the image size on your TV or Monitor You may want to change image size for example when an external video source does not fit on the screen Use the Zoom In Out buttons ...

Страница 67: ...r video source is selected the sequencer engine is stopped allowing you to view and edit the presets and video sources To restart the sequencer press the SEL key followed by the 0 key Change the resolution of SENT video You may need to drop to low resolution during a call if you run out of bandwidth and the speech becomes distorted Or during a videoconference low resolution may be required by the ...

Страница 68: ...62 ...

Страница 69: ... sources via appropriate preamplifier Audio outputs such as speakers headsets etc via appropriate amplifier I O equipment such as push buttons buzzers lamps locks Video recorder VCR or DVR Warning Before connecting any equipment that was not supplied with your system you must ensure that it is compatible Contact your SCOTTY representative for advice ...

Страница 70: ...nation is switch selectable Format RS 422 or RS 485 is software selectable Video Out Use with any composite video equipment such as a TV set or VCR It operates in parallel to the built in LCD screen and enables the picture to be displayed on both your remote video system and a TV set Audio Out Use with any line audio equipment such as TV set VCR or amplifier Video In 1 6 This is the BNC video inpu...

Страница 71: ...mplifier Audio outputs such as speakers via amplifier Zone inputs such as push buttons door and window open sensors infra red sensors and alarm outputs Contact opening or closure detection Zone outputs such as lock solenoids warning buzzers infra red sensor power or lamp indicators 12VDC output Power Power in connector to be used only with the power supply provided with your remote video system Se...

Страница 72: ...camera has a built in microphone that you want to use connect the camera s audio output to your eyesite s Interface connector using the appropriate RJ 45 breakout module ensuring that the microphone has the correct amplification to provide a line level audio output 1Vp p 3 Press the MENU button to access the Setup Menu 4 Press the number 3 key to access the Camera Video Setup menu then press the n...

Страница 73: ...ress the MENU button on your remote video system to access the Setup Menu 2 Press the number 3 key to access the Camera Video Setup menu then press the number 3 key to highlight the Remote Access field Set Remote Access to ON 3 Press the ENTER button twice to save changes To switch between video sources during a call 1 Press FAR for far end control or NEAR for near end control 2 Press a number key...

Страница 74: ...he MENU button then press the number 3 key to display the Camera Video Setup menu 2 Press the number 1 key Preview Set Preset After a pause the screen displays showing the image from the default camera source To program the Preset 1 Press a number key between 1 and 3 to select the camera source to use for your preset The text at the top right of the screen displays the selected video source for a ...

Страница 75: ... the top right of the screen shows the source 4 To set further presets repeat steps 1 to 3 as many times as necessary You can define up to nine presets 5 Press the ENTER button twice to save and to return to the Camera Video Setup Menu Note If you have more than one preset defined for a camera choose which of these presets is the Default Preset for that camera The Default Preset is the view to whi...

Страница 76: ...and return to the Setup menu Viewing Video Presets To view near end presets when not in a call 1 Press the MENU button then press the number 3 key to display the Camera Video Setup menu 2 Press the number 1 key to display Preview window 3 Press the SEL key on the remote control At the bottom right of the screen you see 1 9 view 4 Choose a number between 1 and 9 to view that preset 5 To view anothe...

Страница 77: ...o system You need a BNC cable for every camera connected to the eyesite 550 1 Connect one end of each BNC cable to the appropriate Video In connection on your VCR and connect the other end to Loop on your eyesite 550 2 Connect one end of the appropriate audio adaptor cable to Audio In on your VCR and connect the other end to Interface on your eyesite 550 3 Chack that the VCR is recording the video...

Страница 78: ...72 ...

Страница 79: ...scriptive text at the bottom of the remote screen during a call You can enable it for incoming calls in the User Options Menu See Setting up the User Options on page 74 Using a Security PIN A security PIN Personal Identification Number is an optional feature that prevents an incoming call from being received unless the person calling knows the correct PIN The PIN Mode field in the User Options men...

Страница 80: ...e calling party must enter the Supervisor PIN to change the video presets from a remote location during the call or when using a web browser to remotely configure the eyesite 550 Note If you are a calling a unit that has both the Security PIN and Supervisor PIN enter the Supervisor PIN when dialing the unit Setting up the User Options To access the User Options menu 1 Press the MENU button on your...

Страница 81: ...e remote user s ID Security PIN Use the number keys on the key pad to enter a four digit PIN PIN Mode Select ON to allow a call to be received only if the correct PIN is entered Select OFF to receive a call without having to enter a PIN Supervisor PIN Use the number keys to enter a four digit PIN Supervisor Mode Select ON or OFF If ON is selected the correct PIN must be entered for a call to be re...

Страница 82: ... the party you wish to call 3 Use the Down arrow key to highlight the PIN field Use the number keys to enter the four digit Supervisor PIN 4 Press the START button to dial your call 5 When the call is connected press the FAR key The transparent arrow facing away from you indicates FAR end camera control The transparent S at the bottom left corner of the screen indicates Supervisor Mode 6 Press a n...

Страница 83: ...does not interfere with the normal operation of the eyesite 550 2 If you wish to transfer data the remote unit must also be set up for data transfer The same settings must be used on both ends This rule does not apply to using the built in drivers to control a local or remote Pan Tilt Zoom camera Additional Information Additional information about using the data ports can be found in Technical Not...

Страница 84: ...le the port Baud Rate Set the Baud Rate using the Right or Left arrow keys This field determines the data rate at which the data port operates and varies according to equipment Handshaking Select SOFT THRU or NONE using the Right or Left arrow keys The Handshaking field setting determines whether the data port will use Handshaking for flow control to the local connection If SOFT is selected the ey...

Страница 85: ...the status of the eyesite 550 Select to disable the port Baud Rate Set the Baud Rate using the Right or Left arrow keys This field determines the data rate at which the data port operates and varies according to equipment Handshaking Select SOFT or NONE using the Right or Left arrow keys The Handshaking field setting determines whether the data port will use Handshaking for flow control to the loc...

Страница 86: ... appear when you connect to it 3 Pre event recording is shown as a series of images 4 Browse through the images by pressing the First Prev Next and Last controls 5 Upload those that are of interest by pressing the Get Detailed Image button 6 Images are downloaded and saved as JPEGs which may be viewed by any browser or image viewing software 7 Play the post event recording by clicking on the Play ...

Страница 87: ...phone number The Ethernet MAC address of your eyesite 550 The software version on your eyesite 550 You will need to quote the software version if you contact your supplier or SCOTTY The serial number of your eyesite 550 You will need to quote the serial number if you contact your supplier or SCOTTY To display the Information screen typical screen shown below 1 Press the MENU button then press the ...

Страница 88: ...to access the Last Call Report The following fields are displayed 3 Press the EXIT button to return to the Diagnostics menu Call Time The length of the call Speed The speed of information transfer in bytes per second Protocol The telecommunications standard for the line you are using e g H 323 TX Frames RX Frames These fields are useful when the eyesite 550 is used for videoconferencing They show ...

Страница 89: ...e Diagnostics menu To display the Network Statistics screen Last TX Rate The modem transmit speed when the call ended Highest TX Rate The maximum modem transmit speed during the call Last RX Ratel The modem speed when the call ended Highest RX rate The maximum modem transmit speed during the call Local Rtrn Count Shows the number of times the local modem retrained during the call Remote Rtrn Count...

Страница 90: ...eturn to the Setup Menu Total Packets An accumulated count of all network packets IP Packets An accumulated count of IP packets Other Packets An accumulated count of other protocol packets i e IPX NetBEUI Collisions Current count of network collisions Bandwidth Current network bandwidth being utilized Peak Bandwidth Peak bandwidth utilization ...

Страница 91: ...n for the eyesite 550 ITU Recommendations Supported ITU T H 323 v3 Packet Buddy H 324 Video H 261 H 263 Audio G 711 G 722 G 723 G 728 Control Protocol H 245 Video Resolution CIF 352 x 288 pixels 20 fps QCIF 176 x 144 pixels 30 fps Audio and Video Inputs Audio Input 6 Line in RJ 45 Video Input 6 Composite BNC PAL or NTSC ...

Страница 92: ...n Sony E Line Kalatel Merit Li Lin Panasonic Pelco D Philips Security Features Secure PIN access to video calls Secure PIN access to configuration GUI Software Features Intuitive Graphical User Interface Via remote control or web server Speed Dial Phone Book 50 Entries Remote Camera Control External PTZ Picture in Picture Display Moveable Sizable Snapshot Mode Freeze Input Auto Connect Persistent ...

Страница 93: ...r out Trigger in format Contact opening or closure Trigger actions Dial central site Follow camera Store Pre Post alarm information Relay status to eyesite for Windows Pro user interface Power out Manual control from eyesite for Windows Pro ON or OFF Network Ethernet Network Interface 10 100 Base T IEEE802 3 Ethernet Controller Internet Protocol IP User Datagram Protocol UDP Configurable IP port a...

Страница 94: ...ndards The following mandatory technical standards were applied EMC Emissions and Immunity EN50081 1 1992 EN55022 1998 EN55014 1993 to Class A limits EN55024 1998 EN61000 4 2 1995 EN61000 4 3 1996 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 and EN61000 4 11 1994 Safety EN60950 Maximum Power Consumption 22W UL CSA EN 60950 Listed AC adapter 100 to 240 VAC 47 63 Hz Physical D...

Страница 95: ...in etc Supplied Power Supply Adapter Exposing Risks of Electric Shock Under no circumstances must you attempt to dismantle the supplied ac adapter There are no user serviceable parts inside and exposing the interior places the user at risk of serious electric shock If you suspect a fault contact your supplier for a new adapter Should the power supply adapter become damaged possibly via an impact d...

Страница 96: ...r of the mm140 or eyesite 550 Safe to touch by the user POWER connector SELV Safety Extra Low Voltage For connection of the power supply unit Safe to touch by the user AUDIO and VIDEO connectors SELV Safety Extra Low Voltage For interconnection of other audio and video equipment Safe to touch by the user DATA connectors SELV Safety Extra Low Voltage For computer type connections Safe to touch by t...

Страница 97: ...3 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada FCC Part 15 USA This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential i...

Страница 98: ...ny will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to...

Страница 99: ...check the power and wiring for all external cameras used in the system and any other peripheral or video monitor used Many typical problems not described below are usually related to faults with the additional equipment which comprise a complete installation or when this equipment is configured incorrectly If you are still experiencing difficulties refer to the Support section on the SCOTTY web si...

Страница 100: ...oute to the other device or the firewall may be blocking the transmission path betrween devices Check the IP configuration IP address subnet mask default gateway If calling through a firewall contact your network administrator Units connects but no video and or audio A firewall is blocking the video audio streams of an H 323 call Create a DMZ for both remote video systems or unblock the following ...

Страница 101: ...up but does not repond to remote control commands The infra red remote control is not functioning due to discharged or improperly inserted batteries Verify that the batteries are properly installed in the remote control and that the polarity matches the diagram in the unit If the batteries are more than a year old replace with four new AAA batteries The video image from one or more cameras seems u...

Страница 102: ...96 ...

Страница 103: ...high quality video transmission without the expense of a regular ISDN call Basic Network Configuration The eyesite 550 supports 10 100 Base T connection over IP based networks using static and dynamic DHCP settings for IP address and subnet mask This allows users to make calls on a local network from one IP address to another There is support for a default gateway IP port mapping and or port forwa...

Страница 104: ...ns can be through a corporate network a leased line VPN or commonly a cable ADSL or SDSL broadband line PSTN Lines can be regular phone lines in a home or small business environment or PBX Private Branch Exchange lines in larger businesses with a receptionist or call handling system The examples included in this Appendix provide useful hints for getting the best out of your phone line Item IP PSTN...

Страница 105: ... line however a location service may be chosen if required to allow simpler numbering or to provide notification of a loss of service Dynamic DHCP Addresses examples 3 4 If you cannot get a fixed IP address known as a static IP address it is likely that you will get a dynamic DHCP address Dynamic Host Configuration Protocol This is presented automatically but can change if the equipment is powered...

Страница 106: ...ypes of location service SCOTTY StatIXTM server recommended example 4 SCOTTY s StatIX server provides a simple affordable location service It is available for a low monthly charge and offers a number of useful features over an H 323 gatekeeper Single UDP port number for calls and location service This allows a single port forwarding rule in the firewall to cover calls and location service e mail o...

Страница 107: ...all this must be H 323 aware to allow H 323 traffic to pass at all times despite public IP address changes Setting up your Firewall Specific firewall configuration information is beyond the scope of this document however a few useful tips are listed below Locating your firewall 1 Check on any PC that has outside access for the firewall address or default Gateway by checking the IP configuration 2 ...

Страница 108: ...ress 9 Navigate to the advanced menu for firewall configuration Finding your public IP address If you cannot find your public address on the status page of your router 1 Go to your favourite Internet search engine 2 Type in what is my IP address 3 Now enter one of the sites listed Do not take the IP address you see on this page 4 Your IP address will be shown 5 Double check by trying another site ...

Страница 109: ... move on to the application example IP addresses in the examples are example IP addresses Substitute these addresses with those provided by your ISP network administrator or router status page The menus to access in the eyesite 550 are Communications Network StatIX and H 323 menus obtained by pressing the Menu button on the eyesite 550 ...

Страница 110: ...104 ...

Страница 111: ...105 Supported Networks and Operation ...

Страница 112: ...106 ...

Страница 113: ...107 Supported Networks and Operation ...

Страница 114: ...108 ...

Страница 115: ...109 Supported Networks and Operation ...

Страница 116: ...110 Further Assistance For further information see the SCOTTY website HTTP www scottygroup com support downloads and view the Technical Notes ...

Страница 117: ...ata ports 17 64 Data speed 24 Default presets 70 DHCP 23 24 Diagnostic 17 Diagnostic information 82 Dialed calls list 51 E Entering letters 16 Entering numbers 16 External connectors 64 F Far 76 Far end control 58 Frame rate 60 Function buttons image 60 picture in picture 56 privacy 57 snapshot 57 source 58 G Gatekeeper Address 26 28 Gatekeeper Mode 26 Gateway 23 H H 323 Extension 26 H3223 Setup 2...

Страница 118: ...0 Setting default preset 70 Setting the user mode 20 Setup H323 25 Setup menu 15 Setup menu options 17 Snapshot 57 Snapshot button 57 Source button 58 Speed dial menu 50 Speed dialing 50 Start button 50 StatIX Setup 27 Supervisor mode 74 75 76 Supervisor PIN 68 74 76 using in a call 76 Switching between video sources 67 T Technical specification audio and video inputs 85 audio and video outputs 86...

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