Scientific Atlanta PowerVu D9228, Инструкция по установке и эксплуатации

Страница: 81 / 110

707-161 Rev. 3 Customer Support Information A-3
Customer Support Information
(continued)
Product Return
To return any Scientific-Atlanta product for repair or replacement, perform the
following procedure. To be eligible for credit, a Return Material Authorization
(RMA) number must accompany each product returned to Scientific-Atlanta. You
can only obtain this number from your local Scientific-Atlanta Customer Support
Center in advance of product return. Be sure to include this number in all
correspondence.
1. Telephone your regional Customer Support Center or fax Scientific-Atlanta
and request a Return Material Authorization for product return.
2. Tag or label the product with the following information
•
Your name and full return address
•
Telephone contact number
•
RMA number
•
Sales order (if available)
•
Purchase order (if available)
•
Date the product was received
•
Brief description of problems
3.
Repackage the product using the original carton and packing materials, if
possible. If the original packaging is not available, repackage the product
using a suitable corrugated cardboard carton (or similar shipping container).
Be sure to wrap the product in sufficient protective packaging to prevent
damage to the equipment during shipment.
4. Print or attach the following information on the outside of the carton or
shipping container.
•
The full shipping address
•
Your name, your business name and full return address
•
Contact telephone number
•
RMA number
5. Ship the product prepaid and insured to the Scientific-Atlanta Customer
Support Center (or other repair location) as directed. If you are unsure about
where to ship the product, contact your local Scientific-Atlanta Customer
Support Center, Scientific-Atlanta dealer or distributor.
Note: Scientific-Atlanta does not accept freight collect. Be sure to prepay all
return shipments.