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707-161 Rev. 3

Customer Support Information

A-1

Appendix A

Customer Support Information

Customer Support Information

Hotlines

Scientific-Atlanta provides customers with 24-hour hotline support from anywhere
in the world. If you require technical assistance or product training support, or if you
have any questions concerning your Scientific-Atlanta product, contact the
appropriate Customer Support Center from those listed below.

If you call
from...

Support
Location

Regular Hours

After Hours

Fax

USA or
Canada

USA:
Atlanta, Georgia

Canada:
Toronto, Ontario

Toll-free:

1-888-949-4786

Toll-free:

1-888-949-4786

1-770-903-5567

South
America

Buenos Aires,
Argentina

+54-1-342-0321 1-770-236-4786 +54-1-325-5900

Europe,
Middle East
or Africa

London, England Toll-free (within Europe):

1-800-220-145

Direct:

Return material /tracking:

+44-1923-271460

Decoder support:

+44-1923-271467

Uplink/software support:

+44-1923-271420

1-770-236-4786

+44-1923-269018

Asia or
Australia

Sydney, Australia Toll-free:

1-800-500-518

Direct:

+61-2-9975-3678

1-770-236-4786 +61-2-9451-4432

Media Networks customers who call a Customer Support Center are asked
specific questions in order to identify their needs. In this way, each call can be
directed to the customer support representative most experienced with your
Scientific-Atlanta product. Customer Support Centers also provide the following
pre- and post-sales support services for Scientific-Atlanta products.

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Содержание PowerVu D9228

Страница 1: ...PowerVu Multiple Decryption Receiver Models D9228 and D9228 2...

Страница 2: ...installer ou d utiliser ce produit Pr tez une attention particuli re toutes les r gles de s curit Zu beachten Bitte lesen Sie vor Aufstellen oder Inbetriebnahme des Ger tes dieses Handbuch in seiner G...

Страница 3: ...PowerVu Multiple Decryption Receiver Models D9228 and D9228 2 Installation and Operation Guide...

Страница 4: ...document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employ...

Страница 5: ...symbol until you fully understand the indicated conditions This symbol indicates important operating or maintenance instructions This symbol indicates a live terminal the symbol points to the terminal...

Страница 6: ...of this product Cables Always disconnect all power cables servicing this product Always pull on the plug or the connector to disconnect a cable Never pull on the cable itself Do not walk on or place...

Страница 7: ...indiqu es par un symbole Ce symbole figure dans la documentation accompagnant ce produit Il indique d importantes instructions de fonctionnement ou d entretien Ce symbole peut tre attach ce produit I...

Страница 8: ...limentation avant de r parer ce produit Tirez toujours sur la prise ou le connecteur pour d brancher un c ble Ne tirez jamais directement sur le c ble Ne marchez pas sur les c bles ou les prises et n...

Страница 9: ...uf dem Ger t und oder in der ihm beiliegenden Literatur Es bedeutet wichtige zu beachtende Betriebs oder Wartungsanweisungen Wenn dieses Zeichen am Ger t angebracht ist warnt es vor einer spannungsf h...

Страница 10: ...tes sind alle Kabel zu entfernen Hierzu grunds tzlich am Stecker oder Verbindungsst ck und niemals am Kabel selber ziehen Nicht auf die Kabel oder Stecker treten oder diese einer Zugbelastung aussetze...

Страница 11: ...pa a a este producto Este s mbolo indica instrucciones importantes de funcionamiento o mantenimiento Es posible que este s mbolo est pegado al producto Este s mbolo indica un terminal vivo la flecha a...

Страница 12: ...os los cables el ctricos antes de revisar o reparar el producto Tire siempre del enchufe o del conector para desconectar un cable Nunca tire del cable mismo No camine ni aplique presi n sobre los cabl...

Страница 13: ...gnamento del prodotto indica importanti istruzioni d uso e di manutenzione Sul prodotto potete vedere questo simbolo che indica un dispositivo terminale sotto tensione la freccia punta verso il dispos...

Страница 14: ...i svolgere l assistenza tecnica al prodotto Per scollegare un cavo tirate la spina o il connettore non tirare mai il cavo stesso Non calpestare o sottoporre a sollecitazioni i cavi o le prese Fusibile...

Страница 15: ...W 1 Read Instructions read all the safety and operating instructions before this product is operated 2 Retain Instructions retain the safety and operating instructions for future reference 3 Heed Warn...

Страница 16: ...egisters stoves or other products including amplifiers that radiate heat 11 Power Sources Operate this product only from the type of power source indicated on the marking label If you are not sure of...

Страница 17: ...e product 18 Servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards Refer all servicing to qualified service perso...

Страница 18: ...d supporting structure grounding of the lead in wire to an antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode see figure below ANTEN NA LEAD IN WIRE...

Страница 19: ...the following code Color Mains lead wire Green and yellow Earth Blue Neutral Brown Live Connecting the mains lead As the colors of the wires in the mains lead of this apparatus may not correspond to t...

Страница 20: ...rs of the wires in the mains lead of this apparatus may not correspond with colored markings identifying the terminal in your apparatus proceed as follows 1 Connect the blue wire to the black terminal...

Страница 21: ...improper installation maintenance or use abnormal conditions of operation attempted modification or repair by the purchaser or an act of God We will reperform any services which do not conform to this...

Страница 22: ...orward the Item prepaid 4 If the Item or fault is not covered by warranty an estimate of charges will be furnished before work begins Limitation of Liability EXCEPT FOR CLAIMS FOR PERSONAL INJURY CAUS...

Страница 23: ...e 3 4 R10 Main Menu 3 5 R21 Configuration Menu 3 7 R22 Diagnostics Menu 3 12 R23 Misc Setup Menu 3 13 R24 Presets Setup Window 3 15 R31 32 RF Setup Menu 3 16 R33 Map Menu 3 19 R34 Misc Diagnostics Men...

Страница 24: ...xxii 707 161 Rev 3...

Страница 25: ...ssed through PID dropping or PID remapping to suit various applications Full or partially modified transport streams can be made available to four independent outputs two DVB ASI and two configurable...

Страница 26: ...nd audio services PID dropping re mapping Four independent transport stream outputs Two dedicated DVB ASI outputs Two outputs independently selectable between SWIF and DHEI Ethernet interface supporti...

Страница 27: ...o an MPEG program When illuminated continuously indicates the ISE has been assigned to decrypt a program and the program has been decrypted successfully or the program is being broadcast in the clear...

Страница 28: ...t at full range C Slide switch MO ST mono stereo provides Balanced Audio combined L R channel monaural output when set to MO and discrete Left and Right channel stereo output when set to ST D XLR bala...

Страница 29: ...SIGNAL GND Pin 22 PCLKB0 Pin 10 NC Pin 23 PDATB0 Pin 11 NC Pin 24 PSYNCB0 Pin 12 NC Pin 25 SENSEBOL Pin 13 NC Pin 26 NC J BNC connector ASI 1 2 provide ASI output of MPEG 2 packets K ST fiber optic SW...

Страница 30: ...tor 10 Base T Ethernet connection N LEDs Ethernet status LEDs as follows TX Transmit status Illuminates when transmitting RX Receive status Illuminates when receiving CL Collision illuminated when a d...

Страница 31: ...cryption R eceive r D92 28 TM 1 2 3 H ELP 4 5 6 MA P 7 8 9 YES A LT 0 V IEW ME NU SELECT SIGNAL ALT 1 2 3 4 5 6 7 8 9 10 11 1 2 13 14 15 16 MDR Terrestrial Network Cable Network MMDS Network S a t e...

Страница 32: ...1 8 Getting Started 707 161 Rev 3 Setup Flowchart...

Страница 33: ...use the MDR immediately without having to set the various menus that comprise the MDR s configuration A lock level is a setting that can selectively restrict access to various MDR functionalities For...

Страница 34: ...Type in the number to recall the preset configuration for example 1 for Athena 1 2 for Athena 2 8 for A E The preset configuration will be loaded it may take a few seconds to load the configuration fr...

Страница 35: ...103 104 105 106 Config Diag Misc Preset 1 R31 32 RF Setup Menu Configuration Settings Frequency 04 06000 L band Freq 1090 000 FEC Rate 7 8 Band C Symbol Rate 29 37 AFC Level LNB Power OFF Signal Leve...

Страница 36: ...108 109 110 111 112 Config Diag Misc Preset 2 R31 32 RF Setup Menu Configuration Settings Frequency 04 1000 L band Freq 1050 000 FEC Rate 7 8 Band C Symbol Rate 29 37 AFC Level LNB Power OFF Signal Le...

Страница 37: ...114 115 116 117 118 Config Diag Misc Preset 3 R31 32 RF Setup Menu Configuration Settings Frequency 04 1600 L band Freq 990 000 FEC Rate 7 8 Band C Symbol Rate 29 37 AFC Level LNB Power OFF Signal Lev...

Страница 38: ...0 121 122 123 124 Config Diag Misc Preset 4 R31 32 RF Setup Menu Configuration Settings Frequency 03 9400 L band Freq 1210 000 FEC Rate 7 8 Band C Symbol Rate 29 37 AFC Level LNB Power OFF Signal Leve...

Страница 39: ...nassigned Unassigned Unassigned Unassigned Unassigned Config Diag Misc Preset 8 R31 32 RF Setup Menu Configuration Settings Frequency 03 9800 L band Freq 1170 00 FEC Rate Band C Symbol Rate 27 69 AFC...

Страница 40: ...rn to the R21 Configuration Menu a solid pipe should now be established between the selected input for example RF 1 or RF 2 and the centre box 5 Cycle through the available programs on the input trans...

Страница 41: ...locked including the lock level setting Access is only possible via Ethernet or via uplink signal that is PowerVu Plus Network Centre How to Change the Lock level CAUTION a There are eight Presets on...

Страница 42: ...nu Lock Level Access Accessible at Lock Level Menu Function 0 1 2 3 ISE Assignment YES Config YES YES YES Diag YES YES YES Misc YES YES YES Preset Recall YES YES Preset Save as YES R21 Configuration M...

Страница 43: ...ible at Lock Level Menu Function 0 1 2 3 All parameters YES R22 Diagnostics Menu Lock Level Access Accessible at Lock Level Menu Function 0 1 2 3 All parameters YES YES YES R34 Misc Diagnostics Menu L...

Страница 44: ...2 3 Clear ADP count YES YES YES Front Panel Keys while not in menu Lock Level Access Accessible at Lock Level Key 0 1 2 3 0 9 YES YES YES ALT YES YES YES YES HELP YES YES YES MAP YES YES YES YES YES Y...

Страница 45: ...ES YES YES YES NA A Up Down to scroll through available options B Press YES to enter numeric Edit mode Display at Lock Level Edit at Lock Level 0 1 2 3 0 1 2 3 Network ID ALT2 0 YES YES YES NA Transpo...

Страница 46: ...tate 1 ALT3 2 YES YES YES YES NA Alarm State 2 ALT3 3 YES YES YES YES NA TBD ALT3 4 Fixed PID Download lets you specify PID number for fixed PID download ALT3 5 YES YES View Select Application Version...

Страница 47: ...the following topics Topic See Page Overview 3 1 Terms and Concepts 3 2 On Screen Help 3 3 Menu Tree 3 4 R10 Main Menu 3 5 R21 Configuration Menu 3 7 R22 Diagnostics Menu 3 12 R23 Misc Setup Menu 3 13...

Страница 48: ...ton or to access a menu described by a button Before you can select or edit an item you must first highlight it Edit Mode Edit mode refers to editing the contents of a button or field When you first s...

Страница 49: ...help about any button or field by first highlighting the item and then pressing the front panel HELP key In some cases the help text is displayed in more than one Help window To display the subsequent...

Страница 50: ...3 4 Using the Menus 707 161 Rev 3 Menu Tree The following illustration shows the menu hierarchy that is how the menus are interrelated...

Страница 51: ...are 16 ISEs the MDR can decrypt up to 16 programs simultaneously Programs that are broadcast by the uplink without encryption that is in the clear do not require to be assigned to an ISE A red button...

Страница 52: ...this button to display the R21 Configuration Menu used to configure the MDR inputs and outputs D Click this button to display the R22 Diagnostics Menu E Click this button to display the R23 Misc Setu...

Страница 53: ...input and then press the front panel MAP key If the signal is connected to the ASI input highlight the ASI input Ref B and then press the front panel MAP key Input RF 1 or RF 2 must first be set up vi...

Страница 54: ...light the input RF 1 RF 2 or DVB ASI 2 Press the front panel MAP key The input is routed to the program button Ref E Note A broken pipe indicates that no valid signal is present on the selected input...

Страница 55: ...ogram Possible status messages and their descriptions follow 1 Program number and name 2 Status of ISE Can be one of 2a No ISE assigned or 2b Program Auth or 2c No Auth Key 3 Status of program Can be...

Страница 56: ...ot be erased from non volatile memory You can map the program to any or all of the four outputs or you can break any of the output mapping pipes in one of the following two ways To map or break indivi...

Страница 57: ...he description in Ref G K Audio button lets you select which audio stream of the selected program will be monitored A program can contain many audio streams along with the video stream Radio programs...

Страница 58: ...ct key Additionally you can use this menu to display the R34 Misc Diagnostics Menu How to display 1 R10 Main Menu Diag button Description Ref Description A Media Access Control MAC address The unique...

Страница 59: ...d b All previous manually set configurations will be lost and c The MDR will use the default configuration settings How to display 1 R10 Main Menu Misc button Description Ref Description A Monitor let...

Страница 60: ...criptions Mode 1 C cube proprietary Mode 3 DVS 053 Mode 4 SA DVS 053 Mode 5 DVS 053 Rev 6 Mode 7 Motorola proprietary EIA 608 F Download button clicking this button displays the R35 Download Menu G Co...

Страница 61: ...Description Ref Description A Recall button click this button to key in a Preset number The MDR automatically assumes the configurations settings of that Preset B Save As button click this button to k...

Страница 62: ...ton 2 R21 Configuration Menu RF button corresponding to the correct input Description Ref Description A Downlink frequency in GHz B Forward error correction rate C Symbol rate in Msym s Used by the re...

Страница 63: ...22kHz will be modulated on LNB power I Click this button to display the following window where you can edit the Network ID A If you know the network ID enter it in this field B Click these up and down...

Страница 64: ...L O Freq 1 L Band Freq Example 4 100 GHz 5 150 GHz 1050 MHz Typical single Ku Band configuration L O Freq 1 10 750 GHz L Band Freq Downlink freq L O Freq 1 Typical dual Ku Band configuration L O Freq...

Страница 65: ...Prog this displays a list of all streams carried by the selected program their input PIDs as defined by the uplink and their current output PIDs The MDR has memory that records the attributes of progr...

Страница 66: ...the program Ref E To assign a different ISE to the program 1 Highlight box C 2 Press the front panel SELECT key to enter Edit mode 3 Key in the new ISE number 1 16 4 Press the front panel SELECT key...

Страница 67: ...which type of streams should be displayed in the stream list Ref A There are three types to choose from Prog Streams that are part of an MPEG program PSI Program Specific Information type Other User...

Страница 68: ...the new PID number 4 Press the front panel SELECT key to exit Edit mode CAUTION Be sure you do NOT assign an output PID that is already in use by any stream of any program Although the user interface...

Страница 69: ...ble test tone How to display 1 R10 Main Menu Diag button 2 R22 Diagnostics Menu Misc Diag button Description Ref Description A The alarm definition there are 32 predefined alarm conditions that you ca...

Страница 70: ...MSM Dual Port RAM Error Debug Only 23 Transport Error in FPGAs Debug Only 24 Ethernet Error Debug Only 25 PSI Error Debug Only 26 NVM Write Error Debug Only 27 Over the air Download Failure Debug Only...

Страница 71: ...n the back panel There are 32 bars in this field each corresponding to one of the 32 predefined alarm conditions Under no alarm conditions terminals C and NC on the relay Alarm 2 are electrically open...

Страница 72: ...your external monitor To return to the menu press any key I Clear Alarm button click this button to reset any previously triggered alarm condition which is no longer present J This area displays the...

Страница 73: ...button 2 R23 Misc Setup Menu Download button Description Ref Description A Displays the following statistics about software versions BOOT the version number of the current boot code Boot code cannot b...

Страница 74: ...ting for CDT DL Download has timed out MDR is waiting for CDTs or a new DL sequence Updating App Table MDR is updating the application table with new software version MDR will not reboot D Indicates t...

Страница 75: ...ceive downloads Source IP IP address of the last TFTP server used during an MDR rear panel download H CDT PID Code Download Table PID displays CDT PID or lets you enter the CDT PID to be used for the...

Страница 76: ...Access button Description Ref Description A The ISE number there are 16 on the MDR B The ISE user address C The ISE unencrypted and encrypted ADP counters Each counter represents good ADPs total ADPs...

Страница 77: ...ontinued Ref Description F Clear button click this button to clear the ADP counters G More button click this button to toggle between screen 1 and 2 that together display the status for all 16 ISEs H...

Страница 78: ...display 1 R10 Main Menu Misc button 2 R23 Misc Setup Menu IP Network Setup button Description A B C D Ref Description A The Local IP Subnet Mask and Gateway to be used on the next startup B Media Acce...

Страница 79: ...outh America Buenos Aires Argentina 54 1 342 0321 1 770 236 4786 54 1 325 5900 Europe Middle East or Africa London England Toll free within Europe 1 800 220 145 Direct Return material tracking 44 1923...

Страница 80: ...on costs both to and from the factory At the customer s request Scientific Atlanta will make reasonable efforts to provide warranty service at the customer s premises provided that the customer pays c...

Страница 81: ...order if available Date the product was received Brief description of problems 3 Repackage the product using the original carton and packing materials if possible If the original packaging is not ava...

Страница 82: ...A 4 Customer Support Information 707 161 Rev 3...

Страница 83: ...65 dBm per carrier Frequency Range 950 MHz to 2150 MHz Symbol Rate 1 45 Msymbols s RF Input Separation 40 dB LNB Power 13 18 V 400 mA Maximum transport bitrate 49 7 Mbits sec 22 kHz Band Switch 22kHz...

Страница 84: ...og Monitor Video Output Number One Connector BNC 75 ohm Decompression MPEG 1 or MPEG 2 4 2 0 Video Standard 525 625 Auto switchable Level 140 IRE 10 NTSC 1 0 V p p 10 PAL Maximum Video Rate 15 Mb s Vi...

Страница 85: ...m Cross Talk 60 dB minimum 1 kHz Frequency Response 2 dB maximum from 20 Hz to 20 kHz Environmental Operation Temperature 0 C to 50 C 32 F 122 F Storage Temperature 40 C to 60 C 40 F to 140 F Relative...

Страница 86: ...B 4 Technical Specifications 707 161 Rev 3...

Страница 87: ...ys which Alt Mode function is currently selected A1 A2 or A3 When you have selected the Alt Mode function you need press the appropriate front panel numeric key to perform the function you want Editin...

Страница 88: ...SWIF DHEI 2 2 FEC display Select Preset Alarm State 1 3 BER display Lock Level Alarm State 2 4 FRQ display Display Error Unforced download 5 SYM display Edit symbol rate Power LNB Y N Fixed PID downlo...

Страница 89: ...ow keys Press YES again to save You can also edit the frequency in the LNB 1 or LNB 2 Setup Menu 5 SYM display Edit symbol rate Displays the current symbol rate You can edit the symbol rate with the n...

Страница 90: ...this in the LNB 1 or LNB 2 Setup Menu 6 L O Freq 1 Displays local oscillator frequency 1 To edit this frequency press YES enter the desired frequency then press YES again to save You can also edit thi...

Страница 91: ...oad ends or you press VIEW to escape If a download is already in progress the word INPROG is displayed on the LED The LED afterwards displays the progress of the ongoing download until it ends or you...

Страница 92: ...the transport Procedure Tune the MDR to a signal Channel change to the specific program for its bit rate information While in the Video mode i e On screen Menu is not selected Press the ALT key three...

Страница 93: ...ate for the entire incoming transport steam ASI 1 The bit rate for the first ASI output ASI 2 The bit rate for the second ASI output SWIF 1 DHEI 1 The bit rate for the first SWIF DHEI output depending...

Страница 94: ...C 8 Alt Mode Operation 707 161 Rev 3...

Страница 95: ...m a quarterly visual inspection according to the following table Inspect To ensure that Chassis There is no mechanical damage or evidence of overheating All chassis air vents are unobstructed and free...

Страница 96: ...D 2 Preventive Maintenance 707 161 Rev 3...

Страница 97: ...For more information about product ordering contact your local Scientific Atlanta Customer Support Center Scientific Atlanta dealer or distributor Available Models 803 426 803 421 2 ASI and 2 SWIF DH...

Страница 98: ...E 2 Product Identification 707 161 Rev 3...

Страница 99: ...ces to create a QAM channel Typically no changes are necessary to the factory configured presets to operate in this type of installation If you need to make changes to the preset configurations you mu...

Страница 100: ...T NIT SDT TDT EMM and so on depending upon the uplink setting Move the pointer up and down to different streams Make sure the PAT PID 0 is routed to the transport outputs Use the and SELECT keys to po...

Страница 101: ...r One is a double headed Y cable part number 009 01139 01 Depending upon whether it is an IRT or MDR you must use a different fork of the Y cable to connect to the CherryPicker because the DHEI pinout...

Страница 102: ...ssociated with a particular program You do not need to make any changes to these PIDs 2 Change the mode to PSI You may see stream types such as PAT CAT NIT SDT TDT EMM and so on depending upon the upl...

Страница 103: ...tput exceeds the 27 Mbps limit and you must reduce the number of programs routed to this particular output R21 G To work with IRT using PID overlay mode you must remap both video and audio PIDs accord...

Страница 104: ...type in an Out PID in accordance with the PID Number Convention table above Cursor to the Audio PID and perform PID remapping in a similar fashion Make sure all other PIDs for example PMT ECM and so...

Страница 105: ...DHEI output to the IRT Expansion Output You can use a straight through DHEI cable to interconnect these units Different cable lengths are available S A Part number 774 487 120 length GI Part number 4...

Страница 106: ...F 8 Possible Output Configurations 707 161 Rev 3...

Страница 107: ...707 161 Rev 3 Conformity G 1 Appendix G Conformity Technical Specifications...

Страница 108: ...vision receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an AC outlet on a circuit different from that to which the receiver is connected Contac...

Страница 109: ......

Страница 110: ...erbachstrasse 28 32 61476 Kronberg Germany Tel 49 0 6173 9280 Fax 49 0 6173 9281 50 Italy Via Fosso Centroni 4 Angolo Via Anagnina 00040 Roma Italy Tel 39 67 984 0030 Fax 39 67 984 0034 Argentina Arge...

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