7
Troubleshooting
Condition/Problem
Things to Check
Solution
Console will not power up/turn
on/start
Batteries
Make sure batteries are installed correctly. If batteries are
correctly installed, replace with a set of new batteries.
Check data cable integrity
All wires in cable should be intact. If any are visibly crimped
or cut, replace cable.
Check data cable connections/
orientation
Make sure cable is connected securely and oriented
properly. Small latch on connector should line up and snap
into place.
Check console display for
damage
Check for visual sign that console display is cracked or
otherwise damaged. Replace Console if damaged.
If the above steps do not resolve the problem, contact
Customer Care for further assistance.
Speed displayed is not accurate
Display set to wrong unit of
measure. (English/Metric)
Change display units.
Speed displayed is always “0”/
stuck in Pause mode
Data cable
Make sure the data cable is connected to the back of the
Console and the main frame assembly.
No speed/RPM reading
Check data cable integrity
All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check magnet position (requires
shroud removal)
Magnet should be in place on pulley.
Check RPM Sensor (requires
shroud removal)
RPM sensor should be aligned with magnet and connected
to data cable. Realign sensor if necessary. Replace if there is
any damage to the sensor or the connecting wire.
Console shuts off (enters sleep
mode) while in use
Check data cable integrity
All wires in the cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into
place.
Check magnet position (requires
shroud removal)
Magnet should be in place on pulley.
Check RPM Sensor
Contact Customer Care for further assistance.
Unit rocks/does not sit level
Check leveler adjustment
Leveling feet may be turned in or out to level bike.
Check surface under unit
Adjustment may not be able to compensate for extremely
uneven surfaces. Move bike to level area.
Pedals loose/unit difficult to
pedal
Check pedal to crank connection
Pedal should be tightened securely to crank. Be sure con-
nection is not cross-threaded.
Check crank to axle connection
Crank should be tightened securely to axle.
Clicking sound when pedaling
Check pedal to crank connection
Remove pedals and reattach fully.
Rattling or grinding sound when
pedaling/unit difficult to pedal
Check chain tension (requires
chain guard door removal)
Open chain guard door to see the chain. Tension should not
be too loose (nor too tight). Contact Customer Care for as-
sistance.
Seat post movement
Check locking pin
Be sure adjustment pin is locked into one of the seat post
adjustment holes.
Check adjustment knob
Be sure knob is securely tightened.
