19 AltiTouch Plus User Guide
Handling Calls
When you are connected to a caller, you can use the
softkeys to transfer callers, place them on hold, park
them, or create a conference call.
Placing a Call on Hold
To place a call on hold, press the
Hold
or
Transfer
key. Do not hang-up your phone at this
point. To retrieve the held call, press the
Back
key.
Tip: Do not use the
button at the top of the
phone to place callers on hold. This simply mutes the
call and they will not hear any on-hold music
connected to your AltiGen system.
Parking Calls
To place a call on hold so that it can be retrieved
from another extension, you must park the call. The
most common Park Method is the System Park.
While connected to a call
1. Press
the
Hold
key
2. Press
the
Syspark
key
3. Listen for the park number
4. Press
the
hangup
key
To retrieve the parked call from another extension or
from this extension,
1. Press
the
Pickup
key from the idle state
screen
2. Press
the
SysPrk
key, enter the park
number and press
Done
3. Or you can use the interactive System park
retrieval described in the next section.
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