Instructions for the installer, maintenance
technician and final user
Page 31 of 33
© SandenVendo Europe SpA
6.2 Tray Errors
Problem
Possible causes
Recommended solutions
The motor of the selection does not
work
The motor was overloaded and
went out of service.
Check the operation of the motor
with the test menu.
Check the set up of the selections
and the step of the spirals.
The motor has not been assigned to
a selection.
Carry out the "spiral detection" as
indicated in the programming
manual.
Connection problems
Check the motor connections
The presence of the motor is not
detected
Check the harness connection.
Check the motor.
The motor not working
Replace the motor.
The spiral rotates more than once
The product has not been
dispensed
Setting activated trough the menu,
check programming manual
The dispensed product was not
detected by the optical barrier.
Check the optical barrier on the
door.
Check harness of the optical barrier.
Replace the optical barrier.
Faulty of spiral motor
Replace the motor
Defective board
Replace the board
Faulty harness
Check harness connections and
integrity, replace if necessary.
Two or more motor start operating
at the same time
Harness connection problems
Check harness connections and
integrity, replace if necessary.
Defective board
Replace the board
Only technicians from SandenVendo Europe or authorized personnel may carry out
operations that require the machine’s lower protection to be opened, because of
possible risk of electric shocks and moving mechanical parts.
