S&C Instruction Sheet 1023-550 7
Troubleshooting Overview
Figure 1. Capacitor control components.
Test points are accessible below the faceplate. See Figure 1.
Test Points
Load fuse
Terminal strip
Test points
Tools Required
A properly functioning IntelliCap Plus control shows
**UNIT OK**
on the first line
of the LCD screen and scrolls data on the second line. If you suspect trouble, and find
that the LCD screen is normal, you have two options. You can continue to follow these
troubleshooting instructions, or you can save a snapshot of the control and contact S&C
Electric Company. See the “Using A Snapshot” section in Instruction Sheet 1023-540, “S&C
IntelliCap® Plus Automatic Capacitor Control:
Operation.
”
If the LCD screen does not show
**UNIT OK**
or is not scrolling data, check the
error messages described in Table 1 on page 10. To eliminate the possibility of software
malfunction, reload the operating software into the control.
STEP 1.
Connect a PC (loaded with IntelliLink Setup Software) to the Local Comm. Port on
the faceplate.
STEP 2.
From the Windows START button select: Programs>EnergyLine>Update.
STEP 3.
On the Update Control Software dialog box, select the check boxes: Don’t Preserve
Data and High Speed.
STEP 4.
Select the START UPDATE button.
STEP 5.
The operating system will be reloaded into the IntelliCap Plus control, and the LCD
screen should show: **UNIT OK** on the first line, and the data should scroll on the
second line.
STEP 6.
If the trouble remains, continue following these Troubleshooting Instructions or
contact S&C Electric Company.
Basic Troubleshooting
To correct a problem, one or more of the following tools may be required:
• Multimeter
• 4-inch long, #2 Phillips screwdriver
• 4-inch long, 1/4-inch-blade screwdriver
NOTICE
If the suggested troubleshooting steps do not resolve the problem, call S&C Electric
Company Global Support Monitoring Center at (888) 762-1100 .
