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5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems

168

• Power and cable connecting problems

169

• Printing problems

170

• Printing quality problems

174

• Operating system problems

182

Содержание Xpress CLP-365W/XAA

Страница 1: ...rmation concerning the installation basic operation and troubleshooting on windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Страница 2: ...ay 28 Basic printing 35 3 Maintenance Ordering supplies and accessories 41 Available supplies 42 Available maintenance parts 44 Storing the toner cartridge 45 Redistributing toner 47 Replacing the toner cartridge 49 Replacing the waste toner container 51 Replacing the imaging unit 53 Cleaning the machine 55 Tips for moving storing your machine 57 4 Troubleshooting Tips for avoiding paper jams 59 C...

Страница 3: ...know before using the machine Key benefits 4 Features by models 6 Useful to know 9 About this user s guide 10 Safety information 11 Machine overview 17 Control panel overview 20 Turning on the machine 22 Installing the driver locally 23 Reinstalling the driver 25 ...

Страница 4: ...ter Convenience You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 134 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Easy Capture Manager on page 152 Samsung Easy Printer Manager and Samsung Printer Status are a program that monitors and informs...

Страница 5: ...on page 140 You can print in various operating systems see System requirements on page 73 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network using the WPS button on the machine and the access point a wireless router Using the USB cable or a ...

Страница 6: ...Features by models Some features and optional goods may not be available depending on model or country Operating System Operating System CLP 36x Series CLP 36xW Series Windows Mac Linux ...

Страница 7: ...PS printer drivera a For XPS driver You can install the XPS printer driver in the Custom Installation window Refer to Software CD that was provided with your machine Samsung Easy Printer Manager Samsung Easy Color Managerb b Download the software from the Samsung website and install it http www samsung com find your product Support or Downloads Before installing check whether your computer s OS su...

Страница 8: ...ANa a Depending on your country wireless LAN card may not be available For some counties only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine IPv6 Google Cloud Print Eco printing Easy Eco Driver b b Setting the ECO settings is available from the windows driver Wi Fi Protected Setup WPS Manual duplex 2 sided printingc c Available for Windows...

Страница 9: ...eshoot accordingly see Understanding the status LED on page 64 A paper jam has occurred Open and close the top cover see Front view on page 18 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 60 Printouts are blurry The toner level might be low or uneven Shake the toner cartridge Try a different print quality setting Replac...

Страница 10: ...ing on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to p...

Страница 11: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Страница 12: ...the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can cause damage to the ma...

Страница 13: ...condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to left the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine weighs more than 40 kg 88 18 lbs lift with 4 or more people The machine coul...

Страница 14: ...t in electric shock or fire Do not put a cover over the machine or place it in an airtight location such as a closet If the machine is not well ventilated this could result in fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplu...

Страница 15: ...n explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested Using recycled supplies such as toner can cause damage to the machine In case of damage due to the use of recycled supplies a service fee will be charged For supplies that contain toner dust toner cartridge waste toner bottle imaging unit...

Страница 16: ...Safety information 16 1 Introduction When toner gets on your clothing do not use hot water to wash it Hot water sets toner into fabric Use cold water ...

Страница 17: ...es Power cord Quick installation guide Software CDa a The software CD contains the printer drivers and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Страница 18: ... model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 Output tray 2 Output support 3 Top cover 4 Control Panel 5 Tray 6 Front cover 7 Front cover release button 8 Toner cartridges 9 Waster toner container 10 Imaging unit 8 9 10 1 2 3 6 7 5 4 ...

Страница 19: ...tration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 Rear cover 2 Power receptacle 3 USB port 4 Network porta a CLP 36xW only 1 4 3 2 ...

Страница 20: ... button and the green LED will start blinking If you want to print only the active screen release the button when the green LED stops blinking If you want to print the whole screen release the button while it s blinking Manual print Press this button each time you load a sheet of paper in the tray if you have selected Manual Feeder for Source in your printer driver Print Screen can only be used in...

Страница 21: ...ints event log report usage counter Press and hold this button for about 4 seconds until the green LED blinks quickly and release Prints supplies info report Press and hold this button for about 6 seconds until the green LED on and release 5 Power Wakeup You can turn the power off or wake the machine up from the sleep mode with this button 6 Status LED Shows the status of your machine see Status L...

Страница 22: ...ntroduction Turning on the machine 1 Connect the machine to the electricity supply first 2 press Power Wakeup on the control panel If you want to turn the power off press Power Wakeup on the control panel 1 2 ...

Страница 23: ... following steps below and go on to installing a network connected machine s driver see Advanced Guide If you are a Mac or Linux operating systems user refer to the Installation for Mac on page 91 or Installation for Linux on page 93 The installation window in this User s Guide may differ depending on the machine and interface in use Only use a USB cable no longer than 3 meters 118 inches ...

Страница 24: ...rams Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK 2 Read and check The software End User License Agreement and I have reviewed and accept the term of the License Agreement Then click Next 3 Follow the instructions in the installation window You can select the software applications in the Select Software to Install Window ...

Страница 25: ... reinstall the driver 13 Windows 1 From the Start menu select Programs or All Programs Samsung Printers your printer driver name Uninstall 2 Follow the instructions in the installation window 3 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 23 ...

Страница 26: ... want to set the machine s default settings Refer to the next section if you would like to set or change values This chapter provides information about the overall menu structure and the basic setup options Printing a demo page 27 Media and tray 28 Basic printing 35 ...

Страница 27: ...sage Printing a demo page Print a demo page to make sure that the machine is operating correctly Windows only To print a demo page Open the Printing Preferences see Opening printing preferences on page 36 Samsung tab Demo page ...

Страница 28: ...s machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 70 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guide If you do not adjust the g...

Страница 29: ... paper tray see Tray overview on page 28 2 Open the paper cover 3 Press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide 4 Flex or fan the edge of the paper stack to separate the pages before loading papers 2 1 2 3 ...

Страница 30: ...ength guide and paper width guide For paper longer than Legal sized press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide Do not push the paper width guide too far causing the media to warp Do not use a paper with a leading edge curl it may cause a paper jam or the paper can be wrinkled If you do not adjust the paper width ...

Страница 31: ...the paper width guide and slide it to the edge of the paper stack without causing it to bend 7 Close the paper cover 8 Insert the paper tray 9 When you print a document set the paper type and size for the tray see Setting the paper size and type on page 34 ...

Страница 32: ...Device Settings Then set the paper type from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 36 Whenusing specialmedia we recommend you feed one sheetat a time see Print media specifications on page 70 To see for paper weights for each sheet refer to Print media specifications on page 70 Included Blank Not available Types Traya Plain Thick Thin Bond Co...

Страница 33: ...e than 5 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once...

Страница 34: ...d preprinted paper verify that the ink on the paper is dry During the fusing process wet ink can come off preprinted paper reducing print quality 4 Setting the paper size and type After loading paper in the paper tray set the paper size and type The paper setting in the machine and driver should match to print without a paper mismatch error To change the paper setting set in the machine from the S...

Страница 35: ...eferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow see Openingprinting...

Страница 36: ...ting Preferences window that appears in this user s guide may differ depending on the machine in use However the composition of the Printing Preferences window is similar When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setti...

Страница 37: ...e Samsung tab allows you to save the current preferences for future use To save a Favorites item follow these steps 1 Change the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in t...

Страница 38: ...dvanced mode Device Settings see Device Settings on page 160 Setting eco mode on the driver Open the Eco tab to set Eco mode When you see the eco image that means the eco mode is currently enabled Another way for Eco printing is to use the Easy Eco Driver application See Easy Eco Driver on page 155 Eco options Printer Default Follows the settings from the machine s control panel None Disables Eco ...

Страница 39: ...ode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in printing mode refers to the average printing power consumption of this machine The actual amount displayed is only an estimate as the actual amount may ...

Страница 40: ...your machine Ordering supplies and accessories 41 Available supplies 42 Available maintenance parts 44 Storing the toner cartridge 45 Redistributing toner 47 Replacing the toner cartridge 49 Replacing the waste toner container 51 Replacing the imaging unit 53 Cleaning the machine 55 Tips for moving storing your machine 57 ...

Страница 41: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Страница 42: ...ng to the specific country conditions Type Average yielda a Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Part name Toner cartridge Average continuous black cartridge yield Approx 1 500 standard pages Black Average continuous color cartridge yield Approx 1 000 standard pages Ye...

Страница 43: ...enuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty ...

Страница 44: ...lting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It will be affected by the operating system used computing performance application software connecting method media type media size and job complexity Fuser unit Approx 20 0...

Страница 45: ...and store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge is removed from the printer follow the instructions below to store the toner cartridge properly Store the cartridge inside the protective bag from the original package Store lying flat not standing on end with the same sid...

Страница 46: ...e brand refilled or remanufactured toner cartridges Samsung s printer warranty does not cover damage to the machine caused by the use of a refilled remanufactured or non Samsung brand toner cartridges 3 Estimated cartridge life Estimated cartridge life the life of the toner cartridge or imaging unit yield depends on the amount of toner that print jobs require The actual print yield may vary depend...

Страница 47: ...rint quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the top cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Printing even after the toner empty stat...

Страница 48: ...Redistributing toner 48 3 Maintenance ...

Страница 49: ...e package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area Printing even after the ...

Страница 50: ...Replacing the toner cartridge 50 3 Maintenance When a toner cartridge has reached the end of life the Printing Status window appears on the computer indicating the toner cartridge needs to be placed ...

Страница 51: ...nter stops printing Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out the waste toner container out of the machine move the container carefully not to drop it from your hands Make sure that you lay the waste toner container on a flat surface so that the toner does not s...

Страница 52: ...Replacing the waste toner container 52 3 Maintenance The order information is provided for optional accessories see Available supplies on page 42 ...

Страница 53: ...rinting Don t use sharp objects such as a knife or scissors to open the imaging unit package You could damage the surface of the imaging unit Be careful not to scratch the surface of the imaging unit To prevent damage do not expose the imaging unit to light for more than a few minutes Cover it with a piece of paper to protect it if necessary Before closing the front cover make sure all toner cartr...

Страница 54: ...Replacing the imaging unit 54 3 Maintenance ...

Страница 55: ... a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems 4 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Dampen the cl...

Страница 56: ... 56 3 Maintenance Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the top cover close the output support first 1 2 1 2 ...

Страница 57: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Страница 58: ...ful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide see Troubleshooting on page 167 If you cannot find a solution in the User s Guide or the problem persists call fo...

Страница 59: ...ned correctly see Tray overview on page 28 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specif...

Страница 60: ...60 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently ...

Страница 61: ...Clearing paper jams 61 4 Troubleshooting 1 In tray Click this link to open an animation about clearing a jam ...

Страница 62: ...Clearing paper jams 62 4 Troubleshooting 2 Inside the machine Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine ...

Страница 63: ...Clearing paper jams 63 4 Troubleshooting 3 In exit area Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine ...

Страница 64: ...ee Control panel overview on page 20 To resolve the error look at the error message and its instructions from the troubleshooting part see Troubleshooting on page 167 You also can resolve the error with the guideline from the computer s Samsung Printing Status program window see Using Samsung Printer Status on page 162 If the problem persists call a service representative ...

Страница 65: ...e is on line and can be used Red Blinking The machine is on manual printing or manual duplex printing On The cover is opened Close the cover see Machine overview on page 17 There is no paper in the tray when receiving or printing data Load paper in the tray see Loading paper in the tray on page 29 The machine has stopped due to a major error Orange Blinking Upgrading firmware On A paper jam has oc...

Страница 66: ...fe means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing Off All toner cartridges are at n...

Страница 67: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 68 Regulatory information 77 Copyright 87 ...

Страница 68: ...382 x 309 x 211 mm 15 0 x 12 2 x 8 3 inches Weight Machine with consumables 9 84 kg 21 69 lbs Noise Levela Ready mode background noise level Print mode color printing Less than 45 dB A black and white printing Less than 48 dB A Temperature Operation 10 to 32 C 50 to 90 F Storage packed 0 to 40 C 32 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingb 110 volt models AC ...

Страница 69: ...79 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine c The power consumption of power save mode may be affected by machine s status setting conditions operating environment d Power consumption can be completely avoided only when power cable is not connented...

Страница 70: ...297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83 inches Thick paper RefertothePlainpaper section Refer to the Plain paper section 86 to 120 g m2 23 to 32 lbs bond 5 sheets Thin paper RefertothePlainpa...

Страница 71: ...tion 120 to 150 g m2 32 to 40 lbs bond 5 sheets Card stock Letter Legal Oficio US Folio A4 JIS B5 ISO B5 Executive A5 Postcard 4x6 Refer to the Plain paper section 121 to 163 g m2 32 to 43 lbs bond 5 sheets Bond paper RefertothePlainpaper section Refer to the Plain paper section 105 to 120 g m2 28 to 32 lbs bond 10 sheets Archive RefertothePlainpaper section Refer to the Plain paper section 70 to ...

Страница 72: ...hes 60 to 120 g m2 16 to 32 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness Type Size Dimensions Print media weight Capacitya Tray ...

Страница 73: ...ium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86...

Страница 74: ...rvices is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB for an Intel based Mac 1 GB 1 GB Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 8 Intel processors 2 GB 4...

Страница 75: ... 2 32 64 bit SuSE 10 1 32 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Debian 4 0 5 0 32 64 bit Redhat Enterprise Linux WS 4 5 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Страница 76: ...tems Specifications Network interface 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows Server 2008 R2 Various Linux OS Mac OS X 10 4 10 8 Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP Wireless security Authentication ...

Страница 77: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basic...

Страница 78: ...or an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of the packaging material for this product i...

Страница 79: ...ay cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of wa...

Страница 80: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled D...

Страница 81: ...he following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC statement for ...

Страница 82: ...dings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Important warning If the wires in the mains lead do not match the colors marked in your plug do the following You ...

Страница 83: ... switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Euro QA Lab of Samsung Electronics Co Ltd in the first instance The product has been tested against TBR21 To assist in the use and application of terminal equipment which c...

Страница 84: ...printer system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label If th...

Страница 85: ...ice may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Every country has different restricti...

Страница 86: ...Regulatory information 86 5 Appendix 22 China only ...

Страница 87: ...Internet Explorer Excel Word PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Google Picasa Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc Google Cloud Print is a trademark of Google Inc iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registe...

Страница 88: ...ides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Страница 89: ...37 Changing the default print settings 138 Setting your machine as a default machine 139 Using advanced print features 140 Mac printing 147 Linux printing 149 4 Useful management tools Easy Capture Manager 152 Samsung Easy Color Manager 153 Samsung AnyWeb Print 154 Easy Eco Driver 155 Using SyncThru Web Service 156 Using Samsung Easy Printer Manager 159 Using Samsung Printer Status 162 Using the L...

Страница 90: ...e cable If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network100 Installation for Mac 91 Reinstallation for Mac 92 Installation for Linux 93 Reinstallation for Linux 94 If you are a Windows OS user refer to the Installing the driver locally on page 23 for installing the machine s d...

Страница 91: ...mponents to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Close 14 Open the Applications folder Utilities Print Setup Utility For Mac OS X 10 5 10 8 open the Applications folder System Preferences and click Print Fax 15 Click Add on the Printer List For Mac OS X 10 5 10...

Страница 92: ... to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop 4 Double click the MAC_Installer folder Uninstaller OS X icon 5 Enter the password and click OK 6 When the uninstall is done click OK If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Страница 93: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package and extract the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Con...

Страница 94: ...e Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Open the Terminal program When the Terminal screen appears type in the following root localhost root cd opt Samsung mfp uninstall root localhost uninstall uninstall sh 4 Click...

Страница 95: ...ted machine and software Useful network programs 96 Wired network setup 97 Installing driver over the network 100 IPv6 configuration 106 Wireless network setup 109 Samsung MobilePrint 133 Google Cloud Print 134 Supported optional devices and features may differ according to your model see Features by models on page 6 ...

Страница 96: ... will be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network mac...

Страница 97: ...el Using this Network Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 165 254 192 192 5 Setting IP address The machine that does not support the network interface it will not be able to use this feature see Rear view on page 19 TCP IPv6 is not supported by this program First you have to set up an IP address for networ...

Страница 98: ...nt the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may differ for your model 1 Connect your machine to the network with a network cable 2 Insert the Installation CD ROM and open the disk window select MAC_Ins...

Страница 99: ... The following instructions may vary from your model or operating systems 1 Open opt Samsung mfp share utils 2 Double click the SetIPApplet html file 3 Click to open the TCP IP configuration window 4 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC a...

Страница 100: ...to Install window 6 Windows 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 97 2 Insert the supplied software CD into your CD ROM drive 3 Read and check The software End User License Agreement and I have reviewed and accept the term of the License Agreement Then click Next 4 Select Network co...

Страница 101: ...on Description s or S Starts silent installation Installs machine drivers without prompting any UIs or user intervention p port name or P port name Specifies printer port Network Port will be created by use of Standard TCP IP Port monitor For local port this port must exist on system before being specified by command Printer port name can be specified as IP address hostname USB local port name or ...

Страница 102: ...at uses installed printer driver files without installing an additional driver up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a waytoremoveonlyspecified printer instance from your system without effecting other printer drivers It will not remove printer driver files from your system Command line Definition Description d or ...

Страница 103: ...ose individual components to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Close 14 Open the Applications folder Utilities Print Setup Utility For Mac OS X 10 5 10 8 open the Applications folder System Preferences and click Print Fax 15 Click Add on the Printer List For...

Страница 104: ...r machine s IP address should have been set 2 Download the Unified Linux Driver package from the Samsung website 3 Extract the Unified Linux Driver package and open the new directory 4 Double click the cdroot folder autorun 5 The Samsung installer window opens Click Next 6 The add printer wizard window opens Click Next 7 Select network printer and click Search button 8 The machine s IP address and...

Страница 105: ...Installing driver over the network 105 2 Using a network connected machine 7 Enter the printer description and click Next 8 After the machine is added click Finish ...

Страница 106: ...ation Report that will check IPv6 addresses see Printing a network configuration report on page 97 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers and Faxes windows 6 Click Add a local printer in the Add Printer windows 7 The Add Printer Wizard window appears Follow the instructions in the window If the machine does not work in the network env...

Страница 107: ...of router request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 10 From the SyncThru Web Service For models that do not have the display screen on the control panel you need to access SyncThru Web Service first using the IPv4 address and follow the below procedure to use IPv6 1 Access a web browser such as Internet Explorer from Windows ...

Страница 108: ...the DHCPv6 configuration 9 Click the Apply button Using SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report on page 97 3 Enter the IPv6 addresses e g http FE80 21...

Страница 109: ...r computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environm...

Страница 110: ...Access Point From th computer Windows user see Access point via USB cable recommended on page 116 A Mac user see Access point via USB cable recommended on page 121 B See Using a network cable on page 124 C From th machine s control panel See Machines with a display screen on page 113 See Machines without a display screen on page 114 D See Using the menu button on page 115 E Without Access Point Fr...

Страница 111: ...he troubleshooting chapter see Troubleshooting on page 129 It is strongly recommneded that you set the passwrod on Access Points If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user s guide for password settings ...

Страница 112: ...achine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using the WPS button on the control panel The Push Button Configuration PBC method allows you to connect your machine to a wireless network by pressing both the WPS button on the control panel of your machine and the WPS PBC but...

Страница 113: ...onnection process the AP s SSID information appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Press and hold the WPS button on the control panel for more than 2 seconds 2 The eight digit PIN appears on the display You need to enter the eight digit PIN within two minutes o...

Страница 114: ...ust be printed see Printing a network configuration report on page 97 Inreadymode Pressthe Cancel orStop Clear buttonformorethan five seconds on the control panel The machine without the Cancel or Stop Clear button Press the WPS button formore than ten seconds on the control panel You can find your machine s PIN 2 Press and hold the WPS button on the control panel for more than 4 seconds until the...

Страница 115: ...rk Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is immediately disconnected from the wireless network and the WPS LED turns off When the Wi Fi network is being used While the machine waits until the current job is finished the light blinks fast on the...

Страница 116: ...e users can give or edit manually their own SSID or choose the security option in detail 15 Setup using Windows Shortcut to the Wireless Setting program without the CD If you have installed the printer driver once you can access the Wireless Setting program without the CD From the Start menu select Programs or All Programs Samsung Printers your printer driver name Wireless Setting Program Access p...

Страница 117: ...re Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPAPersonalorWPA2Personal Select this option to authenticate the print server based on a WPA Pre Shared Key This uses a shared secret key gener...

Страница 118: ... 9 Select software to be installed 10 After selecting the components you can also change the printer driver name set the machine to be shared on the network set the machine as the default machine Click Next 11 If you want to register your machine with the Samusng web site and receive useful information click On line Registration If not click Finish Ad hoc via USB cable If you do not have an access...

Страница 119: ...on may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the ap...

Страница 120: ...irm window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If the computer s network information is as shown follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as below IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use the computer s subnet mask Gateway 169 25...

Страница 121: ...commended Then click Next When you set the wireless configuration manually click Advanced Setting Enter the wireless Network Name Enter the SSID of the access point SSID is case sensitive Operation Mode Select Infrastructure Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Au...

Страница 122: ... machine 14 Wireless network set up is completed After the installation is finished click Quit After completing the wireless network connection you need to install a machine driver to print from an application see Installation for Mac on page 91 Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless ...

Страница 123: ...2467 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter the encryption network password value Confirm Network Password ...

Страница 124: ...P address and other network configuration values for the machine For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as shown below IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use the computer s subnet mask Gateway 169 254 133 1 13 When the window that tells you that the netwo...

Страница 125: ...etwork configuration report on page 97 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the machine The MAC address is the hardware serial number of the network interface and can be found in the Network Configuration Report See Setting IP address on page 97 Configuring the machine s wireless...

Страница 126: ... to set the wireless network directly select Custom 7 Select the one Network Name SSID in the list SSID SSID Service Set Identifier is a name that identifies a wireless network access points and wireless devices attempting to connect to a specific wireless network must use the same SSID The SSID is case sensitive Operation Mode Operation Mode refers to the type of wireless connections see Wireless...

Страница 127: ...dow For example 3 Click Login on the upper right of the SyncThru Web Service website 4 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Network Settings 6 Click Wi...

Страница 128: ...s network By default the device name is the model name IP Address Enter the IP address of the printer This IP address is used onlyforthelocalnetworkandnotfortheinfrastructurewiredorwireless network We recommend using the default local IP address the default local IP address of the printer for Wi Fi Direct is 192 168 3 1 Group Owner Activate this option to assign the printer the Wi Fi Direct group ...

Страница 129: ...to set its Wi Fi Direct After setting up Wi Fi Direct you need to download the mobile printing application For example Samsung Mobile printer to print from your smartphone When you have found the printer you want to connect to from your mobile device select the printer and the printer s LED will blink Press the WPS button on the printer and it will be connected to your mobile device If your mobile...

Страница 130: ...ween your computer and machine For a DHCP network environment The receives the IP address automatically DHCP when computer is configured to DHCP If the printing job is not working in DHCP mode the problem may be caused by the automatically changed IP address Compare the IP address between the product s IP address and the printer port s IP address How to compare 1 Print the network information repo...

Страница 131: ...the access point or wireless router refer to its own user s guide You cannot enable wired and wireless networks at the same time Your computer access point or wireless router or machine may not be turned on Check the wireless reception around the machine If the router is far from the machine or there is an obstacle you might have difficulty receiving the signal Cycle the power for the access point...

Страница 132: ...using the ad hoc mode in operating systems such as Windows Vista you might need to set the wireless connection setting every time you use the wireless machine You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines The machine is within the range of the wireless network The machine is located away from obstacles that could block the wireless signal...

Страница 133: ...ompatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have Samsung multfunction printer scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 22 Downloading Samsung MobilePrint To download Samsung MobilePrint go to the application store Samsung Apps Android Market App Store Marketplace on your mobile device...

Страница 134: ...isit www google com 3 Sign in to the Google website with your Gmail address 4 Start Chrome and enter your printer s IP address in the browser window 5 Click Login in the upper right corner of the SyncThru Web Service website 6 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and Password We recommend you to change the def...

Страница 135: ...mple of using the GOOGLE DOCS app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the GOOGLE DOCS application from your mobile device 3 Tap the option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print bu...

Страница 136: ...ting features Altitude adjustment 137 Changing the default print settings 138 Setting your machine as a default machine 139 Using advanced print features 140 Mac printing 147 Linux printing 149 The procedures in this chapter are mainly based on Windows 7 ...

Страница 137: ...re you set the altitude value determine the altitude where you are For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings See Device Settings on page 160 If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using SyncThru Web Service on page 156 1 High 3 2 High 2 3 High 1 4 Normal 0 4 000 m 13 123 ft ...

Страница 138: ... Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Clic...

Страница 139: ...l Panel Hardware and Sound Printers For Windows 7 select Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers connected to the selected printer ...

Страница 140: ... Installation You can select the XPS printer driver in the Select Software window For models that provide XPS driver from the Samsung website www samsung com find your product Support or downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file name and then...

Страница 141: ...ies window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 38 Item Description Multiple Pages per Side Selects the number of pages to print...

Страница 142: ...e the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size optio...

Страница 143: ...tion We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Printer Default If you select this option this feature is determined by the settings you have selected on the control panel of the machine This option is available only when you use the PCL XPS printer driver see Features by models on page 6 None ...

Страница 144: ...e Watermark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list...

Страница 145: ...overlay you must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating a new page overlay a To save the document as an overlay access Printin...

Страница 146: ...f necessary check ConfirmPageOverlayWhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Overlay Deleting a page overlay...

Страница 147: ...ing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 5 Printing multiple pages on one sheet You can print mor...

Страница 148: ...your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both sides...

Страница 149: ...nges the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Text Specifies the page margins and set the text options such...

Страница 150: ...en the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window appears The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list in Printers configuration Conne...

Страница 151: ...you make full use of your machine Easy Capture Manager 152 Samsung Easy Color Manager 153 Samsung AnyWeb Print 154 Easy Eco Driver 155 Using SyncThru Web Service 156 Using Samsung Easy Printer Manager 159 Using Samsung Printer Status 162 Using the Linux Unified Driver Configurator 164 ...

Страница 152: ...ble depending on model or optional goods see Software on page 7 Available for Windows OS users only see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key Now you can easily print your captured screen as captured or edited ...

Страница 153: ...a profile and can be used from the driver or from inside of the machine This feature may not be available depending on model or optional goods see Software on page 7 Available for Windows and Mac OS users only see Software on page 7 Helps Samsung color laser printer users to adjust color as they like Download the software from the Samsung website then unpack and install it http www samsung com fin...

Страница 154: ...s and Mac OS users only This tool helps you screen capture preview scrap and print pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Страница 155: ...nter properties should be checked Easy Eco Driver also allows you simple editing such as removing images and texts changing fonts and more You can save frequently used settings as a preset Available for Windows OS users only How to use 1 Open a document to print 2 Print the document A preview window appears 3 Select the options you want to apply to the document You can see the preview of the appli...

Страница 156: ...ey or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service website 2 If it s your first time logging i...

Страница 157: ...e Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine f...

Страница 158: ...indows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Страница 159: ... the two interfaces is easy just click button Availabe for Windows or Mac OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager 4 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager Samsung Easy Printer Manager For Mac Open the A...

Страница 160: ...ns Troubleshooting Guide when an error occurs You can directly open the necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface 4 Quick links Displays Quick links to machine specific funct...

Страница 161: ... to when alerts will be received Email Alert Povides options relating to receiving alerts via email History Alert Provides a history of device and toner related alerts Job Accounting Provides querying of quota information of the specified job accounting user This quota information can be created and applied to devices by job accounting software such as SyncThru or CounThru admin software ...

Страница 162: ...ly when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For example it migh...

Страница 163: ...ter Status 163 4 Useful management tools 3 Order Supplies You can order replacement toner cartridge s from online 4 Troubleshooting Youcandirectlyopenthetroubleshootingsectionin the user s guide 5 Close Close the window ...

Страница 164: ... Unified Driver Configurator icon will automatically be created on your desktop 7 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corresponding configuration window To use the on screen help click H...

Страница 165: ...ol buttons are as follows Refresh Renews the available machines list Add Printer Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s pr...

Страница 166: ...dow you can view the list of available ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 Shows all of the machine classes 2 Shows the status of the class and the number of machines in the class 1 2 1 Switches to Ports configurat...

Страница 167: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 168 Power and cable connecting problems 169 Printing problems 170 Printing quality problems 174 Operating system problems 182 ...

Страница 168: ...t Paper does not feed into the machine Remove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remo...

Страница 169: ... problems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power Wakeup button on the control panel Disconnect the machine s cable and reconnect it ...

Страница 170: ...e the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 49 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 19 Theconnection cablebetweenthecomputerand the machine is defective If possibl...

Страница 171: ...tions the paper source selection is found under the Paper tab within the Printing Preferences see Opening printing preferences on page 36 Select the correct paper source See the printer driver help screen see Using help on page 38 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page o...

Страница 172: ... or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 47 See Replacing the toner cartridge on page 49 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files...

Страница 173: ...ling paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 36 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thick see Opening printing preferences on page ...

Страница 174: ...oo moist or rough If the entire page is light the print resolution setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 55 The surface of the...

Страница 175: ...areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Opening printing preferences on page 36 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper fa...

Страница 176: ...roblem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old imaging unit and install a new one see Replacing the imaging unit on page 53 Thoroughly red...

Страница 177: ...rb too much moisture If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 36 Ensure the correct paper type is selected For example If Thicker Paper is selected but Plain Paper actually used an overcharging can occur causing this copy quality problem If...

Страница 178: ... that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested Soluti...

Страница 179: ...outs are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 55 Solid color or black pages The imaging unit may not be installed properly Remove the imaging unit and reinsert it The imaging unit may be defective Remove the imaging unit and install a new one see Replacing the imaging unit on page 53 The machine may require repairing Contact a service repre...

Страница 180: ...within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The imaging unit may be installed improperly Remove the imaging unit and reinsert it The imaging unit may be defective Remove the imaging ...

Страница 181: ...ng Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 36 An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ma...

Страница 182: ... software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the m...

Страница 183: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Страница 184: ... is allowed to gain control over the device The other user will encounter device busy response You should open ports configuration and select the port assigned to your machine In the Selected port pane you can see if the port is occupied by some other application If this is the case you should either wait for completion of the current job or press the Release port button if you are sure that the p...

Страница 185: ...machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 52 or above Download the latest version of AFPL Ghostscript from http sourceforge net projects ghostscript and install it to solve this problem Cannot open port device file error message appears when printing...

Страница 186: ...r the network 191 Installing the driver over the wireless network 193 Uninstalling the driver 195 Using Samsung Printer Experience 196 Accessing management tools 202 Installing accessories 203 Troubleshooting 204 The screen may appear somewhat different depending on the model or interface in use Since this guide has been prepared based on Windows 8 some of the instructions may differ depending on ...

Страница 187: ...187 Quick Guide for Windows 8 User Understanding the screen Windows 8 provides both the new Start screen mode and the Desktop screen mode of the existing OS Start Screen Desktop Screen ...

Страница 188: ...irements Operating system Requirement recommended CPU RAM Free HDD Space Windows 8 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive ...

Страница 189: ...you can download from the Samsung website www samsung com find your product Support or downloads 1 From the Start Screen 1 Make sure that your computer is connected to the Internet and powered on 2 Make sure that the machine is powered on 3 Connect the computer and the machine with a USB cable The driver is automatically installed from the Windows Update If you want to install Samsung s printer ma...

Страница 190: ...X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 2 Read and accept The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Information Collection Program optional Then click Next 3 Follow the instructions i...

Страница 191: ...that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 97 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You can print a Network Configuration Report from the machine s control pane...

Страница 192: ...th this disc pop up window appears click the window and select Run Setup exe 3 Read and accept The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Information Collection Program optional Then click Next 4 Select Network connection on the Printer Connection Type screen 5 If the Connect Device window appears check that the machine is connected to yo...

Страница 193: ...9 5 From the Start Screen 1 After completing the wireless network connection you need to install a machine driver to print from an application 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You can print a Network Configuration Report from the machine s control panel t...

Страница 194: ...Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Read and accept The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Information Collection Program optional Then click Next 4 Select Configure the wireless network connection using USB cable on the Printer Connection Type screen Then click N...

Страница 195: ...tile unintstall from the desktop screen mode see From the Desktop Screen on page 195 If you want to uninstall Samsung s printer management tools from the Start screen right click the app Uninstall right click the program you want to delete Uninstall and follow the instruction in the window 8 From the Desktop Screen 1 From Charms select Search Apps 2 Search and click Control Panel 3 Click Programs ...

Страница 196: ...from the Windows Store if the machine is connected to a computer with an Internet connection 9 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model you are using 1 Prin...

Страница 197: ...Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings such as machine setup paper layout emulation networking and print information through SyncThru Web Se...

Страница 198: ...ess this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select you...

Страница 199: ...inting settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents ...

Страница 200: ... is for the users with multi functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience The most frequently used printing menus are displayed for quick scanning 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Click th...

Страница 201: ...g Printer Experience 201 Quick Guide for Windows 8 User 7 Click Scan and save the image When you place the originals in the ADF or DADF Prescan is not available You can skip step 5 if the Prescan option is selected ...

Страница 202: ...tool refer to Useful management tools on page 151 1 From the Charms select Search Apps 2 Find Samsung Printers 3 Under Samsung Printers you can see installed management tools 4 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile ...

Страница 203: ...s in Device Settings to use 1 From the Charms select Search Settings 2 Search for Devices and Printers 3 Right click on your printer icon and select Printer properties If Printer properties item has a mark you can select other printer drivers connected with the selected printer 4 Select Device Settings The Printer properties window may differ depending on the driver or operating system you are usi...

Страница 204: ...d the app from the Windows Store and install it Machine information is not displayed when you click the device in the Devices and Printers Check the Printer properties Click the Ports tab Control Panel Devices and Printers Right click on your printer icon and select Printer properties If the port is set to File or LPT uncheck them and select TCP IP USB or WSD The error related toast message pops u...

Страница 205: ...2 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung com BRAZIL 0800 124 421 4004 0000 www samsung com BULGARIA 07001 33 11 normal tariff www samsung com CAMEROON 7095 0077 www samsung com CANADA 1 800 SAMSUNG 726 7864 www samsung com ca English www samsung com ca_fr French CHILE ...

Страница 206: ... www samsung com latin_en English ESTONIA 800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com Country Region Customer Care Center WebSite FRANCE 01 48 63 00 00 www samsung com fr GERMANY 0180 5 SAMSUNG bzw 0180 5 7267864 0 14 Min aus dem dt Festnetz aus dem Mobilfunk max 0 42 Min www samsung com GEORGIA 8 800 555 555 www samsung com GHANA 0800 10077 0302 200077 www samsung com GREECE ...

Страница 207: ... www samsung com Country Region Customer Care Center WebSite KUWAIT 183 2255 183 CALL www samsung com ae English www samsung com ae_ar Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 7267 www samsung com lv LITHUANIA 8 800 77777 www samsung com lt LUXEMBURG 261 03 710 www samsung com MALAYSIA 1800 88 9999 www samsung com my MEXICO 01 800 SAMSUNG 726 7864 www samsung com MOLDOVA 0 8...

Страница 208: ...m Country Region Customer Care Center WebSite PHILIPPINES 1 800 10 SAMSUNG 726 7864 for PLDT 1 800 3 SAMSUNG 726 7864 for Digitel 1 800 8 SAMSUNG 726 7864 for Globe 02 5805777 www samsung com ph POLAND 0 801 1SAMSUNG 172 678 lub 48 22 607 93 33 całkowity koszt połączenia jak za 1 impuls według taryfy operatora koszt połączenia według taryfy operatora www samsung com pl PORTUGAL 808 20 SAMSUNG 808 ...

Страница 209: ... Levant English TADJIKISTAN 8 10 800 500 55 500 www samsung com TAIWAN 0800 329 999 0266 026 066 www samsung com Country Region Customer Care Center WebSite TANZANIA 0685 88 99 00 www samsung com THAILAND 1800 29 3232 02 689 3232 www samsung com th TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com TURKEY 444 77 11 www samsung com U A E 800 SAMSUNG 726 7864 www samsung com U K 0330 SAMSUNG 726...

Страница 210: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Страница 211: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Страница 212: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Страница 213: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Страница 214: ... platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the p...

Страница 215: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Страница 216: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Страница 217: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Страница 218: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Страница 219: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Страница 220: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Страница 221: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Страница 222: ... problems 184 driver installation for network connected 104 93 94 printer properties 150 149 unifled driver configurator 164 99 loading paper in the tray1 29 special media 32 local driver installation 23 25 M Mac common Mac problems 183 driver installation for network connected 102 91 92 printing 147 system requirements 74 using SetIP 98 maintenance parts 44 manual feeder multi purpose tray using ...

Страница 223: ...cument Windows 35 Mac 148 140 printing a document Linux 149 Mac 147 problems paper feeding problems 168 169 170 174 R rear view 19 regulatiory information 77 S safety information 11 symbols 11 samsung printer experience 196 service contact numbers 205 SetIP program 97 125 special print features 136 specifications 68 print media 70 stop button 21 supplies available supplies 42 estimated toner cartr...

Страница 224: ... 144 Windows common Windows problems 182 driver installation for network connected 100 23 25 191 189 193 system requirements 73 using SetIP 97 125 Windows 8 driver uninstallation 195 network driver installation 191 USB cable driver installation 189 wireless driver installation 193 wireless ad hoc mode 109 Infrastructure mode 109 USB cable 116 WPS disconnectiong 113 PBC mode 113 PBC 114 wireless ne...

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