Feature Descriptions
SYSTEM FEATURES
Caller ID Compatible
If you subscribe to central office based caller ID, the SVM 400 is compatible. Just as
the Caller ID data appears on display keysets, so the same information is saved in your voice mail box for each
message you receive. This can be used for call back or simply to identify the caller.
Keyset Display and Soft Key Support
If you have a display keyset the number of new messages will be dis-
played on it. The display will also echo many of the options available. You will be able to negotiate through the
SVM 400 menus using the keyset display and the soft keys below the display to respond to the prompts.
MOH Supply
Music or announcements may be recorded in the SVM 400 memory and used by the phone
system for music on hold. The recorded announcement or music will play in a continuous loop and may be
used to provide custom on hold announcements or promotional messages.
Proprietary Design
The SVM 400 is designed to work specifically with the DS 616. This allows tighter integra-
tion with the phone system and allows for enhanced features like Call Record and Answer Machine Emulation
and Display, and soft key support not normally available by third party voice mail / auto attendant systems.
Recordable System Prompts
Although the SVM 400 contains all the spoken prompts to provide an opera-
tional system, some people may want to add or record some additional prompts. This can easily be done using
the built in voice studio.
Synchronized Clock
The SVM 400 clock is responsible for providing each message with a date and time
stamp, changing between day and night modes is always synchronized with the phone system.
AUTO ATTENDANT FEATURES
Alphabetic Directory (First or Last Name)
Callers who do not know an extension number in the system but
do know a name, may enter the first few letters of the person’s name and be transferred. This system may even
be used internally if an extension number is not known.
Audiotext
You may use the SVM 400 to supply recorded announcements or audiotext messages to callers.
Audiotext allows you to provide information only without giving the option to record a message. An example of
this might be directions or movie times.
Auto Attendant Routing
The Auto Attendant can transfer or route callers based on the digits they enter.
Callers may be transferred to station, groups or the system directory to select a subscriber based on their
name.
Automatic After Hours Answering
The Main Auto Attendant greeting for the SVM 400 changes from the day
to the night greeting automatically when the phone system changes from day to night mode.
Camp On Support
Each station user on the system may decide if they want the SVM 400 to transfer addition-
al calls to them if they are on the phone. Calls transferred to a busy station, if unanswered will be sent to voice
mail or any other destination according to the users needs.
Direct to Mailbox
You may have mailboxes on the SVM 400 system that do not have associated stations. This
is ideal if you have a small number of employees in your office but numerous employees outside the office that
need to keep in contact.
Holidays and Special Events
When your business closes because of a Holiday or special events the SVM
400 can provide an appropriate greeting to your callers.
Incoming Call Overflow
The SVM 400 may be programmed to answer any or all lines immediately or answer
only the calls that your operator does not pick up.
Interruptible Voice Prompts
At any time during an announcement or greeting, callers may dial a selection
and the SVM 400 will immediately respond. It is not necessary to listen to all the options if you are a ‘power
user’ and know what you are doing.
Multiple Call Handling
The SVM 400 can answer and process up to 2 calls simultaneously.
SVM 400 Technical Manual Page 8
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