Dial
The pager number to dial to notify of new messages.
Operating Mode
Indicates the Mode Name and Number for which the displayed Block Pointers’ Targets are
active. Operating Modes are given a unique Number by the system. In the SVM 400 they are 01 - 04, indicating
Day, Night, Holiday and Emergency / Bad weather.
●
CallDirector Event Pointers
To edit any Event Pointer, press ENTER to bring up the Target Generator.
Highlight and open the appropriate Block type. Select a new or existing Block and press ENTER.
●
MSG-LEFT Pointer
This is the block that the SVM 400 will pass control to if the caller leaves a message.
The target block allows the caller the option of returning to the beginning of the application, or sending the
caller to the Bye block if the organization or individual does not want to give the caller additional options.
●
NO MSG-LEFT Pointer
This is the block that the SVM 400 will pass control to if the caller does not leave
a message or if this is an announcement only mailbox. The target block may allow the caller the option of
returning to the beginning of the application, or sending the caller to the Bye block, if the organization or indi-
vidual does not want to give the caller additional options.
●
ESCAPE Pointer
This is the block that the SVM 400 will pass control to if the caller presses the escape
digit while listening to the mailbox greeting or while leaving a message in the mailbox. When the Escape digit
is pressed SVM 400 will immediately exit the process it is in and go to the block defined in this pointer.
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GREET-DTMF Pointer
This is the block that the SVM 400 passes control to if the caller enters any valid
DTMF while listening to the mailbox greeting. If defined, the admin digit, escape digit, digit to skip the greet-
ing, and the operator digit are not considered valid for this pointer. The target block is a menu which per-
forms a search operation to match the caller ENTRY to the INPUT value of a pointer, or Number of an
Extension, Mailbox or Announcement.
●
OPERATOR Pointer
This is the target block that the SVM 400 will pass control to if the caller presses the
operator digit while listening to the mailbox greeting or recording a message.
●
AUTO-FWD Pointer
This is the mailbox to forward new messages to when the time has expired in the
‘Auto-Forward Message After’ parameter. The target must be another mailbox and may not point back to
itself.
SVM 400 Technical Manual Page 43
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