14. The Menu Input Processor contains some default values created based on the ‘Template MNU’, you may
remove these by placing the cursor on each one and pressing ‘Ctrl + Y’.
15. If you look at the right hand side of the screen you will be reminded that the input that the Menu Input
Processor will search on is taken from the ‘key’ value (i.e., the single digit value that was collected from the
previous block).
16. In the Menu Input Processor make two entries for 1 and 2, and decide where you want the caller to go. The
target(s) can be any valid block and may point to completely different objects. In our example we want to
offer the same call flow to both English and French callers. We want to tell the caller 3 things:
●
They can dial an extension number if they know it (this is prompt # 0006).
●
They can access the directory feature by pressing 9 (prompt # 0109).
●
They may hold for an operator (prompt # 0101). Whatever language the caller has selected, he will be
routed to the same block - it is only the language that will change.
17. Move your cursor to a new line in the 'Menu Input Processor' on page 2 of our language menu block and
press enter. Since we know the digits we are working with from our key value, selection will be only 1 or 2,
and they will both be routed to the same destination, we can do this with one entry for the Menu Input
Processor. Enter a single question mark, which is a wild card for any digit.
18. Press enter. Select 'Goto', and when the 'Target generator' window appears select Menu.
19. Again we have no existing menu that is suitable for our purpose so we must create one.
20. Select 'New' and call the new menu 'Options'.
21. The 'take input from' field will show 'ENTRY'. This means digits entered by the caller, this is fine for our pur-
pose.
22. Go to caller entry options lower on the same page. It is here that we must enter the prompts to play to the
caller. For 1st, 2nd and 3rd prompt enter 0006, 0109, and 0101 (remember step 15?).
Note: When an additional language is installed on the SVM 400 system it consists of a duplicate set of
prompts in a different directory. These prompts are in a different language but use the same numbers. The
menu block will look for them in a specific directory determined by the language selection. This means that
we only need to tell the menu block what prompt to play and the language register will determine what lan-
guage to play it in.
23. We must now go to page 2 of the 'options menu block' and assign routing instructions in the 'Menu Input
Processor'.
24. The no entry field already points to an operator, 9 is assigned to the directory feature and the '???' (any dig-
its) will first look for an extension to transfer to, and if none is found, it will look for a mailbox to transfer to.
So there is really nothing to do here. Your setup is complete.
SVM 400 Technical Manual Page 53
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