NETWORK PTZ CAMERA
User Manual
105
Problem
Cause and Solution
Afterimages appear on the
screen.
▶
Check the Sens-Up settings.
The camera switches
between color and B&W
modes too frequently.
▶
Adjust Duration and Dwell Time in the Day & Night menu.
Pan, tilt, zoom, and/or focus
do not work.
▶
Check if the power cable is securely connected to the camera
and the monitor.
Check if the video cable is properly connected.
Consult the operation manual for the system controller
connected to the camera.
▶
Check if Pan Limit and/or Tilt Limit are configured.
If so, remove the limit(s).
▶
A motor or the lens may be overheating.
If so, contact your service personnel or system provider for
assistance.
The camera's position
differs from the position
defined in a preset.
▶
This phenomenon may happen, since the motors have a
margin of error of ±0.1˚.
The Sequence configuration
for the camera does not
work.
▶
Check if Preset or another operation mode are configured.
▶
Check the Auto Refresh settings.
The upper portion of the
picture is dark when the
camera is at a horizontal
reference point.
▶
You are seeing the camera's internal cover;
the camera is functioning normally.
The camera suddenly turns
on or moves to a preset
position by itself.
▶
Check the Auto Run settings.
This function commands the camera to automatically perform
a preset sequence action if no command has been entered via
the controller for a while.
▶
Check the Auto Refresh settings.
This function optimizes the camera's circuitry and
components according to a predefined schedule.
Cannot see a video image
sent to the FTP server or via
e-mail.
▶
If your computer is not installed with the Divx codec for
decoding H.264, MPEG-4 compressed images, the image
may not display properly. Download and install the latest DivX
file, and then check the image again. http://www.divx.com/
divx/download
