NETWORK PTZ CAMERA
User Manual
106
Chapter 5. Troubleshooting
Problem
Cause and Solution
Saved contents is not
displayed in the SD memory
card.
▶
Make sure that you do not remove the memory card while
contents are being saved.
▶
Check if the SD memory card is properly inserted.
▶
Check if the capacity on the card is correct on the Record
page.
Product information is not
displayed on the local
network.
▶
Check if the network cables are properly connected.
▶
Reset the camera to the factory defaults by pressing the
RESET switch on the inside of the camera for 5 seconds, and
then check again.
Sudden video pause
▶
Check if the SNP-3370TH/3301H network camera is
connected properly using a network cable.
▶
When using an extra network device such as a hub or IP
router, check if the device is in operation.
▶
Open a command prompt and check if the SNP-3370TH/3301H
network camera is connected to the network.
Regular Power Cord Check
•
The power cord's coating
has been damaged.
•
The power cord is hot to
touch when the product is
in operation.
•
The power cord gets hot it
has been bent or pulled.
Continuing to use the product when its power cord is damaged
constitutes an electrical and fire hazard. The power plug must be
removed from the outlet immediately, and qualified service
personnel or your system provider should be contacted for
assistance.
Chapter 5. Troubleshooting
PC Requirements
Category
Recommanded Requirements
CPU
Intel Core 2 Duo E7400 or better
Main Memory
2GB or more
Video Memory
512MB or more
Display
1024 x 768 (with 32bit color) or higher / OpenGL compatible
Hard Disk
80GB or more
Operating System
Windows XP Professional / Windows Vista
/ Windows 7
Network
10/100 Base-T Ethernet
Internet Explore
6.0 or better
etc
DirectX 9.0 or higher