79
Chapter 6. Troubleshooting
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
The monitor appears tilted.
Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files.
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is
recommended to use right-angle cables.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
The
PIP
menu is not available.
The menu is enabled or disabled depending on the
Source
mode.
When I try to change the PC resolution, a message “
The
defined resolution is not supported.
” appears.
The message “
The defined resolution is not supported.
” appears if the input source resolution exceeds the
maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
There is no sound from the speakers in HDMI mode when
a DVI-HDMI cable is connected.
DVI cables do not transmit sound data.
Make sure to connect the audio cable to the correct input jack to enable audio.
HDMI Black Level
is not functioning properly on an HDMI
device with YCbCr output.
This function is available only when a source device, such as a DVD player and STB, is connected to
the product via an HDMI (RGB signal) cable.
There is no sound in HDMI mode.
Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device
that only supports an older version of the HDMI standard is connected to the product.
If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.
In this case, manually select a sound input.
Sound input
Screen mode
PC
Auto
PC settings
DVI PC
Audio In (Stereo ports)
PC settings
In power saving mode, when the input source is
DisplayPort
, PC display settings cannot be saved.
Go to
System
→
Power Control
and set
Max. Power Saving
to
Off
. Alternatively, configure the PC display output
settings again. Ensure the set is turned on.
