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Chapter 6. Troubleshooting

Troubleshooting

Before you contact us

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

Diagnosis

Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

Power off both the PC and product.

Disconnect all the cables from the product.

Power on the product.

No Cable Connected

is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

Screen Resolution

Not Optimum Mode

will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

Содержание PM55F-BC

Страница 1: ...The colourand the appearance may differdepending on the product and the specifications are subject to change without priornotice to improve the performance USER MANUAL PM55F BC ...

Страница 2: ... 38 Using the RS 232C cable 38 Using the ethernet cable 38 04 Home screen Player 40 Viewing content 40 When content is running 41 File formats compatible with Player 41 Schedule 46 URL Launcher 46 URL LauncherSetting 46 Clone Product 46 When a duplicate file is not found on the external storage device 46 When a duplicate file is found on the external storage device 47 ID Settings 47 Device ID 47 D...

Страница 3: ...ix Specifications 81 General 81 Standard signal mode table 83 Responsibility forthe pay service Cost to Customers 85 Not a product defect 85 A product damage caused by customer s fault 85 Others 85 Optimum picture quality and afterimage burn in prevention 86 Optimum picture quality 86 Prevention of afterimage burn in 86 Preventing afterimage burn in 87 License 88 ...

Страница 4: ...p of all othertrademarks is attributed to theirdue owner An administration fee may be charged if either a an engineer is called out at your request and there is no defect in the product i e where you have failed to read this user manual b you bring the unit to a repair centre and there is no defect in the product i e where you have failed to read this user manual The amount of such administration ...

Страница 5: ... not bend orpull the powercord with force Be careful not to leave the powercord undera heavy object Damage to the cord may result in a fire or electric shock Do not place the powercord orproduct nearheat sources A fire or electric shock may result Clean any dust around the pins of the powerplug orthe powersocket with a dry cloth A fire may result CAUTION Do not disconnect the powercord while the p...

Страница 6: ...unlight heat ora hot object such as a stove The product lifespan may be reduced or a fire may result Do not install the product within the reach of young children The product may fall and injure children As the front is heavy install the product on a flat and stable surface Edible oil such as soybean oil can damage ordeform the product Do not install the product in a kitchen orneara kitchen counte...

Страница 7: ...y cable Product failure an electric shock orfire may result from a damaged cable If a gas leakage is found do not touch the product orpowerplug Also ventilate the area immediately Sparks can cause an explosion orfire Do not lift ormove the product by pulling the powercord orany cable Product failure an electric shock orfire may result from a damaged cable Do not use orkeep combustible spray oran i...

Страница 8: ...lt When using headphones orearphones do not turn the volume too high Having the sound too loud may damage your hearing Be careful that children do not place the battery in theirmouths when removed from the remote control Place the battery in a location that children orinfants cannot reach If children have had the battery in their mouths consult your doctor immediately When replacing the battery in...

Страница 9: ... contain alcohol solvent or surface active agents Do not spraywater or detergent directly on the product 4 Wet a soft and dry cloth in waterand wring thoroughly to clean the exteriorof the product 5 Connect the powercord to the product when cleaning is finished 6 Poweron the product and computer Precautions when handling the panel Do not stand the product upright on the floor The panel is fragile ...

Страница 10: ...ay differfrom the images shown A stand is not provided with the product To install a stand you can purchase one separately The RS232C adapter can be used to connect to another monitor using the D SUB 9 pin type RS232C cable Quick Setup Guide Warranty card Not available in some locations Regulatory guide Powercord Batteries Not available in some locations USB Cable Remote control RS232C IN adapter ...

Страница 11: ...m of the product Remote sensorand spacerlogo optional Remote sensor 2 m 50 Remote sensor Press a button on the remote control pointing at the remote sensoron the product to perform the corresponding function Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled Use the remote control within 2 m from th...

Страница 12: ... not to be used for an extended period of time Spacerlogo optional Do not pull on the spacerlogo using force The logo may tearorbreak off Reverse side The colourand shape of parts may differfrom what is shown DVI PC MAGICINFO IN HDMI2 USB1 1 0A RS232C OUT RS232C IN USB2 0 5A AUDIO IN HDMI1 AUDIO OUT RJ45 DP IN DAISY CHAIN TOUCH OUT SCREEN TOUCH OUT PC ...

Страница 13: ... a source device using a DVI cable or HDMI DVI cable PC IN Use the dedicated D SUB DVI cable orD SUB cable with D SUB to DVI adapter when connecting a PC MAGICINFO IN Use the dedicated DP DVI cable when connecting a network box sold separately DP IN Connects to a source device using a DP cable DAISY CHAIN Connects to anotherproduct using a daisy chain DP port cable RJ45 Connects to MDC using a LAN...

Страница 14: ...ordetails The following images are forreference only Real life situations may differfrom what is shown in the images To lock an anti theft locking device 1 Fix the cable of youranti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the otherend 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking ...

Страница 15: ...WER OFF VOL CH MagicInfo PlayerI QZ 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 SYMBOL 0 PRS 7 TUV 8 WXY 9 MUTE DEL SOURCE CH LIST Poweroff the product Numberbuttons Enterthe password in the OSD menu Mute the sound Unmuting the sound Press MUTE again orpress the volume control VOL button Use this hotkey to directly access MagicInfo This hotkey is available when a network box orPIM Plug In Module is connected ...

Страница 16: ...urce from PC DVI HDMI orDisplayPort Used in Anynet mode and multimedia mode Quickly select frequently used functions Return to the previous menu It sets safe lock function If multiple products are connected through the Video Wall feature press the SET button and entera product ID using the numberbuttons Control the product using the remote control Cancel a value that has been set using the SET but...

Страница 17: ...ide view A Minimum 40 mm B Ambient temperature Under35 C When installing the product on a perpendicularwall allow at least 40 mm of space between the product and wall surface forventilation and ensure that the ambient temperature is kept below 35 C Installation on an indented wall Contact Samsung CustomerService Centre forfurtherdetails A B C E D D Side view Side view A Minimum 40 mm B Minimum 70 ...

Страница 18: ... mount on your own Wall mount kit specifications VESA Install yourwall mount on a solid wall perpendicularto the floor Before attaching the wall mount to surfaces otherthan plasterboard please contact yournearest dealer foradditional information WARNING If you install the product on a slanted wall it may fall and result in severe personal injury A B Samsung wall mount kits contain a detailed insta...

Страница 19: ...SA or non specified wall mount is used orthe consumerfails to follow the product installation instructions CAUTION Always have two people mount the product on a wall Do not use screws that are longerthan the standard length or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the product Do not install yourWall Mount Kit while your...

Страница 20: ...t connect the powercable until all connections are completed Connecting the powercable during connection may damage the product Cable Connection RS232C Cable Interface RS232C 9 pins Pin TxD No 2 RxD No 3 Gnd No 5 Bit rate 9600 bps Data bits 8 bit Parity None Stop bit 1 bit Flow control None Maximum length 15 m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 Pin Signal 1 Detect data carrier 2 R...

Страница 21: ...gnal 1 White and orange TX 2 Orange TX 3 White and green RX 4 Blue NC 5 White and blue NC 6 Green RX 7 White and brown NC 8 Brown NC Direct LAN cable PC to HUB Connector RJ45 RJ45 MDC HUB P2 P1 P2 P1 RJ45 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to PC RJ45 P1 P2 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX 6 2 TX ...

Страница 22: ...T RS232C IN OUT RS232C IN OUT RS232C IN OUT Connection 2 RJ45 RJ45 Connection 3 RS232C OUT RJ45 RS232C IN OUT RS232C IN OUT RS232C IN OUT Control Codes Viewing control state Get control command Header Command ID Data length Checksum 0xAA Command type 0 Controlling Set control command Header Command ID Data length Data Checksum 0xAA Command type 1 Value ...

Страница 23: ...ds up to be more than 2 digits as shown below 11 FF 01 01 112 the first digit is removed E g PowerOn ID 0 Header Command ID Data length Data1 Checksum 0xAA 0x11 1 Power Header Command ID Data length Data1 12 0xAA 0x11 1 1 To control all devices connected by a serial cable simultaneously irrespective of IDs set the ID as 0xFE and transmit commands Commands will be executed by each device but ACK wi...

Страница 24: ...Checksum 0xAA 0x12 0 Setting the volume Set Volume Header Command ID Data length Data Checksum 0xAA 0x12 1 Volume Volume Volume value code to be set on a product 0 100 Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x12 Volume Volume Volume value code to be set on a product 0 100 Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x12 ERR ERR A...

Страница 25: ... RF TV DTV are only available with models that include a TV Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x14 Input Source Input Source An input source code to be set on a product Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x14 ERR ERR A code showing what errorhas occurred Screen mode control Function The screen mode of a product can ...

Страница 26: ... Header Command ID Data length Checksum 0xAA 0x19 0 Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x19 Screen Size Screen Size product screen size range 0 255 unit inch Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x19 ERR ERR A code showing what errorhas occurred PIP On Off control Function The PIP mode of a product can be turned on or ...

Страница 27: ...ly adjust the PC system screen using a PC Viewing auto adjustment state Get Auto Adjustment Status None Setting auto adjustment Set Auto Adjustment Header Command ID Data length Data Checksum 0xAA 0x3D 1 Auto Adjustment Auto Adjustment 0x00 at all times Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x3D Auto Adjustment Nak Header Command ID Data length Ack Nak r CMD V...

Страница 28: ...k Function PC can be used to turn the Safety Lock function on or off on a product This control is available regardless of whether or not the power is turned on Viewing the safety lock state Get Safety Lock Status Header Command ID Data length Checksum 0xAA 0x5D 0 Enabling ordisabling safety lock Set Safety Lock Enable Disable Header Command ID Data length Data Checksum 0xAA 0x5D 1 Safety Lock Safe...

Страница 29: ...xAA 0x89 2 Wall_Div Wall_SNo Wall_Div Video Wall Dividercode assigned to the product 10x10 Video Wall Model 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 1 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F 2 0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F 3 0x31 0x32 0x33 0x34 0...

Страница 30: ...A N A N A N A N A N A 15 0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N A N A N A N A N A N A N A N A N A Wall_SNo Product Number code assigned to the product 10x10 Video Wall Model 1 100 Set Number Data 1 0x01 2 0x02 99 0x63 100 0x64 Ack Header Command ID Data length Ack Nak r CMD Val1 Val2 Checksum 0xAA 0xFF 3 A 0x89 Wall_ Div Wall_ SNo Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 ...

Страница 31: ...ct a connection method suitable foryour PC Connecting parts may differ in different products Connection using a DVI cable Digital type The appearance may differdepending on the product DVI PC MAGICINFO IN AUDIO IN You can use the DVI port on the product as an HDMI port by using a DVI HDMI adapter HDMI DVI PC MAGICINFO IN Connection using a D SUB cable Analog type The appearance may differdepending...

Страница 32: ...le The appearance may differdepending on the product Afterconnecting a computerto the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio from the computer Sound set HDMI Sound to PC DVI Picture set each screen mode to Text under Picture Mode System General set HDMI Hot Plug to Off HDMI1 HDMI2 AUDIO IN ...

Страница 33: ...yed properly In the occurrence of this issue set Max PowerSaving to Off before using the product Some graphics cards that are not compliant with the DP standard may prevent the Windows Booting Bios screen from being displayed when the product is in power saving mode If this is the case make sure to turn on the product first before turning on your PC The DisplayPort interface DP IN on the product a...

Страница 34: ... product Audio will not be enabled if the product is connected to a video device using an HDMI DVI cable To resolve this additionally connect an audio cable to the audio ports on the product and video device After connecting a video device to the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio from the video device Sound set HDMI Soun...

Страница 35: ...work if an external device that uses an olderversion of HDMI mode is connected to the product If such a problem occurs ask the manufacturer of the external device about the HDMI version and if out of date request an upgrade Be sure to use an HDMI cable with a thickness of14 mm or less Be sure to purchase a certified HDMI cable Otherwise the picture may not display or a connection error may occur A...

Страница 36: ...ource The input source can also be changed by using the SOURCE button on the remote control The screen may not display correctly if an incorrect source is selected forthe source device you want to convert to Edit SOURCE Source Edit Edit the name and device type of a connected external device The list can include the following source devices Source devices on the list differ depending on the select...

Страница 37: ...ll out all the information fields and click Next 6 In the displayed Destination Folder window select the directory path you want to install the programme in and click Next If the directory path is not specified the programme will be installed in the default directory path 7 In the displayed Ready to Install the Program window check the directory path to install the programme in and click Install 8...

Страница 38: ...S232C IN RS232C IN RS232C OUT Monitor1 Monitor2 Computer Using the ethernet cable Enterthe IP forthe primary display device and connect the device to the PC Display devices can be connected to each otherusing a LAN cable Connection using a direct LAN cable The appearance may differdepending on the product Multiple products can be connected using the RJ45 port on the product and the LAN ports on th...

Страница 39: ...ontrol Connection using a cross LAN cable The appearance may differdepending on the product Multiple products can be connected using the RS232C IN OUT port on the product RS232C OUT RJ45 RS232C IN RS232C OUT RS232C IN Monitor1 Monitor2 Computer ...

Страница 40: ... server is connected approval in the Player screen To viewwhetherthe server is connected when a Network Channel is running press INFO on the remote 1 Select Network Channel from the Player screen The No Channel message appears if no channel has been registered in Network Channel 2 Network Channel will run 3 Play content stored on the server 4 Play a template stored in the internal memory 5 Select ...

Страница 41: ...ic to be played when content is running Reset Reset the background music Pause Pause the background music Prev Play the previous background music on the list Next Play the next background music on the list Reset Pause Prev Next only appearwhen the background music is set File formats compatible with Player Supported file systems include FAT32 and NTFS A file with a vertical and horizontal resoluti...

Страница 42: ...red in step 2 when creating a server schedule Template files and LFD lfd files Restrictions Ensure a distributed folder content schedules exists in Internal USB memory Playback restrictions A maximum of two video Video files can be played For Office files PPT and Word files and PDF files only one file type is supported at a time Multiple videos Video cannot be played on a single display of a video...

Страница 43: ...4096X2160 24 3840X2160 30 40 AC3 LPCM ADPCM IMA MS AAC HE AAC WMA DD MPEG MP3 DTS Core LBR G 711 A Law μ Law HEVC H 265 Main Main10 Main4 2 210 60 80 Motion JPEG 30 80 MVC 1920x1080 60 20 Divx 3 11 4 5 6 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 20 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 webm WebM VP8 1920x1080 90 20 Vorbis VP9 4096x2160 4096X21...

Страница 44: ...deo file is playing Seamless mode is not supported underthe following conditions Incompatible codec MVC VP3 MJPEG Incompatible codec Incompatible codec Compatible codec The resolution is different from that of the monitor The frequency is different from that of the monitor Audio Audio content with a Bit rate or Frame rate largerthan the rate specified in the table above can cause choppy audio duri...

Страница 45: ...e Tiled Image content not supported Content with Rotated Text not supported 3D Shadow Effects not supported Some characters not supported Special characters may be corrupted WORD Compatible document file formats Extension doc docx Version Office 97 Office 2007 Functions not supported Page background effect Some paragraph styles Word Art Align A group alignment error may occur 3D shapes which will ...

Страница 46: ...the product was purchased from To use the URL Launcher feature set Playvia to URL Launcher in System URLLauncherSetting HOME URL LauncherSetting URL LauncherSetting allows you to install uninstall web apps configure Timeout Setting and set DeveloperMode Install Web App Install the web application by entering an address Install from USB Device Install the web application from the USB storage device...

Страница 47: ... Copy settings on the product to an external storage device Afterconfiguration is complete the product is rebooted automatically ID Settings HOME ID Settings Assign an ID to a set Device ID Enterthe ID numberof the product connected to the input cable forinput signal reception Range 0 224 Press to select a number and press Enterthe numberyou want using the number buttons on the remote control Devi...

Страница 48: ...foreach product in the matrix using the Screen Position feature Selecting Screen Position will display the video wall matrix with the numbers assigned to the products that form the video wall To rearrange products use the direction buttons on the remote control to move a product to anotherdesired number Press the button All Displays Assign screen positions to all displays Then you don t need to se...

Страница 49: ...ure the picture quality settings such as brightness colour and gamma using the colour calibration programme Advanced ColourManagement To download the Advanced ColourManagement programme visit www samsung com displaysolutions On Off Timer HOME On Off Timer You must set Clock before you can use this feature On Timer Set On Timer so that yourproduct turns on automatically at a time and on a day of yo...

Страница 50: ...r buttons to enter numbers Use buttons to change entry fields Holiday Management Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Select the start and end dates of the holidayyou want to add using the buttons and click the Save button The period will be added to the list of holidays Start Set the start date of the holiday End ...

Страница 51: ...e list and click the Approve button 6 Enterthe information required to approve the device Device Name Enterthe device name Device Group Select to specify the group Location Enterthe current location of the device Expired Set expiry date forthe device s approval If you do not want to set the expiry date select Neverexpired Pressing the INFO button on the remote when a network schedule is running wi...

Страница 52: ...etting the current time A schedule may not run if the time set on the device is different from the server s current time 1 Select Device from the side menu bar 2 Select yourdevice 3 Select Edit Setup 4 Select Time Zone When connecting to the serverforthe first time the time on the product is set using the GMT time of the region where the server is installed The time on the product can be changed f...

Страница 53: ...programme visit www samsung com displaysolutions Backlight Contrast Brightness Sharpness Colour Tint G R Yourproduct has several options foradjusting picture quality When you make changes to Backlight Contrast Brightness Sharpness Colour or Tint G R the OSD will be adjusted accordingly You can adjust and store settings for each external device you have connected to an input on the product Lowering...

Страница 54: ...en Blue and Reset set ColourSpace to Custom HDMI UHD Colour Enable to optimize picture quality forHDMI UHD connections Available forHDMI1 HDMI2 and DisplayPort When this setting is on only UHD products are supported When this setting is on you must apply the same settings on all the products in a loop out connection Motion Lighting Reduces powerconsumption by reducing screen brightness when the pi...

Страница 55: ...of the image will be cut off Zoom Position Adjusts the picture zoom and position Picture Size must be set to Custom forthe option to be available Custom under Picture Size is only enabled when Picture Mode is set to Videos Images while in DVI mode If you want to reset the picture to its original position select Reset in the Zoom Position screen The picture will be set to its default position Auto ...

Страница 56: ...Description Picture Off Selecting Picture Off switches off the screen The volume is not disabled To switch the screen on press any button otherthan the volume button Reset Picture Resets yourcurrent picture mode to its default settings ...

Страница 57: ...otection screen burn prevention technology Screen Burn Protection moves the picture slightly on the screen Pixel Shift Minimize image retention by finely moving pixels horizontally orvertically Displaying a still image or a 4 3 output for an extended period of time may cause image retention This is not a defect in the product Timer You can set the timerfor Screen Burn Protection The Screen Burn Pr...

Страница 58: ...he menu language A change to the language setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Reset OnScreen Display This option returns the current settings underOnScreen Display to the default factory settings ...

Страница 59: ... the difference in decoding speed between the products speakers and the speakers attached to your audio receiver If this occurs set the product to External When you set Sound Output to External the products speakers are turned off You will hear sound through the external speakers only When the Sound Output is set to Internal both the product speakers and the external speakers are on You will hear ...

Страница 60: ...ng the product ServerAccess Allow ordeny access from MagicInfo server FTP Mode Specify the FTP operating mode Proxy server Turn on oroff and configure proxy serversettings Wi Fi Direct Set to connect the product to wireless mobile devices Using this function you can connect wireless mobile devices with yourproduct directlywithout a router To use this function your mobile device should be supported...

Страница 61: ...ce Manager Access Notification Change the settings fornotification displaywhen device is connected Mobile Device List View and manage connected devices Device Name Select orentera device name This name can be shown on network remote controls overthe network ...

Страница 62: ... a LAN cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house RJ45 LAN port on the wall LAN cable LAN If you have a Dynamic Network you should use an ADSL modem orrouterthat supports the Dynamic Host Configuration Protocol DHCP Modems and routers that support DHCP automatically provide the IP address subnet mask gateway and DNS values yourpro...

Страница 63: ...Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click Status 3 On the dialog that appears click the Support tab 4 On the Support Tab click the Details button The Network connection values are displayed Howto set up manually 1 Press the MENU button on the remo...

Страница 64: ...works have an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security Key The Security Key is based on a Pass Phrase typically a word ora series of letters and numbers of a specified length you were asked to enterwhen you set up security foryourwireless network If you use this method of setting up the network connec...

Страница 65: ... Stop The verification process stops 5 Select Add Network 6 Enterthe SSID of the network and select Done 7 Select the Security type and select OK If you select Open move to step 10 8 If the routerhas security enterthe password Security key orPIN 9 When done use the button to move the cursorto Done and then press The network test screen appears and then the verification process starts 10 When the c...

Страница 66: ...t Clock Set Select Date orTime and then press Use the numberbuttons to enternumbers orpress the up and down arrow buttons Use the and buttons to move from one entry field to the next Press when done DST Switches the DST Daylight Saving Time function on oroff Sleep Timer Automatically shuts off the product aftera preset period of time Use the up and down arrows to select a period of time and then p...

Страница 67: ... source is connected The Primary Source Recovery function is disabled if Primary Source is set to All Primary Source Specify Primary Source forthe automatic input source Secondary Source Specify Secondary Source forthe automatic input source DVI Connection Select the source device that is connected to the DVI input Restart the source device if the screen is not displayed PowerControl Auto PowerOn ...

Страница 68: ...nel within select hours to prevent overheating Temperature Control This function detects the internal temperature of the product You can specify the temperature range that is acceptable The default temperature is set to 77 C The recommended operating temperature forthis product is 75 to 80 C based on an ambient temperature of 40 C The screen will become darker if the current temperature exceeds th...

Страница 69: ...ton Lock is set to On USB Auto Play Lock Select whetherto automatically play MagicInfo content saved on a connected USB device Connecting a USB device containing MagicInfo content displays USB Auto Play Lock On forfive seconds Mobile Connection Lock Restrict otherdevices on yournetwork such as smart phones and tablets to share content with yoursignage Touch Control Lock Prevent touch gestures from...

Страница 70: ...he custom logo from the last device that has been connected to the product Custom logo file restrictions For image type custom logo only bitmap files aRGB 32bpp format are supported The resolution of the image type custom logo must be between a minimum of 64x64 and the maximum screen resolution Horizontal Vertical values of the resolution must be multiples of 4 Forvideo type custom logo only TS St...

Страница 71: ...m Possible Solution Anynet does not work Check if the device is an Anynet device The Anynet system supports Anynet devices only Check if the Anynet device power cord is properly connected Check the Anynet device s Video Audio HDMI cable connections Check whether Anynet HDMI CEC is set to On in the System menu Check whetherthe remote control is Anynet compatible Anynet doesn t work in certain situa...

Страница 72: ...Check whether or not the HDMI cable is properly connected Check whether Anynet HDMI CEC is set to On in the System menu Search Anynet devices again Anynet requires an HDMI connection Make sure the device is connected to your product with an HDMI cable Some HDMI cables may not support Anynet functions If the connection is terminated because there has been a powerfailure orthe HDMI cable has been di...

Страница 73: ...ttings We advise you to write down your settings so that you can easily reset them afterthe upgrade Update Now Update the software to the latest version Auto update This feature automatically updates the product when not in use Contact Samsung View this information when yourproduct does not work properly orwhen you want to upgrade the software You can find information regarding ourcall centres and...

Страница 74: ...ains blank while the powerLED blinks even when the product is correctly connected to a PC perform product testing 1 Poweroff both the PC and product 2 Disconnect all the cables from the product 3 Poweron the product 4 If No Cable Connected is displayed the product is operating normally If the screen remains blank check the PC system video controllerand cable Screen Resolution Not Optimum Mode will...

Страница 75: ...ttings PC is shown in Source when a PC is not connected PC is always shown in Source irrespective of whetherornot a PC is connected Screen issue The powerLED is off The screen will not switch on Check the cable connection between the product and PC and ensure the connection is secure No Cable Connected is displayed on the screen Check that the product is connected correctlywith a cable Check that ...

Страница 76: ...outlet If the signal from a connected device is not detected the product automatically turns off after10 to15 minutes Picture quality of the product is different from the dealer shop where it was purchased Use an HDMI cable to obtain high definition HD picture quality The screen display does not look normal Encoded video content may cause the display to appearcorrupted in scenes featuring fast mov...

Страница 77: ...ning it up to the maximum level adjust the volume on yourPC sound card or software programme Video is available but there is no sound If an HDMI cable is connected check the audio output settings on the PC Go to Sound and change Sound Output to Internal If a source device is used Make sure the audio cable is properly connected to the audio input port on the product Check the audio output settings ...

Страница 78: ...en the product speakers and external speakers can cause an echo In this case set Sound Output to External Remote control issue The remote control does not work Make sure that the batteries are correctly in place Check if the batteries are flat Check forpowerfailure Make sure that the powercord is connected Check forany special lighting orneon signs switched on in the vicinity Touch function issue ...

Страница 79: ...esolution supported on the display There is no sound from the speakers in HDMI mode when a DVI HDMI cable is connected DVI cables do not transmit sound data Make sure to connect the audio cable to the correct input jack to enable audio HDMI Black Level is not functioning properly on an HDMI device with YCbCroutput This function is available onlywhen a source device such as a DVD playerand STB is c...

Страница 80: ...ttings System Display Advanced display settings Display adapterproperties Monitor and adjust Screen refresh rate under Monitorsettings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 8 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolutio...

Страница 81: ...10 W PowerSupply AC100 to 240 VAC 10 60 50 Hz 3 Hz Referto the label at the back of the product as the standard voltage can vary in different countries Environmental considerations Operating Temperature 0 C 40 C 32 F 104 F Humidity 10 80 non condensing CAUTION Forinstalling the housing keep the internal temperature at 40 C orbelow Storage Temperature 20 C 45 C 4 F 113 F Humidity 5 95 non condensin...

Страница 82: ...roduct performance This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures For detailed device specifications visit the Samsung Electronics website Recommendation EU only Hereby Samsung Electronics declares that this Monitor is in compliance with the essential requirements and other relevant prov...

Страница 83: ... right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical frequency The product displays a single image multiple times per second like a fluorescent light to displaywhat the viewer sees The rate of a single image being displayed repeatedly per second is called vertical frequency...

Страница 84: ...000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75 000 108 000 VESA 1280 x 720 45 000 60 000 74 250 VESA 1280 x 800 49 702 59 810 83 500 VESA 1280 x1024 63 981 60 020 108 000 VESA 1280 x1024 79 976 75 025 135 000 VESA 1366 x 768 47 712 59 790 85 500 VESA 1440 x 900 55 935 5...

Страница 85: ...me If customer requests software installation and setup forthe product If a service technician removes cleans dusts orforeign materials inside of the product If customer requests an installation additionally after purchasing a product through homeshopping or online A product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is caus...

Страница 86: ...ed period of time Prevention of afterimage burn in What is afterimage burn in Afterimage burn in should not occurwhen the LCD panel is operating normally Normal operation refers to a continuously changing video pattern If the LCD panel displays a fixed pattern foran extended period of time more than12 hours a slight voltage difference may occurbetween the electrodes in pixels that control the liqu...

Страница 87: ... 20 30 OZ348 UA102 21 10 20 30 Type1 Type 2 Avoid combinations of a text colour and background colour of contrasting brightness Brightness refers to the lightness or darkness of a colourwhich varies depending on the amount of light emitted Avoid using grey as it may contribute to afterimage burn in Avoid using colors of contrasting brightness black and white grey FLIGHT TIME OZ348 20 30 FLIGHT TIM...

Страница 88: ...I Logo are trademarks orregistered trademarks of HDMI Licensing LLC in the United States and othercountries DivX Certified to play DivX video up to HD1080p including premium content DivX DivX Certified and associated logos are trademarks of DivX LLC and are used underlicense This DivX Certified device has passed rigorous testing to ensure it plays DivX video To play purchased DivX movies first reg...

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