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The problem
Try this!
Unable to find a
Channel
If your TV is not connected to a cable or satellite box, run
Setup
(
MENU
System
Setup
) or
Auto Program
(
Broadcasting
Auto Program
).
The TV image does
not look as good as it
did in the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
●
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●
Air/Cable Antenna Connection: Try HD channels after running the Auto Program
function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is
distorted.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programs and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue
with the TV.
Mobile phones used close to the TV (within 3.2 ft) may cause noise in analog and
digital channels.
The color is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause color
problems or a blank screen.
The color is poor
or the picture is not
bright enough.
Go to the
Picture
menu and then adjust the
Picture Mode
,
Brightness
,
Sharpness
,
and
Color
settings.
See if
Energy Saving
(
MENU
System
Eco Solution
Energy Saving
) has
been enabled.
Try resetting the picture. (
Picture
Picture Reset
)
There is a dotted line
on the edge of the
screen.
Change
Picture Size
to
16:9
.
The picture is black
and white.
If you are using AV composite input, connect the video cable (yellow) to the TV's
green component jack.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung’s Call Center for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.
