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07
Appendix
PROBLEM
SOLUTION
The screen is blank.
•
If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
•
Press the
p
button (on front panel) for more than 5 seconds with
no disc inside. All settings will revert to the factory settings.
•
When the factory default settings are restored, all stored user BD
data will be deleted.
Forgot password
•
Press the
p
button (on front panel) for more than 5 seconds with
no disc inside. All settings including the password will revert to the
factory settings.
Don't use this unless absolutely necessary.
•
When the factory default settings are restored, all stored user BD
data will be deleted.
If you experience other problems.
•
Go to the contents and find the section of the user manual that
contains the explanations regarding the current problem, and follow
the procedure once again.
•
If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
The picture is noisy or distorted
•
Make sure that the disc is not dirty or scratched.
•
Clean the disc.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of the
player.
•
Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input
resolution.
Abnormal HDMI output screen.
•
If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
PROBLEM
SOLUTION
AllShare function
I can see folders shared through
AllShare, but I cannot see the files.
•
AllShare only shows Video, Photo, and Music files. Other types of
files are not displayed.
The video plays intermittently.
•
Check if the network is stable.
•
Check if the network cable is properly connected and if the network
is not overloaded.
•
The wireless connection between the DLNA compatible device and
the player is unstable.
Check the connection.
AllShare connection between the player
and the PC is unstable.
•
IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-LIVE server.
•
Test whether the network connection is successful using the
Network Status function. (See page 15)
•
Check whether a USB memory device is connected to the player.
•
The memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See
page 15)
•
See if the BD-LIVE Internet Connection option is set to Allow(All).
•
If all above fails, contact the contents provider or update to the
player to the latest firmware.
02229E-BD-EM57,57C-ZC-ENG.indd 31
2012-01-04 오전 10:37:14
