09
Appendix
PROBLEM
SOLUTION
If you experience other problems.
o
Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
o
If the problem still cannot be solved, please contact your nearest Samsung
authorized service centre.
The picture is noisy or distorted
o
Make sure that the disc is not dirty or scratched.
o
Clean the disc.
No HDMI output.
o
Check the connection between the TV and the HDMI jack of the product.
o
Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input
resolution.
Abnormal HDMI output screen.
o
If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
o
AllShare shows only files corresponding to the Videos, Photos, and Music
categories. Files that do not correspond to these categories may not be
displayed.
Video is played intermittently.
o
Check if the network is stable.
o
Check if the network cable is properly connected and if the network is not
overloaded.
o
The wireless connection between the DLNA compatible device and the
product is unstable.
Check the connection.
AllShare connection between product and PC
is unstable.
o
The IP address under the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
o
Check if you have a firewall enabled.
If so, disable the firewall function.
English
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